The service is 5 star, the rooms are 5 star, the food is 5 star. The hotel just opened recently and is absoltuely beautiful! The Bal Harbour shops across the road are amazing, and they have several restaurants that are very good.


Next time we visit we might rent a car - $44 taxi ride to/from airport and $30 taxi ride to/from South Beach. Driving did not seem too crazy - although it was nice not having to drive anywhere.

This is a great hotel with beautiful rooms. I would however say it was probably for an older generation of guest. It was typical St Regis style, very happy and attentive staff, and very classic design. The pool area and spa were lovely. I did have a full massage which was great, and use of the spa afterwards which was lovely. Location is just across from the beach, and the option to walk for miles either way which is good. We had breakfast at Atlantico which was lovely, with so much choice. My only complaint was the waiting staff were very slow taking orders and bringing you the food. I also called down one day to request the use of hair straightners to be told I'd be called when a set were free, and then 2hrs later when I called back was then told they don't allow guests to use them outside of the spa area! Sometimes felt the staff really couldn't be bothered. Apart from this the hotel was lovely, and I am aware it hasn't been open that long, so things may improve.

Almost done with my four night stay here and I have to say I love how modern everything is. The J&G grill and the hotel room service have excellent food. The platinum breakfast is continental breakfast in the Atlantico restaurant. It includes mimosas, breads, pastries, deli meats, smoked salmon, and fruit. To buy up to the hot buffet, it's $16 per person. My wife and I did try it one day and the food was delicious. It usually includes bacon, chicken sausages, pancakes, cinnamon rolls, bread pudding, roasted potatoes, and eggs any way you want. The pools, grounds, and gym are all excellent.

I was upgraded to a "suite" too but it's really just the "Grand Luxe Oceanfront Room." It did include Butler service. I did notice that I had to get my Ambassador to get them to upgrade me to this room.

I don't think I would plan to come back to this hotel again though. The service was mediocre at best. The Butler service was unreliable. We ordered coffee a few times and most times it took around 45 minutes. One morning, we called it in at 7 AM. Three calls and an hour and a half later, we finally received it. The staff consistently forgot things. At lunch one day we asked for a side of fries and had to remind the staff a couple of times before they brought it to us. I asked for a couple of diet cokes with our room service dinner and they forgot that. We asked for extra biscotti to go along with our coffee and that was forgotten.

The hostess staff at breakfast seemed to be too busy to seat us. They would always ask us to wait when there were open tables available. It seemed like we were getting on their nerves to ask for a seat. They were all way too busy for us.

I do have to give credit to the doormen and the servers at breakfast. They were really friendly and helpful.

I am unsure why the service was so bad. We tip generously and treat everyone with respect. I really wanted to like this hotel but we won't return.

I had the pleasure of staying at this resort recently for business, and I found it to be one of the most exquisite and captivating hotels in Miami. From the moment I arrived, the smiles and greetings from the staff were very polite and welcoming. My room was decorated to detail and the unlimited amenities were bespoke which I enjoyed over the beautiful view of the beach from my balcony. The ambiance in the spa was relaxing and refreshing. Pool attendants (Jessie and Yen) were not only helpful but also made my time outside more enjoyable with their company and suggestions of material to read. Throughout the hotel, the environment was pleasant and the staff was attentive to my every need. I travel often and have been to many 5 star hotels all over the world and I believe that the St. Regis can possibly be close to one of them if they filtered out the employees that were not trained with common courtesy. I was having an exceptional time, until I decided to eat at the Fresco restaurant on Saturday afternoon. I sat at the first available table which I noticed was dirty. A busser by the name of Julio Rodriguez quickly came over to service the table. Thinking that he would replace the dirty place mats that were on the table with new clean ones, Julio pulled out a blue dirty rag from his back pocket and proceeded to the clean the table in front of me throwing all the crumbs on the floor beside me. After he wiped down the table in such an unsanitary way, Julio asked me if I would like to order. Since I explained to him that I was in a hurry, I replied “yes”. Anticipating that he would quickly send over one of the waiters dressed in all white, Julio pulled out a note pad and still with the dirty blue rag now full of food in hand he proceeded to take my order. The highlight of my disgusted experience at Fresco was when Julio took the order. He practically handled the note pad and now newly note pad holder (the blue dirty rag) very close to my face not giving me much personal space!! I am not the type of individual to cause a scene at a restaurant but I was absolutely appalled with the service I received from Julio the busser. Other than this one mishap, my stay was impeccable and outstanding.