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“Amazing Property” 5 of 5 stars
Review of The St. Regis Bal Harbour Resort

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The St. Regis Bal Harbour Resort
5.0 of 5 Hotel   |   9703 Collins Avenue, Bal Harbour, FL 33154   |  
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Breakfast for 2 Included
Ranked #1 of 5 Hotels in Bal Harbour
Certificate of Excellence
Chicago, Illinois
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Amazing Property”
5 of 5 stars Reviewed March 22, 2013

This is a great place for a vacation. The property is beautiful. It's luxurious and hip, while making families feel welcome. The kids pool is fun for youngsters, and there is an adult-only pool, which is good for when the kids are in Sea Turtle Club. Speaking of the pool, the villas are an incredible treat. They come with their own butler. Ours was Ed, who takes the cake for being the most congenial, guest-experience centered, proactive hospitality industry employee, that I have ever met. The staff at the Sea Turtle Club could not be more friendly and welcoming to kids and their parents. Misty is fabulous. At one point, Christina invited my kids, who were attending Sea School in the afternoon, to play with her group that was in the pool in the morning. The employees, from the doorman to the pool staff, must love their jobs, as they always greet one with a smile and a pleasantry. Don't miss having at least one room service breakfast on your balcony or a run or walk on that perfect beach path. Also, I am a germ phobe, and this is one of the cleanest hotels in which I've stayed. One of the best vacations I ever have had thanks to the beautiful beach, stunning and swank property and exceptional service.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear Lunchat1,

Thank you for your feedback and taking the time to post your comment. I am thrilled to learn that you and your family had an exceptional stay with us and that we were able to exceed your expectations during your visit to the best address.

I hope I will have the opportunity to welcome you back to the best address in the near future!

Warmest Regards,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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867 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (221)
Date | Rating
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English first
New York City, New York
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 stars Reviewed March 21, 2013

we just did a week's stay at the hotel. beautiful room, great food and really good service. i would recommend to anyone who wants a top end hotel in miami beach. there is no question this is by far the best property there is. the beach is especially nice and the staff down there, particularly ashley and philipp are to be singled out. they are delightful and make a day at the beach a standout.

  • Stayed March 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear Nylaw47,

Thank you for your recent stay and your review on TripAdvisor. I am very pleased to learn that our team provided you with exceptional service throughout your stay. Thank you for the kind words and lavish praise you bestowed upon Ashley and Philip - I will share your good feedback with our associates.

I hope I will have the opportunity to welcome you back to the best address in the near future!

Warmest Regards,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Skokie, Illinois
Level Contributor
215 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
5 of 5 stars Reviewed March 21, 2013

Another great stay at a St. Regis. We are getting spoiled. From the moment you arrive at the front door, you are greeted by name. Champagne in reception followed by a tutorial in the elevator system which lets you feel very safe and secure. A great jr. suite with a wonderful view of pools and beach. Nice kitchenette. Spacious bathroom and very large balcony. Nice design, but understated. Pool and beach staff, and all of the staff go out of their way to make you comfortable. Breakfast was really nice in Atlantico. Good to be platinum - pricey otherwise.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear dfutransky,

Thank you for taking the time to write such a wonderful review about your recent stay at the St. Regis Bal Harbour, I am thrilled to read about your great experience at the Resort.
Hearing feedback from guests such as you is one of the many reasons our staff members are so proud to be a part of The St. Regis. Thank you for your kind words and we hope you will visit our address again soon.

Sincerely,

Dant Hirsch
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, Illinois
Level Contributor
3 reviews
5 of 5 stars Reviewed March 20, 2013

Come here to feel like a million bucks.

What I love is that this hotel genuinely makes an effort to make you feel special.

They offer validated parking, are customer friendly and hire genuinely nice staff.

I've been here a few times to have a drink, eat or go to the spa and it's always an amazing experience.

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear Stephanie H,

Thank you so much for your positive review about The St. Regis Bal Harbour. I am thrilled to read about your great experience at the Resort and hope we will have the opportunity to welcome you as a hotel guest in the future.

Sincerely,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Grafton, Massachusetts, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
5 of 5 stars Reviewed March 20, 2013

My best friend and I just got back from this amazing resort. There are really no words to explain the views, the beach, the pool and most of all the customer service. They treated us like royalty. The Shops across the street are all high-end stores and the best shopping I have ever done. I can only hope I can get back there soon!!!

Room Tip: Every room has an ocean view..you can not go wrong in ANY room
See more room tips
  • Stayed March 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear Jay W,

Thank you for the incredible compliment!

I look forward to having you return for many years to come.

Warmest Regards,
Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newport Beach, California, United States
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 stars Reviewed March 19, 2013 via mobile

We stayed here recently and really enjoyed it! The staff was very nice and friendly and the room was great!
I loved the view from the balcony and their awesome fitness classes in front of the ocean! :)

  • Stayed February 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear Dafne_ca,

I am thrilled to hear you had such a wonderful stay with us. Thank you for sharing your experience, and we hope to have you back to the Resort soon.

Sincerely,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
NYC
Level Contributor
18 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 stars Reviewed March 19, 2013

Overall an exceptional stay with great service and premium amenities.
Property Layout - difficult to get a feel for this from the website. There are 3 buildings in the St Regis BH cluster, separate but very close to one another. The center building is perpendicular to the coast line. The end closest to the ocean, the "01" line, is occupied by large suites and private residence condo units. These are the only rooms that truly face full ocean front. The rest of the hotel rooms either face north or south. Facing south you will get sun on your balcony but you do look at a neighboring condo property about 150-200 yards away, which will obscure you side view of the ocean the further down the hallway away from the ocean you are. We stayed in a one-bedroom suite which was the "02" line which was did have great ocean views as it was one room from the end. We had looked at an "08" room and a "10" room which were further down the hallway away from the ocean and you could not see much of the ocean unless you went out to the balcony and looked left. Set back from the ocean on either side of the hotel building are two St. Regis condo buildings that run parallel to the beach. If your room is further down the hall away from the ocean you will see a lot more of those buildings than you will at the end closer to the ocean. The entire complex is essentially T-shaped. Each room does have a large balcony with two comfortable chaise lounge chairs that are angled toward the ocean to maximize views.
The grounds. There are 2 pools - a family pool which is somewhat small and has regular steps on 3 sides, no "zero entry" area for children. It is loud and pretty packed. The adults pool is relatively larger and less crowded. The pool-side cabanas priced from $150 per day are not that great in that you don't have any view of the ocean from them. The ocean-view villas priced from $550 per day are a real treat in that you get a great view of the ocean and lots of privacy plus many complimentary items such as bottle of champagne, mojitos, signature bloody mary's, large fruit presentation, waters. The menu in the villas is very good and the service is prompt and solicitous. They constantly come by to see if they can bring you anything.
The Beach. Nice wide and long beach with amazingly beautiful clear light blue water. Like the Caribbean. Beautiful gentle waves start to break a distance from the shore. Plenty of chairs and umbrellas available.
The Spa. Very professional and solicitous staff. Checkin was easy and you receive a personal escort and tour of the facilities. Private lounge off the mens and women's locker rooms as well as an attractive co-ed lounge with a view of the pool and private garden and sliding doors that open to the fresh air. Very nice facial with customized Remede products.
Hotel Lobby. The public rooms of the hotel are done in a high-design Miami style. Very formal and opulent. The lobby itself is somewhat dark and you do not get an open view of the water like you do in most beachfront properties. It is more urban in feel.
The Suite. The beds are new and extremely comfortable. Mattress very firm. Sleek and modern furniture. EVERYTHING is mechanized. Press a button on a key pad to turn on lights, open drapes, etc. The lighting was somewhat cumbersome. There was no way to turn on a small light at night to illuminate a path to the bathroom without turning on all the lights in the whole room. Had to use my iPhone. But otherwise very comfortable and beautiful.
OVERALL - the best part of the property is the service. They are very highly trained and very responsible to any request. People seem to be proud of the property and enjoy their jobs.

Room Tip: chose lower number rooms for better views of the ocean. Even numbers face south, odd face north.
See more room tips
  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
BalHarbourManager, Manager at The St. Regis Bal Harbour Resort, responded to this review, March 26, 2013
Dear GothamAdventurer,

I wish to extend my sincere gratitude for your recent review of The St. Regis Bal Harbour. I am pleased to hear your overall experience was excellent and I look forward to sharing your kind comments with our staff and leaders.

It will be my pleasure to welcome you to our address again very soon.

Sincerely,

Dant Hirsch
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Prices are for 1 room, 2 adults
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Additional Information about The St. Regis Bal Harbour Resort

Address: 9703 Collins Avenue, Bal Harbour, FL 33154
Phone Number:
Location: United States > Florida > Bal Harbour
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities ( Kid / Family Friendly ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 5 Hotels in Bal Harbour
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The St. Regis Bal Harbour Resort 5*
Number of rooms: 243
Official Description (provided by the hotel):
Experience an exclusive enclave in Bal Harbour with luxury oceanfront accommodations, quiet unwavering taste, anticipatory service and seductive amenities. ... more   less 
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Also Known As:
The St. Regis Bal Harbour Hotel Bal Harbour
The St. Regis Bal Harbour Resort Florida

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