My husband and I came here for a quick anniversary trip. The service is impeccable. You are treated like royalty from the time you pull up until you are escorted to your room by your own 'butler'. The rooms are lovely. They have every high tech gadget imaginable. The beds are very comfortable. The views are beautiful. The bathroom has the finest finishes as well as a completely separate area for the toilet. And the room had a 'walk-in' closet! I loved that!! I FINALLY had enough room to hang both of our clothes. The hotel is right across the street from the Bal Harbour mall which has some of the finest stores. The beach is just beautiful and the pool is wonderful. We ate in the restaurant several times and the food was delicious. We loved it so much we are making this an annual trip!