We were very pleased with the beautiful and sophisticated St Regis Bal Harbour. All the service was top notch in the hotel. The check in experience was lovely and they brought us towels and champagne on a silver tray as we checked in. We only had one rolling bag so really wanted to just bring it up to our room by ourselves but the elevator and room technology really requires them to show you it at least once so we were accompanied to our room.
We were upgraded to a Grand Deluxe room and it was spectacular. Their was a separate bathroom with toilet and sink (put my husband's toiletries in there) and a large master bath with tub and walk in rain shower. Loved the amenities (although had trouble getting the shower gel out of the heavy packaging!) and the lights. They had a lighted makeup mirror (I notice more and more hotels are finally getting this amenity correct) and the bathroom had a TV in one of the mirrors which I put on music.
the bedroom was wonderful with a lovely banquet style couch. the whole room was in lovely grey tones. The bed of course was just like heaven.There was a wonderful bar set up complete with Champagne glasses and the mirror walk in closet had enough space for weeks worth of clothing!
But the absolute best part was the balcony. Private yet huge and a wonderful view of the beach. The weekend we were there was quite breezy so we didn't get down to the beach but we did do a half hour at the adult only pool. It was lovely.
Service was top notch.
The not so great? Well I expected so much more from the J&G Grill. My soup and Foie Gras were superb but the "tomahawk steak for 2" was just about the same steak I could get at Flemings and the vegetables/potato that came with it were boring and uninspired. I mean it is all very fresh and so on but nothing special and definitely not worth the tab. Service was excellent again and we loved our waiter. The markup on the wine was a bit high as well. Speaking of that, they automatically tack on 18% gratuity and a resort fee to everything. so the 2 drinks we had at the pool (in plastic cups) were over $40 - ouch. Parking (we drove from home) was $40 for overnight and my daughter met us and it was $20 for her to be there for 4 hours.
The bar was lovely - we did the nightly champagne ritual and got a free half glass of champagne there so that was nice as well. Wish we had gone back after dinner to listen to the band but we wanted to enjoy our room some more.
Breakfast was not good at all, I would never go back for breakfast. We skipped the buffet which didn't seem to have a lot on it and nothing made to order. The menu was not extensive. I ordered 2 eggs over easy (came out over medium) and bagel toasted dark (came out white). They didn't have regular decaf tea. I also asked for no potato but they came with it anyway. Water was not refilled quickly, the butter was ice cold and not a lot of it. So 2 eggs, one bagel and one piece of sausage was $18 -- plus the gratuity and the resort fee - a total of $53 for the two of us. That is just excessive. The presentation of everything was lovely but I will take substance over style when I am paying this much for food. Next time we will eat across the street at one of the coffee shops there.
all in all, I would recommend this hotel as a lovely place to stay but suggest you eat elsewhere which is not hard to do in Miami!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your recent review on TripAdvisor. I truly appreciate you taking the time to detail your experience, and I am so pleased that you had a wonderful visit at The St. Regis Bal Harbour in Florida.
We do take all comments seriously and appreciate all feedback we can get. I do apologize for the dissapointment at our signature restaurant J&G Grill as well as the breakfast buffett. I will share your feed back with the involved departments, for further investigation, review and training. We do offer a new style of breakfast since November, I hope we will have the opportunity to welcoming you back to experience the changes.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.