Wy wife and I just spent a few days at the St Regis Bal Harbour and we were wowed in every way. The service, rooms, and property are outstanding. Here are the details:
We arrived early so our room was not ready yet, we checked in which in was super smooth then we went to the pool there are facilities with lockers outside the pool so you can change and store stuff. There is a kid friendly pool and a "tranquility" (adult) pool both are fantastic depending on your need. There was enough help at the pool to make sure that your chairs were set up and to bring food and drink without being overbearing. We had several drinks at the pool all were excellent.
As we booked through Amex Fine Hotels & Resorts we were upgraded to a Jr suite the room was amazing we had the nicest view we have ever had. From our balcony straight ahead was just beautiful water. If you turned slightly to the left you could see the entire coast all the way to Ft Lauderdale. The Balcony was a great touch, it was so nice to chill out there, we also had breakfast on the balcony which was equipped with lounge chairs and a small table and chairs.
We took advantage of the butler service and all our requests were all handled perfectly and quickly.
If you like Spa's you wont be disappointed my wife went for some treatments and said "they were the best she has ever had".
The only negative I can think of was that one of the robes in the room was a little dirty but I'm going to give them a pass as every other detail was perfect.