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Sheraton Suites Wilmington Downtown Hotel: Traveler Reviews

3.5 of 5
422 Delaware Avenue, Wilmington, DE 19801
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Sheraton Suites Wilmington Downtown Hotel
Ranked #4 of 12 hotels in Wilmington
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208 reviews from our community

Traveler rating
    51
    75
    37
    19
    26
See reviews for
Families
49
 
Couples
39
 
Solo
26
 
Business
64
 
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
Harrisburg, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Nice Upgrades”
5 of 5 stars Reviewed January 13, 2013

Stayed at the hotel this past weekend and I love the upgrades, we stayed on the club level and the renovations are excellent. Comfortable beds and friendly front desk staff! Bonus: got it on Priceline for $50.00

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask kimba1910 about Sheraton Suites Wilmington Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review
January 15, 2013
Thank you for your comments regarding your recent stay with the hotel. The following areas were updated in November/December: Replace all wallpaper (guest room and guest hallway), Replace all carpet (guest room and guest hallway), Replace room drape package (both living room and bedroom), Light package replaced (guest room and guest hallway). Also the hotel will be replacing the chair and ottoman in the middle of February 2013. There will be additional items completed in the rooms as well in 2013.
Thank you again and please visit “us” again when you are in the area.
Sincerely,
Eric Jolikko
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
33 reviews 33 reviews
25 hotel reviews
Reviews in 20 cities Reviews in 20 cities
25 helpful votes 25 helpful votes
“Hotwire 4-star for $60 plus tax”
4 of 5 stars Reviewed January 12, 2013

We were traveling up to Philly and decided to stay slightly out of the city for $ reasons. It only about 45 minutes to the center of Philly. We grab this room from Hotwire's "hidden" 4-star selections as we were getting close to Philly. I would say Wilmington is a great cheaper alternative right before Philly if you are on 95. It was a 2-room suite with lots of room for our family. It nice and comfortable. We have to say it comparable to our usual Marriott or Hilton selection. The only down side is the $16 to park....but you could use the private lots right behind it for 6-8 for the night if you willing to walk across the street (they are literally right behind the hotel for $8/day).

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
Ask momdadsefi2010 about Sheraton Suites Wilmington Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review
January 15, 2013
Thank you for your feedback regarding your recent stay. The hotel and Wilmington are conveniently located close to both Philadelphia and Baltimore and sometime at a substantially lower cost as it appears that you were able to take advantage of. We hope the next time you are planning a trip into the area, you again chose the Sheraton Suites Wilmington Downtown.
Warm Regards
Eric Jolikko
General Manager
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Basking Ridge, New Jersey
Top Contributor
65 reviews 65 reviews
49 hotel reviews
Reviews in 48 cities Reviews in 48 cities
98 helpful votes 98 helpful votes
“Convenient, friendly staff, busy”
4 of 5 stars Reviewed January 4, 2013

I've been staying here often for business lately. A few positives: the staff is quite friendly, provides helpful insights and suggestions on places to dine, directions, etc; rooms are spacious, in fact bigger than I'd ever need; rooms are clean, with free bottle water, starbucks coffee, refrigerator, and sink; not so positives: hard to come by...maybe just that they charge for parking.

Some suggestions: place is taken over by business travelers, so expect lines for check in to be long on Monday evenings. Show up before 6, or after 8. The complimentary wine and appetizers on Tuesdays is amazing...in fact, it becomes my meal more often than not.

  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask pbutala about Sheraton Suites Wilmington Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review
January 8, 2013
Thank you for your continued loyalty and your feedback. Both are truly appreciated. With a lot of choices in hotels and hotel chains, this hotel strives to stand out by giving the best service in the Wilmington area. In addition, the hotel is completed “Phase 1” of its renovation process, which will also help enhance the guest experience.
We hope that you continue to choose the Sheraton Suites Wilmington Downtown and please do not hesitate to contact me directly if you ever have any questions and/or concerns.
Warm Regards
Eric Jolikko
General Manager
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Liberty, NC
1 review
1 helpful vote 1 helpful vote
“nice for the price”
4 of 5 stars Reviewed January 2, 2013

Dominique was excellant, even though our booking showed 3 beds but rooms did not have 3 beds, she was quite accomidating. parking to quite tough to manuvere and very tight. frig did not work. rooms were spacious.
I can still see Dominque smile..... very warm and inviting....

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask lenny b about Sheraton Suites Wilmington Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review
January 8, 2013
Thank you for taking the time to give the hotel feedback about your recent stay with us. I am glad to hear that Dominique took good care of you during your stay. The staff’s goal is to give excellent service to all guests. I do however apologize for your in-room refrigerator not working. I hope that after the staff was notified it was fixed quickly.
Again thank you for choosing the Sheraton Suites Wilmington Downtown and we hope that the next time you are in the area you stay with us again.
Warm Regards,
Eric Jolikko
General Manager
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Atlanta, Georgia
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Not impressed”
2 of 5 stars Reviewed December 19, 2012

The elevators only work one at a time, despite there being three. Not sure why they can't get that fixed - I've stayed here every week for awhile and its the same deal every week.

Also beware - if something isn't quite right - they are quick to offer you star points as compensation but they will never show up on your star points balance - they're all talk and no follow through.

  • Stayed November 2012, traveled on business
    • 3 of 5 stars Rooms
    • 1 of 5 stars Service
Was this review helpful? Yes
Ask jvldmn about Sheraton Suites Wilmington Downtown Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review
December 22, 2012
Thank you for your feedback regarding your recent stay with the hotel. The staff and I apologize for any inconvenience that you may have encountered during your stay. The staff strives to meet/exceed all guest expectations, however if they do fall short on this goal, they definitely will try to compensate the guest. If you did not receive SPG points that where promised you please contact me immediately so I can rectify the issue. Thank you again and Happy Holidays to you and your family!
Eric Jolikko
General Manager
Report response as inappropriate
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Additional Information about Sheraton Suites Wilmington Downtown Hotel

Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Suites Wilmington Hotel
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton
Address: 422 Delaware Avenue, Wilmington, DE 19801
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar/Lounge Business Center Fitness Center Pets Allowed Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Family Hotels in Wilmington
Price Range: $$
Hotel Class:3.5 star (3.5*)
Official Description (provided by the hotel):
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 
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