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“Functional, clean and comfortable” 4 of 5 stars
Review of Courtyard by Marriott Wilmington Brandywine

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Courtyard by Marriott Wilmington Brandywine
3.0 of 5 Hotel   |   320 Rocky Run Parkway, Wilmington, DE 19803   |  
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Ranked #4 of 12 Hotels in Wilmington
Stockholm, Maine
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Functional, clean and comfortable”
4 of 5 stars Reviewed July 14, 2013

The Courtyard made for a satisfactory, if not spectacular stopping off point. The room was comfortable and clean with everything working as it should. Location is convenient with a number of options for eating close by. Staff were nice and dealt efficiently with a request for a housekeeping requirement and with a change in reservations. Breakfast was possibly the weak point, it was busy and slightly chaotic, food seemed to have been sitting around a while before being served.
Overall however I was happy with my stay and would be happy to return at the right price.

  • Stayed March 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, July 23, 2013
Thank you for taking the time to send us feedback about your stay at the Courtyard by Marriott Brandywine Wilmington. We are glad you enjoyed your accommodations! With a busy season for sports teams breakfast can be busy. We appreciate your comments and would be happy to have you stay with us in the future!
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126 reviews from our community

Traveler rating
    53
    39
    19
    13
    2
See reviews for
35
22
8
33
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • English first
  • German first
  • Any
English first
York, Pennsylvania
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 17, 2013

I stayed for a weekend with my best friend for our girls trip. We had a blast and the hotel could not have been more perfect. The staff was super friendly (They helped with directions several times), the rooms were clean and comfortable, the pool & jacuzzi were great, and even the food was wonderful. It made for such a fun weekend and we couldn't have picked a better hotel!

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, June 25, 2013
We are so glad to hear you and your friend(s) had such a wonderful trip and that we had a part to play in it. Thank you for submitting your comments and hope to see you again soon!
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Waldorf, Maryland
Contributor
18 reviews 18 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed June 14, 2013

It had been a long trip so we were relieved to make it to the hotel. The front desk was very welcoming and lively. The rooms were clean and the workout area was small but had what I needed. The hotel is across from several restaurants, so you do not have drive; just park and walk across the driveway.

This is my new hotel to stay in when I have to be in Wilmington.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, June 25, 2013
Thank you for taking the time to comment about your stay at the Courtyard by Marriott Brandywine Wilmington. We are happy to hear you enjoyed your stay. Our staff takes pride in providing great service and a clean, welcoming environment for our guests. We hope to see you again when you next visit the Wilmington area.
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Texas
Top Contributor
264 reviews 264 reviews
56 hotel reviews
Reviews in 115 cities Reviews in 115 cities
166 helpful votes 166 helpful votes
4 of 5 stars Reviewed June 12, 2013

We enjoyed the simple room with refrigerator and balcony. In spite of multiple wedding and graduation celebrations, our room was quit. Everything worked and the beds were comfortable. In addition they provided free parking and a clean swimming pool. If you eat here, breakfast is extra.

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, June 21, 2013
We are happy to hear you enjoyed your stay with us. We do our best to make sure we provide clean and comfortable accommodations. Hopefully you will stay with us again the next time you visit the Wilmington.
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Lexington Park, Maryland, USA
1 review
5 of 5 stars Reviewed May 17, 2013

I walked into the lobby and was met with the most professional clerk. he was very accommodating even though I did not come in with a reservation. He made sure I knew the area and placed to go. His name was Luis. I felt right at home and very welcome. I will definitely becoming back. The first impression in a hotel is the most important one. You never get a second first impression. I wish every time I was greeted some place was this good. PROMOTE HIM IMMEDIATELY, good employees are hard to find and you have to keep the good ones around to better your business. if you come to this hotel ask for Luis he will go above and beyond to make your stay outstanding.

  • Stayed May 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, May 22, 2013
Thank you for choosing to stay with us at the Courtyard by Marriott Wilmington Brandywine. We are happy to hear you enjoyed your stay and the service we provide. We hope to see you again soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raleigh, North Carolina
1 review
5 of 5 stars Reviewed May 17, 2013

The purpose of our trip was to visit family, and I booked this hotel online. The hotel was well kept and offered all of the amentities of a typical Courtyard. But a building is just a building - it's the staff that make it a home away from home.

Honestly I am not easily impressed but this staff blew me away with their attentive and friendly service. Just a few of the outstanding team members are ..

Monica at breakfast
Noel and Monique at the Bistro in the evening
And MOST OF ALL the General Manager - Patricia - she was OUTSTANDING - I had run into her a few times over the weekend - seems like day and night - and finally asked - what she did for the hotel - she said she was the GM - and we went on to chat about why she loves what she does and how she finds such great team members -

SHE is truly an asset - because she is a service hearted professional and knows what it takes to find and keep staff that loves to serve as much as she does

KUDOS to Patricia and her team - and THANK YOU for a great stay!

Room Tip: LOVE the healthy breakfast sandwich in the bistro
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, May 22, 2013
Thank you for choosing to stay with us at the Courtyard by Marriott Wilmington Brandywine. We are so glad to hear you enjoyed your stay. We hope you will come back and visit with us again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Alexandria, VA
Top Contributor
98 reviews 98 reviews
27 hotel reviews
Reviews in 43 cities Reviews in 43 cities
64 helpful votes 64 helpful votes
2 of 5 stars Reviewed May 11, 2013

I travel to the Wilmington area 4-6 times a year: primarily for business, but also for regular visits to the gardens of the beautiful Brandywine Vallley. I have stayed in several Hilton properties and in the Sheraton Suites; recent work and pleasure stays in several attractive Marriott properties, coupled with recent gold status, led me to choose this Courtyard for a Friday night stay.

First the positive: the staff on the front desk and in the Bistro were all very friendly, attentive young women who genuinely seemed to want to offer good service. There efforts could not reverse the negative aspects of this stay,however, which began at check-in. I had reserved a room in advance and had requested a room on a high floor, away from the elevator; at check-in when I asked if our room was in a quiet location, I was told that it was "smack up against an elevator." The desk clerk quickly offered to find us another room, but had trouble with the computer. A colleague helped her to find a room that they assured us would be quiet and comfortable, although on the first floor. After unpacking our bags, we realized that our room was an accessible room: to preserve open space, there was no sofa, love seat, or arm chair: only a desk chair and the bed were available for reading or watching televisions. The shower was nothing more than a drain in the tile floor with no rim to contain the water an a cloth shower curtain that did not reach the floor. There was no fixed shower head: only a hand-held hose that was discolored or rusted and very hard to maneuver when trying to balance shampoo and conditioner while washing hair. Had the desk clerk advised us of this, we would have requested a room with standard amenities.

Other problems: the air conditioner cooled the room, but left it very humid; it also had intermittent but regular loud bursts of noise throughout the night. Breakfast in the bistro was a disaster: at 8:20 am, all the tables and counter were occupied (I counted nearly 30 people trying to order and eat, with only two people taking orders and payments, and preparing meals.) It took 20 minutes to get our order of a breakfast sandwich and a scrambled egg plate: one came 10 minutes before the other. (the server apologized for the delay, saying they hadn't expected so many people, although management knew that the hotel was fully booked.) The tab was nearly $19.00 for a meal less satisfactory than a fast food breakfast at more than twice the price. Tables and the floor were littered with newspaper sections, napkins, and dirty cups. The desk clerk tried to help clear tables, but they weren't wiped and remained covered with crumbs.. At check-out time no one was to be found at the front desk and no bill had been left under to door to permit a quick check-out.

Lesson learned: silver status at one of the neighboring Hiltons offers better service than gold status at this property.

Room Tip: Request a room on the quiet side, away from the parking lot and road traffic.
See more room tips
  • Stayed May 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, May 13, 2013
We appreciate your feedback and apologize for any inconveniences you experienced during your stay. This weekend we also hosted a tour group of 160 people and with the high number of guests staying with us there were delays. We do our best to accommodate preferences and are sorry that your room did not meet your expectations. Again thank you for taking the time to comment.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Wilmington Brandywine

Address: 320 Rocky Run Parkway, Wilmington, DE 19803
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#4 Family Hotel in Wilmington
#5 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Wilmington Brandywine 3*
Number of rooms: 75
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Also Known As:
Courtyard By Marriott Wilmington Brandywine Hotel Wilmington
Wilmington Courtyard
Wilmington Marriott

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