My company stay started off well with the knowledgeable and very friendly bungalow manager Monica. King for a day about says it all with Monica. I was happy to go to the bungalows for a private check in which was new and alot quicker from previous years. Monica is the poster of hospitality and had an eye for detail, NOTHING is more frustrating then being. treated like just another number and having some barely out of diapers front desk person tell you they will get their manager because they don't know ANYTHING. My luggage was handled roughly by an older bellmen Dell or Dill? who was as rude as he was rough. I was misdirected to my meeting TWICE once I got to the lobby. Thank God the concierge had a clue. I have decided to go elsewhere for my end of summer family stay as this resort is problematic. Some of the other staff I encountered were friendly enough but experience speaks volumes.
















