I had an internship down in Boca Raton for the summer, I was looking for a short term place to live for the summer, I found this place and I thought it was going to be great. Good location and nice exterior buildings.
I ended up staying there for almost two month. Sure the wifi was slow, they only offers 27 channels, and it is right next to a railroad track. All those things really didn't bother me because the price was so cheap.
However, a couple of days before I was scheduled to leave I received a call from the telephone in my hotel room from the "front desk." They called me by my name and asked to verify my credit card on file. That same day I got a $300 fraudulent charge on my credit card. I explained this to the front desk and they told me that other guests were complaining too about this mystery caller.
I called my credit card and they fixed the problem, however, I no longer wanted to stay in the hotel and asked the front desk if I could get a refund for the advance nights I paid for. They refused to refund me the money for the night I didn't even stay and told me: "tough lucks, things like this happen." Great customer service...
- Also Known As:
- Homestead Boca Raton Studio Hotel Boca Raton
- Homestead Boca Raton Studio Hotel
- Extended Stay America Boca Raton
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