My friend was visiting out of town, so imagine my excitement when he told me I to stay at his hotel for the weekend, and that it would be at the St. Regis. I was in the midst of moving to another state and it seemed like the perfect way to end my love affair with Miami. Boy was I wrong!!
What I though would be a wonderful weekend got spoiled by the careless, abrasive and unknowledgeable attitude of one waitress at the pool area. What should have been a weekend of relaxation by the pool, turned into on huge complaining session due to Finalis( ?)
She was inattentive, rude when asked for anything, flustered the entire time ( clearly overwhelmed), didn't know the menu when we asked questions and worse of all absent.
My friend or I had to keep getting up from our chairs and get our own drinks at the bar several times. The drinks were delicious and the helpful barkeepers also suggested food to get, which was delicious, and definitely helped what seemed to be hopeless service situation.
We opted to spend the second day on the beach, where we found other welcoming and friendly service by Ashley and Phillip, with the luxury feel that we were wanting from the beginning. They were accommodating, gracious and always attentive. The managers were also very nice and professional, which is why we hesitated to complain about the terrible service, now realizing that I did a disservice to the future guest.
The rooms where clean and beautiful; J and G Grill was delicious, the service was spot on; the property is gorgeous and the rest of the staff was amazing, but this experience was my proof that One Bad Apple Spoils the Bunch!!
- Official Description (provided by the hotel):
- Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more less
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- Also Known As:
- The St. Regis Bal Harbour Hotel Bal Harbour
- The St. Regis Bal Harbour Resort Florida