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Sheraton Suites Wilmington: Traveler Reviews

Call now to book: 1-800-45-HOTEL from hotels.com
TripAdvisor Traveler Rating:
  • A summary score based on quality, quantity and age of traveler ratings.
3 of 5 stars 33 Reviews
5.0 of 5 stars
6
4.0 of 5 stars
9
3.0 of 5 stars
7
2.0 of 5 stars
3
1.0 of 5 stars
8
TripAdvisor Popularity Index:
  • Measures overall traveler satisfaction based on ratings, reviews and other sources.
#7 of 14 hotels in Wilmington
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  • Hotel class: 4 of 5
  • Rooms: 223
  • Address: 422 Delaware Avenue Wilmington, DE 19801
Property Type: Hotel
  • Lodging offering guest rooms, a 24-hour front desk and a variety of services and amenities.
Description: All-Suite 16-story Hotel situated downtown, within walking distance of shopping, restaurants & Playhouse Theater. This description is based on information provided by the hotel.
Business Center Fitness Center Free High-Speed Internet Pets Allowed Restaurant Room Service Swimming Pool
Check Rates: $160 Avg. Price
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TripAdvisor Traveler Reviews

Reviews of Sheraton Suites Wilmington

( 2-6 of 33 )
“Dangerous City and Bad Hotel”

Sheraton Suites Wilmington

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1 of 5 stars
Houston, Texas
Sep 6, 2008
1/2 found this review helpful

My husband and I stayed here for a wedding that he was in during July 2008. The city itself is extremely unsafe and dangerous. One other wedding party member and his girlfriend got lost about two blocks from the hotel, and found themselves surrounded by unfriendly locals who were standing in the street approaching their open-top convertible in a menacing manner. The driver (my husband's friend), immediately turned down a side street and was pulled over by a policeman for going the wrong way on a one-way street. In the words of my husband's friend, "I have never been so happy to have been pulled over in my life!" The police officer immediately said, "You must be lost," and then after giving him directions said, "You need to get out of this neighborhood." In plain language, this city is ghetto. I am a heavy sleeper, but was constantly awakened at night due to the sirens on the streets below. The room itself was disgusting. There were stains on the carpet that looked a lot like blood, but we were told that they were left over from the renovations (?). There was no soap in the bathroom upon arrival and it took at least an hour for someone to bring it to our room. The a/c blew right on you if you sat in the bed or on any of the extremely uncomfortable couches or chairs facing the TV. The parking garage spaces were the narrowest I have ever seen and it took four of us to park in a space because we were so afraid of hitting another car. We would have parked in the street, but were advised not to do so by hotel staff due to the bad neighborhood. This city is nasty and unsafe and I will never visit it again unless forced to do so. Do not stay at this hotel.

  • This TripAdvisor Member:
    • Liked — Nothing
    • Disliked — Parking garage, unsafe neighborhood, sirens at night, elevator keys didn't work
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
brownscutie's Summary
Date of Stay: July 2008
Traveled with: Spouse / significant other
Visit was for: Personal event (wedding, ...)
Age group: 25-34
Member since: August 05, 2007
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Location
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Check in / front desk
    • 2 of 5 stars Service
Would I recommend this hotel to my best friend?
no way!
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Business meeting / Event
Was this review helpful? Yes No
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Average price*: $160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Great Value for the Money”

Sheraton Suites Wilmington

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4 of 5 stars
Boston, MA
Jul 2, 2008
1/1 found this review helpful

We were on a road trip with our two boys( ages 3 &1) and needed a hotel that was halfway between our destination. I wanted a suite type hotel and did not want to spend over $150. Being a Starwood Hotel Preferred Guest I usually look within their group of hotels. The room was big & clean. The staff was nice and accomodating. The kids were happy as there was a lot of room to blow off some steam after being in the car for 8 hours.
The room cost us $139...which is cheap in my book for a suite that had style,space. and room. The only cons were that there is little to do in Wilmington as it is really a city for business. And there was no water in the vending machines and the closest convienence store was 4 blocks away.
I recommend this hotel.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bogandale's Summary
Date of Stay: June 2008
Traveled with: Family with young children
Visit was for: Quality time with family
Age group: 35-49
Member since: March 08, 2005
  • My ratings for this hotel are:
    • 5 of 5 stars Value
    • 4 of 5 stars Rooms
    • 3 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Check in / front desk
    • 5 of 5 stars Service
Would I recommend this hotel to my best friend?
absolutely!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Stay away for now--major construction”

Sheraton Suites Wilmington

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1 of 5 stars
Atlanta
Jun 22, 2008
1/1 found this review helpful

I've spent about two months this year at this hotel while in Wilmington on business. The hotel used to be a solid performer, but it is presently in the middle of a major renovation.

The rooms are typical of Sheraton Suites--large and comfortable, and the common areas are clean and well kept.

However, at this time, there are NO amenities available during the construction.

There is no fitness center
There is no restaurant
There is no club lounge
There is no pool
There is no business center

When construction began, the staff tried to be accommodating, but right now they couldn't care less. They have very little competition in the area for business travelers, so there really isn't much effort to do a good job.

The hotel now refuses to provide passes to a nearby fitness center (due to "guest abuse"), and they have eliminated their weekly "guest appreciation" events.

Trust me, you won't feel appreciated here.

  • This TripAdvisor Member:
    • Liked — Room size
    • Disliked — Lack of amenities
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
tiimo2's Summary
Date of Stay: June 2008
Visit was for: Business
Member since: June 22, 2008
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 3 of 5 stars Rooms
    • 3 of 5 stars Location
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Check in / front desk
    • 2 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
probably not
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, Great pool scene, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Train wreck...”

Sheraton Suites Wilmington

Jun 19, 2008
0/1 found this review helpful

My wife was scheduled to stay her for one night for business. Upon check-in, she was presented with a letter (which we still have) which indicated that there would be no water in the building between the hours of 10pm and 8am. It was indicated to her that she could not even use the toilet in her room.

Finding this unacceptable, she asked for her money to be refunded but was told that the property manager had to take care of that. She accepted this and went to another hotel just down the street.

For the past week, she has attempted to contact the property for a refund and has not recieved any phone calls back. She has tried through the corporate offices, but alas to no avail as well.

This is the second time she has had a problem with this property, the first being that she was charged for two nights when she only stayed one night. This problem also has not been rectified dispite repeated attempts to contact the property owner.

Go some where else - there are plenty of other hotels who are willing to do whatever it takes to rectify a situation such as the above.

This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abluerock's Summary
Date of Stay: June 2008
Traveled with: Solo traveler
Visit was for: Business
Age group: 25-34
Member since: June 19, 2008
  • My ratings for this hotel are:
    • 1 of 5 stars Value
    • 1 of 5 stars Rooms
    • 1 of 5 stars Check in / front desk
    • 1 of 5 stars Service
    • 1 of 5 stars Business service
Would I recommend this hotel to my best friend?
no way!
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway, People with disabilities, Older travelers, Great pool scene, Pet owners, Families with young children, Families with teenagers, Tourists
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com
“Nice Hotel & Staff But Not Much To Do”

Sheraton Suites Wilmington

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4 of 5 stars
Norman, OK
May 12, 2008

We stayed at this hotel because Wilmington was holding the National Mock Trial Championship and my son was participating. The hotel somehow thought we reserved two rooms when I had only reserved one. Somehow, somebody claimed my room with two double beds so they gave us a king suite instead. This was tolerable because there were only three of us. Additionally, they gave us a $50 credit to our account (I had to ask). The staff was all extremely nice and helpful. The restaurant was OK but not great but the wait staff was very nice. The rooms were very nice and they give a lot of amenities in the bathroom.

There is nothing to do in the area and although the hotel itself and the underground parking garage seems safe the area just around it does not. If you go and don't have a car I would call a cab to get anywhere at night. One wrong turn and you will be somewhere you don't want to be. I don't know why one person said cabs don't stop there. I saw cabs around there.

Wilmington is a very strange city. It has no "vibe" or energy. It seems like an empty movie set at night. If you have to go to Wilmington the Sheraton Suites is a good place. My son stayed at the Doubletree and it seemed a little older but I can't really comment on it since I didn't stay there.

  • This TripAdvisor Member:
    • Liked — Nice Staff and Nice Room.
    • Disliked — The area it was in ... but that's not the hotel's fault. There's just not much to do that I saw.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ManUtdinOK's Summary
Date of Stay: May 2008
Traveled with: Family with young children
Visit was for: Personal event (wedding, ...)
Age group: 35-49
Member since: July 01, 2007
  • My ratings for this hotel are:
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 2 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Check in / front desk
    • 5 of 5 stars Service
    • 3 of 5 stars Business service
Would I recommend this hotel to my best friend?
most likely
I recommend this hotel for:
Young singles, A romantic getaway, Girlfriend getaway, Families with young children, Families with teenagers, Tourists
I do not recommend this hotel for:
Young singles, An amazing honeymoon, A romantic getaway, Girlfriend getaway
I selected this hotel as a top choice for:
Other
Was this review helpful? Yes No
Check Rates
Average price*: $160 (year-round)
Call now to book: 1-800-45-HOTEL from hotels.com

Reviews of Sheraton Suites Wilmington

( 2-6 of 33 )
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Sheraton Suites Wilmington Also Known As

Address: 422 Delaware Avenue, Wilmington, DE 19801