I was just there last week for the 2nd time. I was there in 2004 and it was a different place back then. The bottom line is this: This place has gone to hell in a soace shuttle. It has become a shabby facility that has been painted over just about as much as it can be! I think of it as a really, really old actress that used to have the look and feel, but just is not that good anymore, no matter how much make up you put on her and doll her up. She may have held the top spot at one point, but those days are all memories now. First off - Some of the staff were horrible and rude! (The ones I dealt with were anyway) They could not seem to communicate with the least bit of english and their manager was even worse (She was an American lady)! She shouted and screamed at the mostly immigrant staff for just about as long as the day was bright, and they would humbly reply "yes maam" in fear of not having a job no doubt. The Front desk team were horrible and rude. The refused to let people pre screen the room on several occaisions. They have no faith in the facility and it shows! They have probably seen all to many folks come back with a big fat " NO THANKS" after a peek at a prepared room. They (one staff member who appeared to be in management)SMOKED in the lobby, or blocked the entrance with the cigarette hand sticking out the door as a means of ventilation, he was particularly rude and arrogant. The thing that made us check out and look elsehere whre the many many "BUGS" in our room. They were coming out of nowhere, and when we reported it, they seemed to have a look on their faces like "Hellooo..bugs..yes this IS Florida! and NO this is not the Ritz Carlton". Thats fine, we checked out and found a nice spot in surfside. Bottom line, unless you get on of the renovated roms on the south section of the hotel - then you will have sub-standard quarters. They fron desk staff do not deserve apenny of your money. My advice, please go some where else. please please please -














