1. We were not informed at the time of booking that there would be an extra daily charge for housekeeping.
2. The carpet in our room was sticky in one area and there were nail clippings in another area.
3. When I called the front desk about this, I was informed that I would have to pay for housekeeping to clean the room. I stated that one expects the room to be clean before we checked in, and that I should not have to pay extra for that. I was not asking for the beds to be made, or the bathroom to be cleaned.
4. When we returned that night, the carpet was still dirty. I called the front desk, but the front desk did not answer the phone, even though a second call was made and a message was left on their machine. What if there had been an emergency in the room?
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- Also Known As:
- Homestead Boca Raton Studio Hotel Boca Raton
- Extended Stay America Boca Raton