We booked for 3 nights for Valentine's Day, I was very excited to try this new hotel right in front of Bal Harbour shops, but we left the next morning...

My first thoughts were that the hotel was very modern, up to date with technology and has an outstanding service. The room is very spacious, very clean and has two big balconies facing the ocean. BEAUTIFUL.
We arrived around 6PM, and ordered room service for diner. Gazpacho, Caviar, Salmon, Pasta to the Crème Brulée, everything was delicious, but our entrance door kept making a weird annoying noise every 20 seconds! (Like a dog was scratching the door) The noise was due to the wind in the corridor making our door move.
We tried to lock it and jam it, but nothing would stop the noise... So we called the front desk to let them know, because we didn't want to be annoyed by the noise, neither get woken up by it.
They said they would send someone to check it out... No one ever came and we didn't bother to call back...

The next morning we got woken up around 9:30AM by construction on the superior floor (hammer). Then there was a first phone call around 10AM, we didn't answer it. Then, a second one around 11AM, which we didn't answer as well...
I couldn't stay in bed anymore, with all the noises and phone calls coming in, so I called the front desk to let them know that the construction at 9:30AM was unacceptable and to know who was trying to call our room, the women had no idea and she told me she would get more information and come back to us. But again, we didn't get any feedback. We figured out the phone system and listened to the message that was left by the front desk manager. He was trying to get a hold of us to let us know that the noise came from the elevator due to the weather that was very windy last night.
Not only did they not come the previous night to fix the situation, but they woke us up to let us know why the noise was there and did nothing about it.

We called the front desk manager back, he was apologizing, but pretty much said there is nothing they could do. The 8th floor are residences and they can't tell them when they can or cannot do construction, which is understandable, but at that point they should have offered us to move to another room! The hotel was DEAD, there was no nobody, for sure they had another room available, but they didn't seem to care. Our door was still doing the noise and there was no wind outside.... It wasn't due to the windy weather, our door was simply loose, and with the elevator going up and down it made our door move!

We live 10 minutes away in a beautiful home. At this point, I was very upset, so I decided to just go back home and cancel the 2 other nights at the hotel. My Tempur-Pedic bed and quiet home was definitely more romantic than my stay at the St-Regis hotel.

When we check-out, they try to offer us a complementary diner at the J&G restaurant and to change us to a room further from the residences, but at that point it was too late... I already packed all my bags and called for my car. We didn't want anything free, we only wanted what we payed for to be has expected from their hotel.

We payed our bill, and told them we might try them another time, the hotel isn't bad at all, but the situation wasn't handled properly...

We've never had a bad St. Regis property experience, this one was no exception. However having an auto-immune disorder one of my biggest concerns traveling is nutrition. Much to my delight I did not have to even think about it while staying at this property! Their was everything from healthy food options (quinoa on the pool side menu even!) to yoga & a variety of other wellness services readily available.
We travel a lot and occasionally theres someone on staff that just stands out, in this case their were two. Razzel at the spa & Heilda on staff both were two of the warmest, friendliest people you could ever come across! Their positive attitudes & willingness to accommodate us really enriched our St. Regis experience, they stood out so much in fact that this is the first time I've ever felt compelled to write a review about a hotels individual staff members. Oh, I almost forgot Weilda (not sure if I spelled her name correctly) whom served us during one of our business banquets. Myself & another guest were going to pass on the soup course, due to a dairy allergy & without even asking she promptly returned with two non-cream based soups! Thank you St. Regis Bal Harbour for accommodating peoples food allergies & eating preferences, Im normally the one starving ordering room service after these business dinners because I can't eat half the food thats served. This is one of those places that we would return to for our own couples vacation, its nice to see hotels finally caring about nutrition, health & wellness. Thank you, we hope to be back soon!

I want to be fair this is a Good hotel , We were excited about our trip to miami and staying at the St Regis, I strongly recommend you not go here if you are looking for a family Vacation, they do not cater for kids well at all, they try but its not really designed for Kids, they have a Adult only Pool, which happens to have Sun all day and the only Jacuzzi in the whole property, it was cold and my Kids were freezing we went up to use the Hot pool and were asked to leave, due to so older people complaining , they do not cater well for children Here at the St Regis unless you are willing to be second behind there " adult only crowd" , so think long and hard about bringing your family here maybe management will work out parents with Kids spend more and will change this Policy, Staff were great and Management said all the right thing's but they need to decide who they are and who they cater to......they are confused and desperately seeking a personality for the hotel...... they are yet to find it.........

Just checked out after a loooong 5 day weekend and have mixed reviews. First impressions are spectacular.... lobby, grounds, speedy check in, friendly doormen etc... St Regis quality as expected. The rooms are nice, (24th floor view was wicked) HUGE rooms, although there's so much waisted space and so little substance to make it feel luxurious...This gets annoying as the days roll on. For example, the shower is massive, but it has one basic rain shower head.... with mediocre flow. The rooms sofa looks good, but it isnt big enough to sprawl out and lounge on... and the TV can't be seen when seated on it.... The deck is also massive, but has little privacy. Missed opportunities to impress and make you want to come back. The pools also look good, (pool chairs are amazing).... but - the service is sketchy and the flow and mood is tragically stale... after a couple days its just plain old boring. Even worse, the sun is blocked by the condo towers very early in the afternoon and the 'resort' day ends prematurely. The lower pool has no sun by 1PM , and the upper pool has everyone moving deck chairs around to catch rays... UGH and very uncool and unrestful. Worst of all, children (lots of em) were allowed into the tranquility pool (upper level) very very very uncool.
Bottom line - not Miami cool or hip at all - and you could be anywhere, but instead the hotel leaves you wishing you were somewhere else.