A good concept that they were unable to execute. Old and tired. Dirty carpets, paper thin walls and ceilings - you hear EVERYTHING, small crowded rooms. House cleaning did not even remove our dirty glasses, empty wine bottle or ice bucket filled with melted ice - water! They left a plastic cup wrapper on the floor and did not restock coffee pods for the morning. When we reported this to the front desk, nothing was done to address it. We were told the manager would be in touch with us in the morning before checkout. When we checked out, we were told he would be in touch with us later that day to address compensation. Still no word 2 days later. Also, no room service or amenities in the Hotel. Skip the temptation to go "Botique" and stick with mainstream brand names, Hilton, Westin, and the like. I know we certainly will from now on. Can't rate the swimming pool as there was none. Nor the restaurant as the kitchen closes at 10 pm and as we arrived between 9:30 and 9:45 the front desk told us we would not be served. They just suggested we ordered take out. No room service and no offer to do a quick snack or anything.
- Official Description (provided by the hotel):
- Newly renovated in March 2010, our small, stylish boutique hotel provides guests with a sophisticated yet personal experience along with convenient access to South Beach hot spots, dining, shopping, nightlife and beaches. ... more less
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