The facilities and the amenities are really 5 star. From when you walk in the front door you can see the details in the design and the decor. The pools were beautiful and the gym had the most modern equipment. What bugged me about my stay was some of the protocols such as the check in. The check in was a 15 minute affair, my stay was only one night and the check in took a lot more time than it took me too unpack. As part of the protocol they presented me with a personal letter that listed my platinum amenities, is that really necessary? All in all it was a great night.