I am a frequent vistor to this Hotel. What i found on the recent trip was that the front desk has improved by leaps and bounds. They were smiling warmly,resourceful and interested in solving the issues.The travel agent had got my arrival date incorrectly advised and on checking in the Asst Gen.Manager stepped in and heard me and in less than a second had addressed the issue very professionaly.Why more service industry people don't get it amazes me.He won me over for Hilton chain with his attitude which showed "I care for you". Later on the day of my departure i enquired about a cab to the airport and Nicole from the front desk took the details and booked for me a cab. such a big difference from the past ,when a same query might have resulted in a shrug. You guys are stars.
The hotel is all suites,getting older but I have no complaints.