The first room I was assigned the bathroom was dirty and the shower curtain was mildewed and was located on the RR tracks. I was moved to a room facing a lovely pond. The room was clean but the dresser drawers were broken. It only had the basics in utensils 2 spoons, 2 knives, 2 dishes.1pot. Had to buy your own tissues, sponge etc. Breakfast is a joke- coffee and a prepackaged muffin or granola bar and an orange and apple. There was no place to sit outside which would have been nice to watch the ducks on the pond. It is next door to the Residence Inn by Marriott which has a gazebo and benches but you feel like the poor relation. I was supposed to stay for 3 weeks but I cut my vacation short because it was just too depressing.Everytime a train went by the room shook- very unsettling at night as you are woken up multiple times.

The hotel is tucked away in a hard to find place. We stayed here because it is right next to I95 and centrally located to FAU in Boca and friends in Boynton Beach. There is no room cleaning if staying less than 7 nights. To get fresh towels you need to bring them to the desk and then they'll give you more. There were tiny ants in the small kitchen area. I have an aging back so the firm mattress was actually comfortable for me. Only one coffee packet in room so we just went out to free breakfast area for it. The breakfast was insufficient but good for coffee and some apples. I might stay here again if in a bind, you know, as a last resort if other hotels were full.

This hotel is absolutely awful. It is bug infested dirty and the amenities are not as advertised. The kitchen was empty when arrived all we had was one butter knife no other silverware or pots and pans. The internet is very slow the beds are not queens but doubles and are extremely hard and uncomfortable. The bathroom had lots of mold in it and had no vent fan. The flat screen is nice but we did not have a remote. The fridge worked fine and the water filter on the faucet was nice. All in all I would recommend that everyone stay away!

1. Inexperienced desk clerk from other property.
2. Did not have own log-in to computer, said this was going to take a little while
3. Took 30 minutes to check-in with no other guests in lobby
4. Agent did not know where the room assigned was, told me to look at the map myself, i did and still had a question as to what floor the room was on and he could not tell? He deferred to another desk agent who walked in and they did not know.
5. Asked for room NOT on the train tracks. When agent tried to find one, he could not tell in the computer if they were clean or dirty so he left for 10 minutes to go try and find one.
6. Still assigned to a room on the train tracks even after we stated we would change bed types. Still no luck. Just so you know, when the train goes by at all hours, it litteraly SHAKES the whole bed.
7. Walked into the 1st room - AC did not work / Room had very recently been smoked heavily in / Phone by bed did not work
8. Called and asked for another room, told he would call us back. 20 minutes, no call back so I walked back down to the desk.
9. Taken to another room in another building, still on the train tracks! Walked in with desk agent to find room smelled better but missing light bulb in lamp by bed. Pointed this out to the agent and his response was, yeah, you never know what you’re going to get, this is not my hotel..... For three days, never brought a light bulb??? REALLY!
10. Guest bath toilet had used toilet paper in it from the previous guest
11. Bedroom bathroom had multiple hair on the floor near the tub. Both from someone else’s head and pubic region. REALLY! Based on the responses and support from the desk agent on the other issues, felt there was no way I would be getting anything better from your company so we tried to clean the floor ourselves and went to bed. I can tell you we were very leery of the cleanliness of everything we touched in the room based on our experience. We were here from out of town for a funeral so we did not have a lot of time to start looking for another hotel to sleep in.
12. I will be disputing the charge on my credit card as I do NOT feel I got what I paid for. when I tried to address at check-out it appeared the woman was maybe just the maid as she did not even say thank you, offer a receipt, check us out in the computer or anything, she just wrote our room # on a sticky note.
I will be sharing my experience on Trip Advisor as this was something you asked guests to do based on the Large window signs at check-in.