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“Nice Service” 4 of 5 stars
Review of Courtyard by Marriott Wilmington Brandywine

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Courtyard by Marriott Wilmington Brandywine
3.0 of 5 Hotel   |   320 Rocky Run Parkway, Wilmington, DE 19803   |  
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Ranked #4 of 12 Hotels in Wilmington
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
“Nice Service”
4 of 5 stars Reviewed August 23, 2012

I was greeted by a very charming person at the front desk. Her name was Christina. Very helpful about where to get a good meal, and other local information. Very positive upbeat personality. The property is just starting a renovation and they are going out of their way to make sure guests are comfortable. Will be even better when finished.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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136 reviews from our community

Traveler rating
    56
    44
    19
    13
    4
See reviews for
37
28
9
34
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (27)
Date | Rating
  • English first
  • German first
  • Any
English first
Manhattan, Kansas, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed August 23, 2012

I feel very comfortable in this hotel. The staff Christine Song is really nice, and provided a lot of help for me, thank you so much! The internet in the room is fast. I was in the first floor, behind the room there is a very nice backyard full of grass and trees. Especially, after getting out of a door, you will see a trail in the trees, nice!

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager53, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, August 29, 2012
Thank you for choosing to stay with us here at the Wilmington Brandywine Courtyard; it was a pleasure having you with us. I sincerely appreciate you taking the time to let us know about your experience, your feedback enables us to reflect on our performance and work on exceeding your expectation next time. I am thrilled that you were overall satisfied with the services provided to you. I am glad that you liked the Brandywine pike trail; which is alternative for a great outdoor work out. We look forward to seeing you during your next visit to Wilmington DE.
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Pa
Top Contributor
73 reviews 73 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
49 helpful votes 49 helpful votes
5 of 5 stars Reviewed August 13, 2012

We were attending a wedding in the area and decided to stay at this hotel. I requested and early arrival and they were able to accomodate us. We were greated by a very pleasant front desk attendant upon arrival. When we met staff in the halls we were greated by a hello.

We were able to use the pool area prior to attending the wedding because of the early arrival. The pool area was very relaxing and clean, even had an outdoor courtyard to relax in outside of the indoor pool area.

Our room was very comfortable and clean. The next morning we used the pool area again before checking out. We did not use the restaurant at the hotel. However, next door to the hotel you have a choice of many chain restaurants and the Concord mall in right up the street.

I would use this hotel again if we need accomodations in the area.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GeneralManager53, Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, August 16, 2012
Thank you for the spectacular review. It was our pleasure having you at the Wilmington Brandywine courtyard and I am delighted that you had an excellent stay. Please visit our bistro during you next stay, breakfast is for 6am to 10:30 and dinner is 5pm to 10pm. Also happy hour is 5pm to 7pm with discounted cocktail, wine, beer and appetizers. Our rooms are being completely renovated with new layout and décor starting November 2012. I look forward to seeing you during your next visit to Wilmington DE.
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Chicago
Senior Contributor
29 reviews 29 reviews
6 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed June 18, 2012

Poorly trained staff who did not register us correctly and this led to 10:00 and 10:00pm knocks on our door to ask who we were and why weren't we registered. They also tried to call our room, but of course, the phones weren't working. Felt we should have been compted for something, but got nothing.

  • Stayed June 2012, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, June 24, 2012
Thank you very much for your feedback and i absolutely want to assure that this matter was addressed with the front desk staff. At the courtyard we pride ourselves in giving guests a positive experience. It is my greatest regret that your stay did not meet this standard. Again I truly appreciate that you have taken the time to let us know about this matter and we hope you give us another opportunity to give you a positive experience. Please feel free to contact me in discussing this matter further.
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DE
Top Contributor
55 reviews 55 reviews
20 hotel reviews
Reviews in 19 cities Reviews in 19 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed June 12, 2012 via mobile

Totally average hotel. Nothing special. Weird white powder in spots all over the rug. Housekeepers clearly trying to push you out of room... First knock on the door at 8 am ... I mean ... Really? Nothing remarkable ... Nothing awful. Just totally average ... But it gripes me to pay $125 for a very basic room.

  • Stayed June 2012
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, June 24, 2012
Thank you for the review, I truly appreciate you taking the time to let us know about you stay with us. We appreciate every review great or bad because this gives us the opportunity to reflect on our performance and improve on it. this matter was discussed with housekeeping. We hope to see you soon on you next trip to Wilmington DE. Thanks you.
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Contributor
13 reviews 13 reviews
Reviews in 9 cities Reviews in 9 cities
5 of 5 stars Reviewed May 2, 2012

I usually find myself staying at another hotel chain so staying here was different.

Let me begin by saying I like this place and would stay again but the colorful lobby decor took sometime to get use to and the staff were very friendly.

The room, bathroom and bed met my expectations and I found the hotel quiet and easy to get to sleep.

The hotel is located near upscale shopping and dining.

  • Stayed April 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, May 4, 2012
Thank you very much for the great review! We truly believe that it's the people that make the difference between a good hotel and a great one. We truly have a GREAT team here and we appreciate you staying with us. We look forward to seeing you again very soon !
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Fayetteville
Senior Contributor
31 reviews 31 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed May 1, 2012

My family and I stayed while in Delaware for a family event. This hotel was a great base for us to operate from. The staff were so helpful and friendly. Our daughter loved the pool! The Bistro restaurant was so convenient and the food was just what we wanted.

  • Stayed April 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Courtyard by Marriott Wilmington Brandywine, responded to this review, May 4, 2012
Thank you very much for your wonderful review and comments. We strive to go above and beyond with every one of our guests. Each guest is very special to us all and we really love having you stay with us.Hope to see you again on your next family event !
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Courtyard by Marriott Wilmington Brandywine

Address: 320 Rocky Run Parkway, Wilmington, DE 19803
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Wilmington
#4 Family Hotel in Wilmington
#5 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Courtyard by Marriott Wilmington Brandywine 3*
Number of rooms: 75
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Also Known As:
Courtyard By Marriott Wilmington Brandywine Hotel Wilmington
Wilmington Courtyard
Wilmington Marriott

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