My husband and two members of his construction crew had a job to do in Delray Beach. We chose the Extended Stay in Boca Raton based on location and price.
I called ahead and spoke to the woman at the front desk, requesting a roll away bed. When the crew arrived at the hotel late at night after a 23 hour drive, they found that their room for three men had the two beds and no roll away.
While the motel did give a complimentary second room for the night so that the crew could get some rest, it was an added hassle especially considering the fact that I had called ahead and stressed how important it was to get the roll away bed.
The crew worked the next day and got back to the room, only to find that a roll away was delivered..... Without any bedding. They went to the front desk to ask for sheets and blankets and the woman at the front desk said they didn't have any, they were in the wash, but she would bring some to the room later in the evening. She never came, so one man slept on a bare roll away. (The regular beds also didn't come with the usual one soft blanket and one bedspread. One had just a bedspread" which are not at all comfortable.) The next day the crew tried again to get proper bedding and they were told that everyone was asking for bedding and there wasn't enough.
Also worth noting, the kitchenette in the room had food mess left in the sink from the previous people in the room. The bathroom, which had been renovated, had a fan that was so loud you could barely hear over the roar.
If we had showed up with our family, we would have left by the second day. There were a lot of questionable people hanging around at all times. They had storage containers out in theparking lots for the workers doing renovations there and there was a lot of partying out there late into the night. Drunken yelling, cursing, doors slamming well into the late hours of the night.
Overall it seemed as if the motel staff didn't take pride in their job or really care about the comfort of their guests and the reputation of their establishment.
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- Also Known As:
- Homestead Boca Raton Studio Hotel Boca Raton
- Extended Stay America Boca Raton