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“#1 Miami-area 5 Star Family Friendly Resort” 5 of 5 stars
Review of The St. Regis Bal Harbour Resort

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The St. Regis Bal Harbour Resort
5.0 of 5 Hotel   |   9703 Collins Avenue, Bal Harbour, FL 33154   |  
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Ranked #1 of 5 hotels in Bal Harbour
New York City, New York
Senior Contributor
40 reviews 40 reviews
34 hotel reviews
Reviews in 32 cities Reviews in 32 cities
189 helpful votes 189 helpful votes
“#1 Miami-area 5 Star Family Friendly Resort”
5 of 5 stars Reviewed January 5, 2014

It's a mega-splurge that felt on par with what a week in Europe would cost, but nonetheless, we absolutely loved our stay at the St. Regis during the week between Christmas and New Year's and will absolutely stay there when we head back to the Miami-area.

It's about a 45 minute drive to the most southern restaurants in South Beach (about 20 minutes to "The Dutch" at the W; about 15 minutes to "Cicconi's" at Soho House; and literally a one-minute walk to Bal Harbour Mall).

The resort itself is designed with a contemporary glam beach vibe with gorgeous etched mirrors covering the walls, marble floors and a state-of-the-art security system where you're required to scan your key card before you can take the elevator to any of the guest floors.

The Accommodations: We've been lucky enough to have stayed in A+ rooms and suites before, but the St. Regis Bal Harbour gets an A++ from us. These were absolutely the nicest, most well-appointed rooms we've ever stayed in. Period. They are all brand new (contemporary glam décor) with smart panels controlling all lights/drapery, etc. The closets are enormous and all suites and rooms seem to have the same type of covered loggia patio set up with double safety lock devices for the kids (deep patios with room for regular lounge chairs). Our suite 905 was ocean front with a gorgeous dining room, great room set up with a small kitchenette. There was an additional semi-private sitting room with a fold-out couch that was perfect for our 4-year-old son (this room had its own bathroom). The master suite had an additional smaller terrace and the largest resort-suite closet I've ever seen --- absolutely gorgeous mirrored doors with tons of functional closet space. The en suite master bath was enormous with double rain shower head, deep soaking tub and separate WC. All marble. Due to the weather in NYC, we had to extend our stay by one night and needed to transfer into a regular room due to capacity --- we ended up in what was supposedly the lowest level room in the place: Room 1509 with ocean front views, similar marble bathroom set up, beautiful closets and a sleeping area that was just as comfortable as the suite. Also, a wet bar. These rooms were just out of this world and the linens were absolutely top notch. We've never slept better.

The Service: A++. You could want for nothing at St. Regis. You're paying top price, and they deliver with top service.

The Beach: Sometimes a soft sandy beach in Miami is hard to come by at a resort, but the beach at St. Regis is pretty deep and very well cared for. They have complimentary loungers and 'clam loungers' with canopies for $50/day. Extremely good beach service with cocktails and beach bar food menu. Excellent.

The Pools: We spent most of our time at the family pool, which is wonderful. This pool doesn't have a gradual entry, but other than that, it's great. We were never in a hurry to save loungers in the mornings, even though the property was 100% sold out during our stay.

The Cabanas: The cabanas (aka "Villas") were $850/day and come with an unnecessary magnum of Veuve and complimentary fruit/sodas/water and a butler. These cabanas have a large flat screen TV, daybed, marble shower, marble WC, a patio dining table that seats 6 and two loungers. All of the staff that helped make our Cabana days great were exceptional. One stand-out would be Jefferson; he went above and beyond to make every penny we spent totally worth it. The cabanas are are a huge splurge and not necessary, but we found the cabanas particularly great on the rainy days and the super sunny days…allowed us to hang outside longer. Also, no one seemed to notice or be bothered by the fact that we had non-hotel guests in our cabanas on three different days. We were discreet about it and our guests/kids were all very well behaved, but it didn't seem to be an issue.

The Spa: Expensive but fabulous. My husband claims he had the best massage of his life by "Claudia." My mani-pedi was great.

The Turtle Club: This is the Kids Club. The actually "club" is a pretty small room with several games/puzzles and computers, but there's no rec center that is for families. They do a very nice job hosting camp activities and providing things for the kids to do. Daily, there were activities like sand art, hat decorating and cookie decorating (each for $10/child). It's adequate but not abundant ---- the St. Regis is meant to be an adult five star resort with stuff to do for kids; it's definitely not a kids resort.

We loved our daily happy hours in the lounge bar. The childrens menus were more than adequate and the service was incredible. We ate three dinners in the lounge; live music and our 4-year-old was very happy/comfortable here.

St. Regis vs. Aqualina: The bottom line for me is if you're looking for a five-star resort that is family friendly in the Miami area (and are willing to really splurge), the St. Regis Bal Harbour actually beats the Aqualina and any other resort you're considering in the Miami/South Beach area. Aqualina service, rooms and facilities are incredible; the Aqualina staff are extraordinary. However, 'access' to the facilities are more abundant at the St. Regis vs. Aqualina. The residents and hotel guests of Aqualina have to share facilities; and this is not the case at the St. Regis (each of the two St. Regis residence towers has their own gym and pool). The only separation Aqualina residents will have from hotel guests is if the residents live in the now-under-construction "Mansions;" otherwise, the many 'non-Mansion tower' residents at Aqualina will continue to fight over cabanas, lounge chairs and fitness facilities with the hotel guests and that became a big awkward problem for us at our last stay there, considering how expensive it is.

I absolutely feel St. Regis Bal Harbor is the #1 choice in the Miami area; no contest and we'll absolutely stay there again. However, even though our stay at the St. Regis was fabulous and we love the Miami scene (and being amongst friends who also vacation in the area), I think if we decide to head down to South Florida again with our four-year-old, we'll probably opt for The Breakers in West Palm Beach. Even though it's a much sleepier town, we feel for the same price point, they offer the most stimulating and best-run children's programs making it slightly easier for kids/parents while still giving the parents a real grown-up resort-like vacation.

Room Tip: I don't think there's a bad room in the place. Suite 905 was an A++. And Room 1509 (for a...
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  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear RLA,

Thank you for your incredibly detailed review of your recent family vacation with us. I am delighted to read that you had such a great stay, and most importantly that you felt our service was A+. We take great pride in our guest service, and I will be sure to share this review with our entire team. We do hope you'll visit us again on your next trip to South Florida.

Sincerely,

Dant Hirsch
Hotel Manager
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (149)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
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English first
Jersey
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 5, 2014

First of all the Hotel which has to be one of the best hotels I have ever stayed in. The whole experience from start to finish was amazing. Any Europeans have a long journey to arrive here but you are welcomed so warmly and without hassle it removes all your tiredness from the journey. The rooms are extremely large and well appointed with the usual St Regis glitz and technology. An excellent choice of food at breakfast with attentive staff who cater for all diets and whims. Dinner at the J&G Restaurant was also excellent. The beach staff are amazing. They too look after you superbly, remembering your name, bringing you fruit and water during the day with nothing too much trouble. I had two spa treatments, a pedicure and a wrap both of which were excellent. The facilities in the spa are also of an extremely high standard and well laid out. On the beach side of the Hotel is a walking trail for about a mile which is used by many of the local residents in the morning, thats if you don't fancy the Hotel's gym(s), they have two, one for cardio and one for weights - amazing!
General info.
The Hotel itself is in an upmarket area of Miami about 15 minutes drive away from South Beach and Ocean Drive. The hotel organised a transfer from Miami Airport for us for $150. We took a taxi back to the airport from the Hotel and this cost $50. Across the road are all the top end designer boutiques with Saks and Nieman Marcus department stores. Also in this complex are two excellent restaurants as an alternative to that offered by the Hotel. One is French and the other Italian. Both are extremely busy and so it is advisable to ask the Hotel concierge to book them. There are also a couple of coffee shops on the first floor. Shopping is excellent at the Aventura Mall, about 15 minutes away, and if the Hotel Bentley is available the lovely chauffeur, I think his name is Lewis, will take you there - I kid you not! Unfortunately, he does not collect you! If you want an outlet mall, go to Sawgrass Mills. An express bus picks you up on the main road outside the hotel but it takes about an hour depending on the traffic. This place is massive - wear comfy shoes! Again the lovely concierge staff will book this for you.
Ladies - if you are intending to stay here, leave the Primark and H&M at home and bring Prada and D&G - or get your husband to buy it for you when you are there - this hotel is glitzy beyond belief in such a lovely way and so are the guests without even trying too hard. Gentlemen - just bring your credit cards because heaven on earth is expensive! Can't wait to return - with a whole new wardrobe!

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear JerseyMrsC,

Thank you for the very kind and detailed review of your recent stay with us. We are delighted that you got to truly experience all of the amenities at the resort, including our wonderful spa, and that our staff made your stay extra special. I will be sure to share this feedback with our staff, and we look forward to welcoming you back again in the future.

Sincerely,

Dant Hirsch
Hotel Manager
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Savannah, GA
Contributor
17 reviews 17 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 4, 2014

The St. Regis is an experience to behold. The hotel is brand new and ultra modern. I definitely appreciate the grandeur and modern style, but it lacks any warm at all. There is no where to really just lounge and enjoy the property. The rooms however, are the best I have ever experienced and I stay at 5 star resorts for work a half dozen times a year. Every single thing was thought of, right down to the mechanical draperies the glide back with the touch of your hand. The pools are wonderful and the pool staff was outstanding. We would definitely return for a short stay. The spa is the best I have every experienced. Worth the money.

Room Tip: Any room is a good room as they all face the ocean and have balconies.
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  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear DonnaVB,

Thank you for sharing your recent experience with the TripAdvisor community. We are happy to hear you enjoyed your stay, and that our service and design/decor impressed. We look forward to your next visit to Bal Harbour.

Sincerely,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Contributor
37 reviews 37 reviews
10 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed January 3, 2014

We are a family of 4 and stayed in the St Regis bal Harbour for the New Years Eye (6 ninghts) from Dec 26 to Jan 1. The St regis Bal Harbour is quite new an you note it immediatly you enter in the hotel entrance and reception. Decor is modern and elegant in a classic style. Rooms are large and great ocen view with tech everywere. The hotel is located in the beach so you have an exclusive service at the beach and there are 2 ourside pools (one of them exclusive for adults each is good because the other one, the main one, was crowed and noise - this pool could be larger); the service at the pool is excelent and all pool assistance were always helpfull. The concierge is also excente (specially Frank and Giselle) and they will book dinners in nice restaurants in SoBe (like Juvia, Bianca and Hakassan) and suggest trips to see nice stops in Miami (like boat trip in the Everglades, wich is nice for kids and teens). Of course all of this costs $$$$$ but you are at a St. Regis and be prepare to pay. The distance to SoBe is a disadvantage because you need a cab or have or own car and traffic is sometimes additonal difficulty.

Room Tip: ask for a higher room and avoid the main pool and go to the adults one.
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  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear Rui M,

Thank you for taking the time to share details of your recent New Years trip to Bal Harbour. We are delighted that the hotel and our service impressed you, and that Giselle and Frank were able to assist in making hard-to-get reservations in Miami. We do hope this will be the first of many visits to Bal Harbour, and we look forward to welcoming you back to Miami's best address.

Sincerely,

Dant Hirsch
Hotel Manager
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Dubai, United Arab Emirates
Top Contributor
53 reviews 53 reviews
43 hotel reviews
Reviews in 30 cities Reviews in 30 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed January 2, 2014

The hotel location and amenities are truly 5*hotel, beach is amazing and so is the staff serving at beach and restaurant.. Clean and spacious rooms overlooking the amazing ocean.. The one thing that ruined our stay is the concierge service. We were planning to go to New York where the weather is freezing so wanted to send all our summer cloth back home through FedEx instead of carrying them over to New York City. I called the concierge to arrange this and he asked me to send "the items" to him, I went to see him to explain what we want to send and he actually recommended to put all our cloth in plastic bag and through it in the garbage.


This was really the worst st Regis we went to, it was really bothering me till I checked in to peninsula New York where they offer to run to pharmacy and get you medicine delivered to your room. That's what I call excellent concierge service.

Stayed December 2013
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear HJ1974,

Thank you for taking the time to share your experience here on TripAdvisor. I am very concerned with the details of your experience with our concierge, and would like to learn more about the situation. If you could kindly phone me to discuss, I would welcome the opportunity. I can be reached at 305.993.3310. I look forward to speaking with you.

Sincerely,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 1, 2014

We have stayed many times since the St Regis opened. The rooms are divine, so chic, yet cozy at the same time. The service is impeccable. The doormen and valets are so welcoming. Every evening we have a before dinner cocktail at the J&G bar. Gisette and Frankie are the ultimate mixologists. They are so busy yet make the time to chat and keep you entertained. The gym is so clean and has well maintained and plenty of equipment. We never sit by the pool but while we are at the gym we can see how efficient the outdoor staff are. We travel monthly for leisure and stay at 5-star hotels. This property is consistently top notch. We just returned home today from a one week stay and are already planning our return in April. Joanne and John Toronto

  • Stayed December 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear Joanne & John,

Thank you for the kind review of your recent return visit to Bal Harbour. We are delighted that you had a wonderful stay, and greatly appreciate the kind feedback you've shared here on TripAdvisor. We look forward to welcoming you back to Bal Harbour in April.

Sincerely,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Philadelphia, Pennsylvania
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 1, 2014

I have stayed at a fair number of Starwood hotels all over the world and the St. Regis Bal Harbour is quite easily the best property that I've been to in the brand. For some local perspective, in Miami / Ft Lauderdale I stayed at the St. Regis, Ritz South Beach, Ritz Key Biscayne, Kimpton Epic, and W Fort Lauderdale in the same month. All are excellent properties with attentive service. The St. Regis is my choice out of the group though. [Disclaimer: I prefer hotels within short distance to a variety restaurants and shops. If you want complete quiet and seclusion, the Key Biscayne is just as good as the St. Regis, but is situated in a much more discreet location.] The St. Regis property itself is spacious, impeccably maintained, and has just about anything that you'd want in a top-end resort. The rooms were spacious and pristine. The pools and beach are excellent. From the beginning until the end of our stay the service had an almost unparalleled attentiveness to it. Mind you I stayed as an SPG platinum guest on points; i.e, no Ferrari in tow. But that made no difference; you felt as though the hotel staff genuinely cared about proactively attending to you and making your stay as comfortable and as enjoyable as possible.

Regarding being an SPG platinum member, the St. Regis provided to me by far the best service for being a platinum member from any SPG hotel that I have stayed at. The desk staff politely greeted me and patiently described to me the various amenities that the hotel offers to its platinum guests. Without me asking, the hotel upgraded us to an immaculate 1500 sq ft ocean-front suite with two balconies, a living area, dining table, kitchen, and two and a half bathrooms - it was an incredible room in general, and an unexpectedly generous upgrade relative to what I've been offered at other hotels in the past. If you're SPG platinum, definitely make a point to ask about upgrades - it's worth the effort.

Thank you for a great stay! I am excited to visit the St. Regis again.

  • Stayed December 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, January 15, 2014
Dear Michael K,

Thank you for your continued support and loyalty to Starwood Hotels & Resorts. We are happy to hear your recent stay exceeded your expectations, and that you enjoyed all of the benefits SPG Platinum status provides. We look forward to your next visit with us in Bal Harbour.

Sincerely,

Dant Hirsch
Hotel Manager
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Additional Information about The St. Regis Bal Harbour Resort

Address: 9703 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Location: United States > Florida > Bal Harbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Bal Harbour
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bal Harbour Resort 5*
Official Description (provided by the hotel):
Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more   less 
Reservation Options:
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Also Known As:
The St. Regis Bal Harbour Hotel Bal Harbour
The St. Regis Bal Harbour Resort Florida

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