Everything about this hotel was excellent, apart from one small point I'll mention in a bit. Rooms are fantastic, large and very well-appointed. Service is very good. Views are simply breathtaking and the staff are very good. However, I was irritated when I asked for hot water to make tea in my room, and found there was nothing in the room to make hot water. When it was brought to my room, I found a room service charge of US$14 which was outrageous for hot water when the hotel didn't provide any facilities in the room for me to boil water. I pointed this out and the charge was waived, but I was left to feel like the hotel was doing me a big favour. This is pretty basic and should not have been an issue.