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“Top notch service” 5 of 5 stars
Review of The St. Regis Bal Harbour Resort

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The St. Regis Bal Harbour Resort
5.0 of 5 Hotel   |   9703 Collins Avenue, Bal Harbour, FL 33154   |  
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Ranked #1 of 5 hotels in Bal Harbour
Aventura, Florida
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Top notch service”
5 of 5 stars Reviewed April 7, 2013

In April of 2012, my birthday present to my husband was a stay at the St. Regis. We live about 5 minutes away, but had watched it being built and looked forward to checking it out. The hotel was every bit as beautiful as we thought it would be, but we had a really minor inconvenience happen to us as they were ironing out some kinks of being a new hotel and on top of comping us a beautiful dinner at J&G that night, they offered us a complimentary night in a suite (a higher class of room than we had stayed at originally) to be used within a year. We stayed there again last night to celebrate my husband's birthday this year, and it was a flawless stay. From check in, where you are offered sparkling rose, to check out where valet service is super quick, the entire stay was awesome. The suite is among the most luxuriously decorated rooms I have stayed in with everything controlled by touchscreen. It had 2 balconies, 2 bathrooms, and a beautiful dining area, which was perfect since we ordered room service for dinner. We ordered room service at about 9p, they informed us that it would arrive no later than 9:28p, and sure enough our bell rang at 9:22. They offer your own personal "butler" who came by with a very nice note wishing my husband a happy birthday and delicious gold chocolate fudge pops. All of the food at the hotel is great, we had a wonderful lunch at the adults only pool, which is quite separated from the main pool. It was very peaceful and quiet and easy to get food and drinks. Some hotels in Miami take quite a while to deliver, but everything was brought to us very soon after it was ordered. This morning we wrapped up our stay with breakfast at Atlantico, which offered a wonderful buffet with make your own mimosas for a very reasonable price. Overall, the St. Regis was beyond generous in righting a very minor wrong and I look forward to returning.

Room Tip: I dont believe there is a "bad" room, but if you can get a grand lux suite, they are very...
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  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear miamideepfan,

Thank you for taking the time to write such a wonderful review about your recent return visit to the St. Regis Bal Harbour. I am pleased to hear of your exceptional visit and that our team was able to regain your faith in the St. Regis brand.

I hope we will have the future to welcoming you back to the best address in future.

Kind regards,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (144)
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Hertfordshire
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 7 cities Reviews in 7 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed April 7, 2013

April 2013, luxury hotel - good location. Nothing was too much trouble. Big and spacious suite. Perfect for all. $25 all day kids dining was worth doing if you eat at least two meals in the hotel per day. Excellent service and amenities. X

Room Tip: We had a suite with ocean view - was perfect with two balconies. Higher floors had better views.
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  • Stayed April 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear Justine H,

I am thrilled to hear you had such a wonderful stay with us. Thank you for sharing your experience, and we hope to have you back to the Resort soon.

Sincerely,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires
Senior Contributor
35 reviews 35 reviews
27 hotel reviews
Reviews in 24 cities Reviews in 24 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed April 6, 2013

Tecno-hotel, soft touch lights, sheers, drapes, elevators. Luxury everywhere, incredible pillows, sheets and towels, great design but rooms not so comfortable, I really didn't like the distribution of baths in the room, with a pass in between. Furthermore, in spite it wouldn't be so important, the complimentary amenities Remede (shampoo, conditioner, body lotion) smell like a desinfectant cleansing product, nice but...
The service was variable, in some sectors was good (Reception, Check Out, Beach) and poor in others: Reception at breakfast and Concierge.
The location is great, and the ocean views are amazing .

Room Tip: It's supposed that every room looks to the ocean, if no, don't hesitate to choose ocean vie...
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  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear MariaElen,

Thank you for your recent stay and your review on TripAdvisor. I appreciate your comments, especially as it helps to improve our guests’ experience.

I hope I will have the opportunity to welcome you back to the best address in the near future!

Warmest Regards,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pretoria, South Africa
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 6, 2013

Whow!!! This was an amazing experience, and one that will last a long time. From the moment we entered until we had to leave, it was absolutely excellent! I would recommend this hotel to anybody, even the most experience traveller. The staff is amazingly friendly and helpful, the rooms are stunning. I would recommend this hotel with an open hart. Well done St. Regis you made our holiday so much more special and memorable!!!

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear Strohfamily,

Thank you for taking the time to write such a wonderful review about your recent stay at the St. Regis Bal Harbour. Hearing feedback from guests such as you is one of the many reasons our staff members are so proud to be a part of the St. Regis.

I look forward to having you return for many years to come.

Sincerely,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
miami, fl
Senior Contributor
30 reviews 30 reviews
22 hotel reviews
Reviews in 19 cities Reviews in 19 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed April 4, 2013

This hotel has beautiful rooms and excellent service, however in my view it lacks the wow factor i have found in other hotels this level of prices and reputation. The beeakfast for example, is subpar both in variety and in the room where it is served. The beach area is so so in its design, does not show all the hype that has been made about this new venue. I think, unless you need to be at the beach, the Mandarin is a better choice in miami for a luxury stay.

  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear barranqtraveler,

Thank you for staying at The St. Regis Bal Harbour during your visit to Florida. Although I am pleased to learn that you liked our guest rooms with the breathtaking ocean view, I am deeply sorry that we were not able to meet your expectations during your recent visit to our hotel.

I would welcome an opportunity to discuss these issues with your further if you wish and can be contacted at 305-993-3310.

Kind regards,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 3, 2013

...it might approximate the vibe of staying at the st. regis bal harbour. the staff is remarkably friendly and relaxed, like they were so excited to share their awesome hotel and city with us. the room is gorgeous, the gym is rad, the pools are heated, and the whole place embraces the ocean, so that you always kind of feel like you are on the beach, even if (like when we were there) it's a little too chilly to be lounging by the sea. i wish i could afford to move in...

  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear scsnyc,

Thank you for the incredible compliment!

I look forward to having you return for many years to come.

Warmest Regards,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dallas, Texas
Senior Contributor
41 reviews 41 reviews
9 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
4 of 5 stars Reviewed April 2, 2013

We stayed at the St. Regis Bal Harbour for our 10 year wedding anniversary. It was just the two of us - no kids - and we were thrilled to be staying at this beautiful resort. There were some hiccups with our check-in and late check-out which were not resolved and very disappointing but we were promised they would make it up to us upon our return at a later date. I'll try to hold them to that promise! We are loyal SPG Platinum members and even though it was our anniversary - which we mentioned when making the reservation- there was not even a mention of our anniversary. Nothing.
The resort itself is beautiful. Very modern and elegant. The rooms are amazing - very spacious and well appointed with very large balconies offering a perfect view. Service seemed slow but it was Spring Break so we figured they were simply overbooked. We didn't spend much time at the pool but it was very busy and looked nice. We spent our time mostly on the beach while we were there and it was impeccable. Fantastic service on the beach - umbrellas, chairs, towels - even complimentary sun screen. Sadly, the famous butler service which we have enjoyed at other St. Regis properties was nonexistent. Even requesting a small item like a curling iron to be brought up to the room for an hour was not fulfilled - even with a salon on site. Other than that, a very nice getaway in a beautiful location.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, April 9, 2013
Dear BeachGal3333,

Thank you for your feedback and taking the time to post your comment. Although I am pleased to learn that you liked our guest rooms with the breathtaking ocean view, I am disappointed that it was not a flawless stay for you.

We clearly missed the mark with providing you with an exceptional experience in many areas. Please accept my sincere apology for falling short of showing you the value you deserve when staying with us.

Please allow me the opportunity of discussing your comments further so that we can examine the issues which you have noted. I may be reached at 305-993-3310.

Kind regards,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The St. Regis Bal Harbour Resort

Address: 9703 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Location: United States > Florida > Bal Harbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 hotels in Bal Harbour
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bal Harbour Resort 5*
Official Description (provided by the hotel):
Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more   less 
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Also Known As:
The St. Regis Bal Harbour Hotel Bal Harbour
The St. Regis Bal Harbour Resort Florida

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