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“Nicely redone” 4 of 5 stars
Review of Fairfield Inn & Suites Boca Raton

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Fairfield Inn & Suites Boca Raton
2.5 of 5 Hotel   |   3400 Airport Road, Boca Raton, FL 33431   |  
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Ranked #17 of 26 Hotels in Boca Raton
GreenLeadersBronze level
Wisconsin
Contributor
16 reviews 16 reviews
3 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Nicely redone”
4 of 5 stars Reviewed January 28, 2013

We had a very nice stay at this property. We were given a brand newly redone suite and really enjoyed the extra space. The breakfasts were great with some wonderful choices not usually found at lower priced chains.They do need a business center. We wouldn't hesitate to return as the location was great..near freeway and shopping.The best part of our stay was the front desk staff. All were super friendly and very helpful. Must give special shout out to Michael..he is the best!

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, January 29, 2013
Dear Gordloo

I am so very pleased to know that you enjoyed your stay with us and that you found our staff, especially Michael, friendly and helpful. We do have a computer & printer in a selected area of the hotel for guests to use, I apologize if you were unable to locate it. I want to thank you for your wonderful comments and look forward to your next visit!
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144 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
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English first
Stuart, Florida
1 review
4 of 5 stars Reviewed January 26, 2013

Would like to start off by saying that the service was wonderful. We stayed twice in the past couple of weeks and have to say hands down front desk service in the evening was superb. We were helped mostly by a gentleman name Brandon who always had a smile on his face and was great at handling multiple things going on in front of him at once with a positive attitude. That is hard to find these days and needs to be acknowledged as a huge asset to this property!
We were glad to see that the rooms are undergoing renovations as it is needed. Also may help with location and demographics coming in to offer more computers for business use as it seemed to be a high-business travel hotel. Other than that it is a hotel that we would want to stay at again and recommend to others as well.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, January 29, 2013
Dear Jessica G

WOW! Thank you so much for your wonderful feedback. It is greatly appreciated! Brandon is fantastic! I am thrilled to know that you had such a wonderful experience with our staff during your stay with us. We are all excited about the renovation as well and can’t wait until it’s completed. We look forward to have you stay with us again soon!
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Staten Island, New York
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
1 of 5 stars Reviewed December 31, 2012

Spent7 days there since day one every day had to get new keys for room locks dont work, repeatedly asked for gm never spoke to that person once, bugs what looked like nats crawling on dresser ( another guest complained too ) was told one price and charged a good $400.00 over still no gm called or spoke with me , creepy guy hangs around hotel and stares at people no one does anything bout that either , still have more but why bother gm is never available will also put on trip adviser

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, January 2, 2013
Dear teresa c,
I’d like to begin by thanking you for taking the time to express your comments and concerns and to also sincerely apologizing for the experience you had while staying with us. It is very concerning to me that you felt the service level was not up to your standards. Our service level has been consistently above brand average. The GM is always available 24/7 and we apologize for somehow letting your concerns slip through the cracks. It is definitely not our intention. I would like the opportunity to speak with you personally and address these issues. If you would like to discuss this further, please contact the hotel.
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Asheville, North Carolina
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed December 27, 2012

Except for superior choices on breakfast buffet and very friendly staff, this Fairfield is well below chain standards. Room including bath is unusually small with worn furniture/carpet. Needs to be upgraded. Also, location is awkward to get in and out of. Have paid less to stay in many better choices in Boca.

Room Tip: Ask if they have any refurbished rooms
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  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, December 28, 2012
Dear dmcnslt,
WOW! Thank you for your kind words about our very friendly staff and superior choices for breakfast! I cannot apologize enough for the worn furniture/carpet in your room. I do hope you take comfort in knowing that we are currently going through a full renovation on all of our rooms/suites. Carpet and furniture, among other things, are being replaced.
Thank you again and I hope you will consider staying with us again in the future.
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reading, pa
Top Contributor
164 reviews 164 reviews
35 hotel reviews
Reviews in 80 cities Reviews in 80 cities
69 helpful votes 69 helpful votes
2 of 5 stars Reviewed December 25, 2012

Friendly front desk. Rooms are overdue for remodeling, but no one is going the extra mile to make sure scratched woodwork gets some scratch remover and that wall splatters are cleaned in the bathroom. Carpet was clean, although stained. Place was disappointing and I doubt we'd return. Did notice some sugar ants so they need some bug control too.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, December 28, 2012
Dear initfrfn,
Thank you very much in commenting about our friendly staff! I appreciate you taking the time to write your review as it is helpful to us to make sure every guest has a wonderful experience while staying with us. We are currently going through a full renovation on all of our guest rooms/suites. The renovation includes new carpets, drapes, furniture, fixtures, etc. I sincerely apologize for the scratched woodwork, wall splatters, and the sugar ants. Thank you so much for letting us know about these issues. I will be addressing them immediately!
I do hope you will consider staying with us again in the future. We are very excited about our rooms make over and would like the chance to show you how beautiful they are once completed.
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed December 24, 2012 via mobile

Needs new carpet in rooms. Very basic rooms. Decent breakfast. Has lcd tv. Service was fine. Across from hwy so can hear the cars wiz by. Would look for another place. Not too much in immediate vicinity.......................

  • Stayed December 2012
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, December 28, 2012
Dear memargolis,
Thank you so much for your review. We appreciate each and every comment. I hope that you will take comfort in the fact that we are currently going through a full renovation on all of our guest rooms/suites. The renovation includes new carpets, drapes, furniture, fixtures, etc. I do hope that you will give us another chance the next time you visit Boca Raton and enjoy one of our beautiful renovated rooms. I do sincerely apologize for any noise that was heard from the highway. If you’d like to return, we would be more than happy to give you a room facing our lovely pool area.
Again, thank you and hope to see you again in the future.
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Arawak
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
1 of 5 stars Reviewed December 16, 2012

I have never experienced such a terrible hotel experience since I was a student many years ago in Asia This hotel disgraces the Marriott name. The room was very tired and dirty, with stained carpets, and uncleaned filth on the bathroom door frame and light switches in several locations. The air conditioner was noisy, ineffective and flapped the drapes all night. The desk chair was stained. The bed was uncomfortable, with rock like pillows and stained sheets. Worst of all I was awoken at 2.30 by nips of bed bugs, and really could not get any sleep after that as I was itching and scratching.
This hotel should be de-franchised, or closed for major refurbishment. This stay shook my faith in Marriott. Staff were indifferent and unconcerned.

Room Tip: Stay somewhere else! My room fronted 95 and was noisy
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Maggie P, Manager at Fairfield Inn & Suites Boca Raton, responded to this review, December 23, 2012
Dear MauriceAtArawak
I’d like to thank you for taking the time to express your comments and concerns. At this time, I’d like to sincerely apologize for your experience at the hotel. Currently we are undergoing a full renovation on all of our rooms which includes new carpets, furniture, drapery, light fixtures, etc..Our staff wants nothing more than for each and every guest to have a pleasant stay and to feel at home, I deeply apologize if this was not your experience and felt the staff was unconcerned. We pride ourselves in giving the absolute best customer service, it is our number one priority and I’m so sorry you did not see this side of our staff. I do hope that you will give us another chance to restore your faith in us and Marriott.
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Additional Information about Fairfield Inn & Suites Boca Raton

Address: 3400 Airport Road, Boca Raton, FL 33431
Location: United States > Florida > Boca Raton
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Swimming Pool Wheelchair access
Hotel Style:
#4 Green Hotel in Boca Raton
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Fairfield Inn & Suites Boca Raton 2.5*
Number of rooms: 119
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Also Known As:
Fairfield Inn & Suites Boca Raton Hotel Boca Raton
Fairfield Inn And Suites Boca Raton
Fairfield Inn Boca Raton
Fairfield Boca Raton
Boca Raton Fairfield Inn

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