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“Average, at best” 3 of 5 stars
Review of Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
3.5 of 5 Hotel   |   422 Delaware Avenue, Wilmington, DE 19801   |  
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Ranked #8 of 12 hotels in Wilmington
Dallas, Texas
Top Contributor
73 reviews 73 reviews
35 hotel reviews
Reviews in 36 cities Reviews in 36 cities
17 helpful votes 17 helpful votes
“Average, at best”
3 of 5 stars Reviewed June 28, 2013

The room was functional and relatively comfortable. However, there were clear signs of wear and tear on the furniture, specifically the desk and coffee table, with large chunks of wood missing. The WiFi connection in the room went down frequently. And the hotel restaurant (Basil) had the worst service I have ever seen. I left without receiving my order, because it shouldn't take 15 minutes to make a berry yogurt parfait, and I shouldn't be forced to pay for the entire breakfast buffet when a menu is offered.

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, Public Relations Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, July 2, 2013
Thank you for your feedback. I can tell you that the hotel just finished a room renovation that included new carpet, draperies, couch, chair and ottoman as well as the wallpaper in all the guest rooms. The bathroom renovation, as well as the replacement of some of the guestroom’s case good is scheduled for 2013 and 2014.Thank you again and hope that you have an enjoyable summer.
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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303 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (51)
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English first
New York City, New York
Senior Contributor
45 reviews 45 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
24 helpful votes 24 helpful votes
2 of 5 stars Reviewed June 27, 2013

I stayed at the Sheraton Suites for a business trip and was not impressed. The location is perfect for business in downtown Wilmington but the property is in major need of an update. The rooms are all suites so very spacious but they are tired. Everything is dated and worn in. I will say the beds are comfortable and the room was very quiet but I won't plan to stay here again unless they make some major renovations.

  • Stayed June 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, June 28, 2013
Thank you for your comments regarding your recent stay. I am glad to read that you encountered good service during visit as the staff strives to meet/exceed all guest expectations. Hopefully we see you again when you are in the Wilmington area in the future.
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
Top Contributor
110 reviews 110 reviews
35 hotel reviews
Reviews in 48 cities Reviews in 48 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed June 27, 2013

We had a suite for the family on a Saturday night. Spacious including club lounge access...was quiet around that part of town so stayed local in hotel restaurant and bar. Service there was cheeky/humourous so appreciated and efficient. Not many local,places for breakfast so again you can eat on site or in club lounge. Surrounded by financial institutions, sure it's busy during week duet it's prime location.

Stayed June 2013, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, June 28, 2013
Thank you for your feedback regarding your recent visit to the hotel. The hotel just completed replacing all of the guest room and guest hallway carpet, wallpaper and lights. In addition, the sofa, chair and ottoman as well as the drapes were all replaced in November/December of 2012. The hotel looks forward to making addition renovations to the guest rooms throughout 2013 and 2014. Thank you again for your comments. The staff and I hope that when you are in the area, you stay at the Sheraton Suites Wilmington Downtown
Have a great summer
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Marietta, Georgia
Senior Reviewer
10 reviews 10 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 22, 2013

This is an excellent hotel for business travelers located in downtown Wilmington. All of the employees were friendly and attentive including the front desk staff, the restaurant waiters and the housekeepers. The only issue that I had, a dirty, rusted iron, was promptly resolved.

The rooms are typical of a Sheraton Suites, spacious and comfortable. The climate control worked well. The internet speed was very good. I know that the hotel normally charges for internet service, but it was included in my corporate rate. Televisions were up to date with good signal strength and a decent number of channels.

So what prevents me from rating this hotel as excellent? It has the 2nd worse parking garage of any hotel that I've stayed in during the last 30 years. There's really nothing that they can do about it without drastically reducing the number of spaces that they have, but it is truly a terrible lot. It is located beneath the hotel, and the narrow spaces are made worse with numerous but necessary support columns. To make matters worse (and this is nothing that the hotel can control), the patrons often don't take the time to park their cars between the lines. This waists many of the few spaces that they have in the first place.

Would I recommend this hotel? Definitely, but I wouldn't park my personal nice vehicle in their garage. If you've got a beater that you don't mind being dented by your neighbor's door or you've got an insured rental car, go for it!

  • Stayed June 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, June 24, 2013
Thank you for your feedback regarding your recent visit to the hotel. I am glad to read that you found the room “spacious and comfortable”. I am however disappointed that the housekeeper that took care of your room would leave an iron that had rust on it, in the room. I do apologize for the inconvenience but glad that it was quickly resolved.
While the hotel had no control over the size of its garage, I can tell you that many guests try to park in the first several floors when the lower 4 and 5 levels are typically empty and allow guests extra room. In addition, the garage is patrolled by the hotel staff as well as Wilmington’s Downtown Vision staff regularly throughout the day.
Thank you again for your comments. The staff and I look forward to seeing you again in the future.
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 17 cities Reviews in 17 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 13, 2013

Very large and well appointed rooms for a downtown location. One of the better business hotels for Wilmington business travelers <$300. The room is open and well decorated. The beds and bedding are the very good Sheraton "sweet sleep" bed that are crisp, clean, and comfortable. Furnishings are good quality and in good shape. The elevators in the hotel are dated and need some work. Staff was accomodating and relatively friendly -- except in the bar! The week night bar tender was cold, slow, and seemd that serving customers was a large imposition. I have experienced this at several Sheraton hotels....coincidence, or major issue? Parking is tight, but normal for downtown. Overall, this is my favorite hotel for business travel in Wilmington. I would NOT recommend upgrading to the club level (no free drinks), but still a nice club lounge if you are gold or platinum with SPG.

Room Tip: Upper level rooms are quieter when facing east or south
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  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, June 15, 2013
Thank you for your feedback regarding your stay at the Sheraton Suites Wilmington Downtown. The hotel has just completed a partial room renovation in Q4 2012. The guest room carpet, wallpaper, the guest room light package, draperies, couch, chair and ottoman were all replaced. The hotel as additional items to be renovated/replaced throughout 2013 and 2014 to make each guests stay more comfortable and enjoyable. I am glad to read that guest room met your needs during your stay. In regards to the bartender, I have forwarded the review to the Restaurant Manager, however if you could contact me directly I would appreciate it so I can determine who the bartender was that did not give you the service that is required by any of the hotel’s employees. My direct number is 302.576.8000.
Thank you again and the staff and I look forward to seeing you again in the future.
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
East Midlands, UK
Top Contributor
92 reviews 92 reviews
28 hotel reviews
Reviews in 40 cities Reviews in 40 cities
135 helpful votes 135 helpful votes
3 of 5 stars Reviewed May 30, 2013

This is a good comfortable hotel in downtown Wilmington, with a good location . The suite style rooms were large, well-appointed and very comfortable with flat screen TV’s in both of the rooms and an efficient air conditioning system. My only real complaint against they charge so much for in room Wi-Fi connection? Free internet access was available from the small business centre in the lobby.
In summary I would call this hotel comfortable but with no particular stand out feature

  • Stayed May 2013, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, May 31, 2013
Thank you for your comments regarding your recent exerience at the Sheraton Suites Wilmington Downtown. The staff and I truely appriciate your feedback. I would agree that the rooms are very spacious and while the hotel just completed a partial room renovation at the end of 2012, the hotel still plans to start replacing it's case goods and start guestroom bathroom renovations. Thank you again and hope you have an enjoyable summer
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arlington, Virginia
Contributor
11 reviews 11 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed May 28, 2013

It was a little quirky getting to the hotel, but that is due to the street layout in Wilmington. Once you get your bearings it is a breeze. It was a little difficult getting checked in due to several wedding parties and the Delaware Marathon, my reason for staying. The rooms were very nice, well appointed and spacious. The exercise/pool area was small, but well laid out and equipped. The restaurant had a small, but varied menu and the food was above average. The concierge was very helpful turning my family on to a Wilmington tradition, Mrs. Robino's in Little Italy. Parking is underground, secure, but very tight even for our compact SUV. For an upscale hotel, I did not like the nickel and diming about things like wifi charges of $10/day. That said, I would recommend this hotel to my friends and family.

  • Stayed May 2013
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, May 29, 2013
Thank you for your comments regarding your recent stay. After reading your review, it sounds like you had an enjoyable stay and the staff and I are very happy that we could accommodate you and make your stay a pleasant one. We hope to see you again the next time you are in the Wilmington area.
Have an enjoyable summer!
Eric Jolikko
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Official Description (provided by the hotel):
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton

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