I stayed here for three nights while on business in Boca Raton. This is a large property and it has a sister property on the beach - the Beach Club property. There is a shuttle that goes back and forth between the properties. It is prompt but sometimes gets stuck in traffic over the bridge.
The Camino Real property, where I stayed, had many amenties so despite it's not being on the beach, I had pretty much everything I needed for a business stay. It has a very well-equipped gym. The equipment is not brand new but it is well-maintained. Compared to other Hiltons and other Waldorfs, I would rank this gym worse than the other Waldorf properties where I have stayed (recently the Wailea property on Maui and a couple of years ago the Park City property)
and better than most of the Hilton properties. It has a separate weight room and a very large cardio room. Coffee and tea are available and there is a bowl of fruit.
My room was quite clean. It was not recently renovated but still a nice room. I asked to switch rooms after the first night. This was because my room was over the bar area where they have live music at night. It was not terribly loud in the room and the windows seemed to have excellent sound-proofing. However I could still hear a bit of noise and thus wanted a quieter location. I was a bit disappointed because I specifically asked for a quiet room upon check-in and it was not in a quiet location. The new room was up on the 4th floor on the other side of the building in a nice and quiet location. It had two double beds instead of one king bed, which was not a problem for me.
I did not eat at any of the restaurants on the main property but instead went to the seafood restaurant at the beach front property. After some discussion they were able to sit me at a table on the veranda looking out over the ocean. This was really lovely as the weather was perfect. I ordered their signature dish, the black cod and it was really fantastic. They also have excellent pretzel bread accompanying the meal.
The one problem with this property is the parking. It cost over $27/day. I would not mind paying for this if they had reasonable service. One day I had to call/ask three times before my car was brought around. There were not many people there and I was the only one waiting. I wonder if they misplaced the keys? On my checkout date the valet refused to answer the phones for the call down. I called several times and no one responded. I called the guest service line and they told me I had to talk to the valet people. I called the guest service line again and asked them to talk to the valet directly because they were not answering the phone. This was now my third call. I got a call back from the guest service line saying that the valet was not taking any call ahead calls for valet parking that morning. The only thing I could imagine is that they had a large wedding party there overnight and perhaps they were short staffed. But I was there on business travel and felt I should not have to pay a lot for parking if they were not going to be providing a service for parking. This is the first time in some years I asked for parking to be refunded because of service. The front desk manager took the parking charges off of my bill. I hope they do not return.
In terms of location, this is a rather conveniently located property for business travel in Boca. Although it is not as "fancy" as the beach front property, it is much more accessible to the main part of Boca Raton and thus better for me on my business trip. I got a pretty good rate ($240/night) at the AAA rate. There is a resort charge as well as the parking charge so the cost can go up. But the internet was free for everyone which helped to offset the resort fee.
Overall I found this hotel to be not as well run as the other Waldorfs I have stayed at - they were really run like clockwork. But it was a reasonably well-run property compared to many other hotels I have stayed at (outside of the Waldorf chain). I also did not find this one as nice as the Conrad in NYC where I stayed last month. I would put it more at the level of a higher end Hilton than a luxury level hotel. Aside from the parking issue, it worked well for me and my business trip. I think some modest changes to their parking procedures could easily fix that problem.
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- Also Known As:
- Boca Raton Resort, a Waldorf Astoria Hotel Boca Raton
- The Waldorf Astoria Collection