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BEST WESTERN Oceanfront Resort: Traveler Reviews

2.5 of 5
9365 Collins Avenue, Bal Harbour, FL 33154
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BEST WESTERN Oceanfront Resort
Ranked #5 of 6 hotels in Bal Harbour
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285 reviews from our community

Traveler rating
    61
    113
    65
    22
    24
See reviews for
Families
108
 
Couples
73
 
Solo
7
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Birmingham, Alabama
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
“Not attentive to guest problems”
3 of 5 stars Reviewed January 9, 2013

A friend and I checked in around 3 one afternoon and found that the room was very warm. We turned the thermostat down and we for a walk on the beach. We we returned, the room was still warm, so we called the front desk. They sent a maintenance guy down (who was not overly friendly). He unplugged the thermostat and replugged it in and said he fixed it...ok...? After we got back from dinner, the room was still hot, so we called the front desk again. They said they would pass it on to the maintenance guys for the following day, so we toughed it out and slept in an 80 degree room for the night. The next morning we called to remind the front desk that our room was still hot and left for the day. When we got back late that night....of course, the room was still 80 degrees. The same maintenance guy came back, finding the air still not working, so he brought us a fan! And we spend another night in an 80 degree room! The hotel refunded us one night and parking fees ($20/night), but that doesn't really make up for a bad experience.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
Ask D_Anne4 about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Savannah, Georgia
Senior Contributor
36 reviews 36 reviews
9 hotel reviews
Reviews in 17 cities Reviews in 17 cities
27 helpful votes 27 helpful votes
“7 advices”
3 of 5 stars Reviewed January 7, 2013

Here are few things about this hotel.
1. If you enter address in GPS, the correct city is not Bal Harbour, it's Miami Beach
2. Location is very good and it's on the beach!
3. Breakfast is very nice and reasonable.
4. Parking is $20/night
5. Everything is simple inside, but you have full kitchen and plenty of space.Publix supermarket is right there
6. Staff is not very friendly. When we arrived I waited 10 min for receptionist, then we were literally kicked out at 10.45 am since check-out time is 11.00 am.
7. Do you reservation on-line. When I called this place they said that they are completely booked, and the guy did not want to talk to me. I went on-line and booked 2 rooms.

Room Tip: Try to get oceanfront room on the third floor.
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
Ask Igorek007 about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Fort Saskatchewan, Canada
Contributor
18 reviews 18 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
18 helpful votes 18 helpful votes
“Terrific Hotel!”
4 of 5 stars Reviewed January 4, 2013

Booked this hotel based upon the overall reviews and were not dissapointed!! We found the staff pleasant and helpful, although did have some diffuculty getting the right number of towels in the room each day. Not a big issue, but was good for a chuckle each day! Location is great! Its a 20 minute bus ride to South Beach which was fine for us. We enjoy the action and activity in South Beach, but don't want to stay in it all the time. The Miami-Dade Transit system is easy to figure out and you can easily travel to whatever you want to see and explore. We had a water problem with our room on our last day and were quickly upgraded to a different suite in the hotel. We understand that these things happen, and appreciated the quick service and accomodation by the staff. The complimentarey breakfast is basic, but more than ample for most people. Bal Harbor is a mere 5 minute walk away and there are some very interesting stores along Harding Street. I would definately recommend this hotel to my friends. Its not a 5 Star property, but its clean and well organized...value for the money is definately seen.

Room Tip: Our room had a partial ocean view......the rooms with a full ocean view are great, but less privacy...
See more room tips
  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Garry42 about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mexico City, Mexico
Senior Contributor
33 reviews 33 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
40 helpful votes 40 helpful votes
“Very good hotel at decent price”
4 of 5 stars Reviewed January 2, 2013

Advantages: Great location, almost on the beach, very close to Bal Harbour Shops, supermarket and restaurants. Room was very neat, cleaned every day. Very quiet even with a parties outside, satisfactory sleep quality. Breakfast was nothing special but ok. Very good price-quality ratio. Family friendly.

Drawbacks: Parking is too expensive ($19,6 per day). Old furniture. Far from SoBe (only if you interested in spending your days there - there's a bus stop in front of the hotel, 40 minutes ride)

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
Ask Antipop about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Everett, Washington
1 review
“Clean and great view from our suite but that's all.”
3 of 5 stars Reviewed December 18, 2012

We booked a suite, but the room was not ready on time. The staff didn't seem to really care whether you waited or not. There was plenty of staff just standing around. Others in the hotel lobby seemed to have the same attitude as we did. No shopping within walking distance from the hotel as was advertised. The place is a little old and run down but they are keeping it clean. They said it was recently remodeled but that was probably within the last 30 years. We were glad of a place to stay once there, but had we had more time to book would have chosen another location with better beach access, shower and walkway. I love Florida for the water so a little disappointed with the grade of the beach to the water. My Mom didn't want to take the chance of the slope.

  • Stayed December 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask tammyleoral about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Oceanfront Resort

Also Known As:
Best Western Oceanfront Hotel Bal Harbour
Best Western Oceanfront Hotel
Best Western Bal Harbour
Bal Harbour Best Western
BEST WESTERN Oceanfront Resort Bal Harbour, Florida
Address: 9365 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Region: United States > Florida > Bal Harbour
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Bal Harbour
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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