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BEST WESTERN Oceanfront Resort: Traveler Reviews

2.5 of 5
9365 Collins Avenue, Bal Harbour, FL 33154
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BEST WESTERN Oceanfront Resort
Ranked #5 of 6 hotels in Bal Harbour
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285 reviews from our community

Traveler rating
    61
    113
    65
    22
    24
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Families
108
 
Couples
73
 
Solo
7
 
Business
10
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Date Rating
Martinsville, Indiana
Top Contributor
67 reviews 67 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
21 helpful votes 21 helpful votes
“Left a resort to come back to the "BEST"!!!!!”
5 of 5 stars Reviewed November 15, 2012

Upon walking into the room after a late night flight, the lamps were lit welcoming us "home". We had a full kitchen, a living room, bathroom and bedroom. After a wonderful nights sleep, we went to breakfast, staff members made sure the area was clean and that food was available. Eggs, sausage, french toast, donuts, cinnamon rolls, oatmeal, cereal, toast, bagels, yogurt, various juices, coffee and hot chocolate awaited us each morning. Beach towels and lawn chairs are available for use, which help those of us who fly in. The beach is clean with a lifeguard station nearby. The most beautiful blue/green water I have ever seen connected to white sands. Maintenance staff were continually cleaning. I was impressed that one of them was actually sweeping off the lawn chairs outside of each room, each morning and sweeping all sidewalks in preparion for each new day. The pools are cleaned each day and well maintained. One day we left a fork and knife in our sink only to come back and have it washed. After the room was cleaned, you can walk in and smell bleach and other cleaning chemicals, a pleasant smell for me as I am a "germaphobe". Staff members were friendly and helpful at all times. The head housekeeper would come into the breakfast every morning and shout out "good morning" and then speak to you as if she knew you all your life. What a way to start a day!!! Just lifts your spirits seeing her smile. One day, housekeeping was in our room and she said she needed to vaccuum, I told her it wasn't necessary, but nothing doing, she wanted to make sure that our room was perfect. And so it was . . . . .

We reserved a 3 night stay and went to Miami Beach for a conference, only to check out of that hotel early (the Miami Beach Resort and Spa - extremely dissapointed there), and returned to the Best Western for an additional 2 nights. The front desk staff was wonderful in helping to meet our needs and welcome us back. My children said it felt like we were going back home. There is a Publix grocery, CVS pharmacy and a handful of restaurants within walking distance.

Given the opportunity I would definitely come back here. I would encourage everyone to try this location. DO NOT OVERLOOK IT it based on some of the prior reviews. We stayed in rooms 407 and 429. Stepping out the door you have a view of the ocean and can sit outside your door and enjoy peace and tranquility. This place is a gem!!!

Thanks BEST WESTERN and thanks to your wonderful staff for making our stay truly memorable.

Room Tip: We stayed in a garden room, which had the bedroom seperate from the living room. Any location is go...
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask snp51023 about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Boston, Massachusetts
Senior Contributor
44 reviews 44 reviews
13 hotel reviews
Reviews in 28 cities Reviews in 28 cities
46 helpful votes 46 helpful votes
“Older well maintained property with great location and great staff”
4 of 5 stars Reviewed October 17, 2012

This is the type of hotel that was built as a winter retreat for snowbirds in the 1940's. Two story property with a wide oceanfront footprint. The neighborhood is full of yet older two story properties, some pretty run down and some high rises built in the 60's and 70's. It's actually located in Surfside, not Bal Harbour, which is newer and more fashionable. The great thing about this property is location, location, location. You are just a couple of minutes south of central Bal Harbour. Great shopping there. Drive a little farther north to to Haulover Beach (10 minutes) Sunny Isles Beach (15 minutes) and Hollywood Beach (25 minutes). Go south and you're in Miami Beach in 15-20 minutes. However, the beach here in this neighborhood is one of the best in all Florida. It's usually uncrowded and there is a bike/walking path that follows the beach. It's very safe and very clean.
The hotel is very clean as well. The furniture and carpeting was replaced (I'm guessing) 8 - 10 years ago. The bathroom is clean albeit a bit tight for elbow room. The bedding is newer and is firm. The grounds are well maintained and clean. The only thing that kept me from giving this property five stars is the parking. They charge you $20/day (typical for beachfront resorts) but there is no place to park. I parked in a handicapped spot because it was the last place left. People park on the grass and in the driveway. It's a joke. If you park in the street they'll tow your car and the only other place is in central Bal Habour at a public lot in the Bal Harbour shops, but that's about a 10 minute walk. BTW - The staff here is great. Front desk staff is helpful, the room is cleaned perfectly daily. The rate I got was reasonable. Not the best rate, but OK. Again, it's about location.

Room Tip: There are some rooms which face the ocean. (not very many) I got one without even asking in advance...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask poeboy about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Miami, FL
Senior Contributor
24 reviews 24 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
12 helpful votes 12 helpful votes
“Misleading”
3 of 5 stars Reviewed September 30, 2012

I live near this facility. When my air conditioning failed recently, the wife and i booked a room here for one night, September 20th. When I checked in, the desk clerk asked if a had a car. When I said yes, he said, "that will be 19 dollars for parking" I laughed and said that he must be kidding. he wasn't. I said I would not pay such a ridiculous fee, and told him I would park in the public parking lot across the street, which i did. I stayed here last year and there was no such fee. When I asked , the clerk said that the management that took over in March initiated the fee. There is no mention of this exorbitant charge on the BW website. The other problem was the presence of cockroaches in the room. I personally killed two in the kitchen area, and one in the bedroom. Because of the pool and adequate breakfast, I rate this hotel average, and not poor.
I'm being generous.

Room Tip: Hard to say. Poolside is better.
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  • Stayed September 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
Ask Railman about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
“Stay on the Beach with Family”
1 of 5 stars Reviewed September 3, 2012

Is a good place for large group of people whom wants to stay on the beach.But, do not care about noise.Ny husband and I went there for 4 days.The breakfast is really bad( no choice,they did not refill,big line,the coffee room is very small) .We could not eat there any day.Parking you pay for it and when you come @ night no parking. You have to longer for find a parking spot.Good is location .Grocery store near by.About cleaning is not good if you walk in side the room with no shoe your feet became black fast.We pay a lot that bad quality of service,
They need to improve a lot,lot....

  • Stayed August 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
Ask Monparnase about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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1 of 5 stars Reviewed August 23, 2012

Don't even know where to start. We had 2 babies on our trip, within a hour of the kids being on the floor in our room their hands, knees, feet and clothes were black ( and I mean BLACK) . Ok so we got over it, NO KIDS ON THE FLOOR, plus kids and clothes can be washed with soap and water... 2nd...... hope your not planning on getting any sleep, cause when the lights go out they come out, and I mean a LOT of ROACHIES, not only on the floor in the kitchen, but also on the kitchen table, they were also on the tables in the living area, and we even killed a couple in one of the cribs... If you want to enjoy your vacation in Miami look for somewhere else to stay....

  • Stayed August 2012, traveled with family
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
Was this review helpful? Yes 5
Ask K P about BEST WESTERN Oceanfront Resort
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about BEST WESTERN Oceanfront Resort

Also Known As:
Best Western Oceanfront Hotel Bal Harbour
Best Western Oceanfront Hotel
Best Western Bal Harbour
Bal Harbour Best Western
BEST WESTERN Oceanfront Resort Bal Harbour, Florida
Address: 9365 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Region: United States > Florida > Bal Harbour
Amenities:
Free Breakfast Free High-Speed Internet Free Parking Kitchenette Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 6 hotels in Bal Harbour
Price Range: $$
Hotel Class:2.5 star (2.5*)
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