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“Avoid this place” 1 of 5 stars
Review of Extended Stay America - Boca Raton - Commerce

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Extended Stay America - Boca Raton - Commerce
2.5 of 5 Hotel   |   501 NW 77th Street, Boca Raton, FL 33487 (Formerly Homestead Studio Suites )   |  
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Ranked #23 of 26 hotels in Boca Raton
Voorhees
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
“Avoid this place”
1 of 5 stars Reviewed April 11, 2013

1. We were not informed at the time of booking that there would be an extra daily charge for housekeeping.
2. The carpet in our room was sticky in one area and there were nail clippings in another area.
3. When I called the front desk about this, I was informed that I would have to pay for housekeeping to clean the room. I stated that one expects the room to be clean before we checked in, and that I should not have to pay extra for that. I was not asking for the beds to be made, or the bathroom to be cleaned.
4. When we returned that night, the carpet was still dirty. I called the front desk, but the front desk did not answer the phone, even though a second call was made and a message was left on their machine. What if there had been an emergency in the room?

  • Stayed April 2013, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manager_11525, General Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, April 18, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that you experienced issues with cleanliness and poor customer service at our location. I agree that our rooms need to be clean and fresh upon a guests arrival and our staff should be attentive as well as friendly. Please accept my apologies for these inconveniences.

In response to your feedback, I have provided my entire staff with your response to ensure situations such as yours do not reoccur. We here at extended stay value you and appreciate you bringing this to our attention so that it can be corrected. Per our phone call, I am truly happy that you will be returning to our brand to give us another chance. Thank you again for choosing Extended Stay Hotels.
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57 people have reviewed this hotel

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Rating summary
  • Location
    3.5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • English first
  • Any
English first
Belo Horizonte, MG
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed March 29, 2013 via mobile

Great front desk. great value.e old furniture in the room that's the negative thing. Great bed. The breakfast could have been better,than again its a grab n go breakfast. The railroad tracks in front for me was a Plus.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, April 8, 2013
Thank you for your great review of our property. I'm thrilled that you had a great stay with us. I have shared your kind words with our staff and appreciate you. Thank you again for sharing your experience with us. We look forward to welcoming you back in the future if you are ever in the area.
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Florida
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed March 29, 2013

We reserved this hotel because they allow small pets. At the last minute we had a friend watch our dog. It is true there are no restaurants in the area but that is what makes the area quiet and it is not far to go to a restaurant. I do suggest you ask for extra pillows and a blanket if you come in the winter months. They do have central heat and air. We stayed for 2 nights at $104 a night but we reserved the hotel 6 months in advance. Overall a nice hotel with a full kitchen.

Room Tip: Reserve Early
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, April 8, 2013
I received a copy of your review, and wanted to thank you for making the time out of your schedule to make one. I'm glad that your experience with our location met your expectations and your suggestions have been dully noted. Thank you for choosing Extended Stay Hotels. We hope to see you again soon.
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Senior Reviewer
8 reviews 8 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 25, 2013 via mobile

Of ten nights in Florida, stayed here 1 night only because not much else available that was affordable in the area. Location horrible. Nothing at exit. Reserved via travel site hours in advance, hotel did not have. Hard to believe but it literally took 3 hours to get room. We were asked to get dinner and come back. Manager finally came in at 11 pm and got our room. Threw bath trashcan outside of room due to "used" feminine products in trash can. Snakes from local creek on sidewalk outside lobby.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, April 8, 2013
I appreciate you taking the time to write a review of your experience with us. I am so disappointed that the day of your arrival you room was not available upon your check in. Please accept my apology and know that this specific situation was an exception. Measures have been taken to ensure glitches such as the one you encountered do not reoccur . I am grateful for the feedback you provided so we are able to continually improve our hotel. If you have any additional feedback, please reach out to me at bok@extendedstay.com. We would love to have another chance to provide you with a better experience at our hotel the next time you're in town.
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Villanova
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 21, 2013

We had a lovely stay at your Boca location. Room was nice and clean.

Would definitely go there again. The place was great. Location was wonderful.

Nice place overall. Stayed for 3 days and truey enjoyed our stay.

  • Stayed March 2013, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, April 8, 2013
Thank you for taking the time to write a review of your stay. It's great to hear that the room was nice and you enjoyed the location of our property. It is always grateful to hear such pleasant responses such as yours. Thank you again for your review. We look forward to seeing you again, should your travels bring you back to our area.
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Ko Phangan, Thailand
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 18 cities Reviews in 18 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 16, 2013

My partner and I have been road tripping and we've had some terrible experiences in Florida. This was a change. While I still think we paid WAY too much for what we got, I do understand that this is high season. Having said that, this place was much better than most we have stayed at in this range.

While the other guests were quiet (a great change from the last few places we stayed), there was a fair bit of noise off the highway.

Kitchen supplies are simple, but adequate. Linens and towels are clean. There is pantry and closet space, drawers, cupboards, and a full fridge. 3 burner stove, toaster, microwave, but no oven. The kitchen alone makes it an excellent choice for budgeting travelers since being able to cook for yourself saves some cash. Additionally, there are laundry facilities which are clean, well lit, newer, and accessible only with a key card.

While it is weird that cleaning is only weekly, it honestly doesn't bother me. We usually keep the same towels and bed linens in hotels to support their "green initiatives" anyway.

I found the staff to be helpful, efficient, and friendly. Parking was adequate. The advertised rates from the Internet were not misleading (which is a major theme this time of year in Florida - watch out).

Room Tip: Try not to face the highway.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, March 25, 2013
I appreciate you taking the time to write such a great review. It's great to hear that you had a pleasant stay as our goal is to provide a home away from home to all of our guests. Thank you again for your awesome review. We look forward to seeing you again, should your travels bring you back to our area.
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Boca Raton, Florida
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 9, 2013

This place is tucked away in a hard to find spot, the service is terrible, as there is none. You get more service from Motel 6 than you get with this place. It is neat and tidy, but that is all there is to recommend it. Housekeeping only comes once a week, you have to bring your dirty towels to the office to get clean ones. The breakfast is a joke. It is prepackaged overly sweet, tasteless muffins, oranges, apples, coffee and hotwater. The coffee was probably the worst coffee I have ever had in my life. So watered down it might as well be tea. There is a commuter train, that comes through almost every hour, and several times throughout the night. Even though we are facing the pond, which is not on the train side, the entire hotel shakes and we were woken up several times. Although some of the staff was nice, others were very smug, arrogant, and snotty. Some of them acted as though they were doing us a favour in letting us stay here. The first night we stayed here, somebody accessed the door of our hotel room, and walked in at an inappropriate time. The second room we were moved to had ants all over the kitchen counter. We reported a toilet back up which took them 24 hours to respond to. We had already fixed it ourselves, as we were unable to use the bathroom. While we were here, there were also other guests complaining as well. The hotel also double debited us. Thank goodness our bank called to verify the transaction. For the price of this hotel, you would be much better to stay at the Motel 6. It is less expensive with more amenities, and the staff is friendly and helpful.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eileen R, Manager at Extended Stay America - Boca Raton - Commerce, responded to this review, March 25, 2013
I appreciate you taking the time to write a review of your experience with us. I am sorry to hear about your experience here with us. Since your stay, I have spoken with each staff member that you interacted with to ensure that issues such as this do not happen again in the future. Thank you again for providing us with your feedback. If you have any additional feedback, please reach out to me at bok@extendedstay.com. I do hope that you will return to our hotel, or any other Extended Stay Hotels location in the future
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Extended Stay America - Boca Raton - Commerce

Address: 501 NW 77th Street, Boca Raton, FL 33487 (Formerly Homestead Studio Suites )
Phone Number:
Location: United States > Florida > Boca Raton
Amenities:
Free Parking Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
Ranked #23 of 26 hotels in Boca Raton
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Extended Stay America - Boca Raton - Commerce 2.5*
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Also Known As:
Homestead Boca Raton Studio Hotel Boca Raton
Extended Stay America Boca Raton

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