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“Great experience - Great staff” 5 of 5 stars
Review of Sheraton Suites Wilmington Downtown Hotel

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Sheraton Suites Wilmington Downtown Hotel
3.5 of 5 Hotel   |   422 Delaware Avenue, Wilmington, DE 19801   |  
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Breakfast for 2 Included
Ranked #8 of 12 Hotels in Wilmington
Wilmington, Delaware
1 review
“Great experience - Great staff”
5 of 5 stars Reviewed March 1, 2012

During my stay at the Sheraton Suites located in downtown Wilmington, I found the hotel to be great, it's updated, clean & very nice place to stay. All staff are the most accomodating as well as very professional. Any requests were immediately handled and everyone was very nice. I will definitely tell my friends and family, in addition to referring other guests.

Room Tip: Higher floors have a great view of the downtown area.
See more room tips
  • Stayed February 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, March 13, 2012
Vivian F, thank you for your comments regarding your recent stay. The staff does take great pride in giving great service and I am glad that you were able to experience it during your stay. Again thank you and we hope the next time you are in the area you choose to stay at your home away from home, the Sheraton Suites Wilmington!
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321 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (52)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Any
English first
Los Angeles
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed February 29, 2012

Checked in to Room 601. After undressing, and about 5 minutes after arriving, another guest walked into my room with his own keycard. Manager was apologetic and promised to comp the room, but never bothered to follow through.

At breakfast buffet in the morning, omelette chef was AWOL -- "out back." After waiting 10 minutes for him to arrive to perform his job duties, I enjoyed a half-decent omelette.

Room was run-down. Scratched desktop, beat-up bathroom, shower control knob about to break off.

My last visit to this property. Used to be better, but too many of the staff have become careless and lazy.

  • Stayed February 2012, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, March 1, 2012
Mr. Asch, thank you so much for bringing your concerns to our attention regarding your stay at the Sheraton Suites Wilmington DE. Unfortunately, I was unable to speak to you in person, but I would like to apologize for the inconveniences and lack of service that you encountered during your recent stay.
I checked your checkout folio and noticed that you did in fact receive a comp night as you were only charged for one night on your recent two night stay with the hotel. In addition, I did see that the front desk employee did take off your breakfast charge due to the inconvenience.
The hotel will be starting to replace many guest room items, starting with the couches in June/July. The guest room carpet, the guest hallway carpet, chair & ottoman and some of the case goods will all be replaced in 2012.
Although it may not appear to be true, this hotel and its staff take great pride in delivering a high level service to our customers and will continue to do everything in our power to meet everyone’s expectations. Thank you for making it possible for us to learn of our challenges so that we can turn them into successes.
I truly hope that you will give us another chance and please do not hesitate to call me and/or email me at ejolikko@sheratonwilmington.com with any questions or concerns.

Warm Regards,

Eric Jolikko
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New York City, New York
1 review
4 of 5 stars Reviewed February 24, 2012

Its hard to find a place in downtown Willmington for a decent price and good service. I usually stay at another hotel, but Shawna Mack was very helpful and nice.

Thanks Again for the good stay

  • Stayed February 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, February 29, 2012
Thank you so much for your very nice comments about the hotel and especially Shawna - she was so exicted when she read the review.
We hope that you return to the hotel the next time you are in the Wilmington DE area.
Thank you again for your feedback and we look foward to seeing you again in the future,
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Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 6, 2012 via mobile

I stay across the way but always come here for supper. The cooks and the food are fantastic. Tremendous steaks and other entrees, with decent prices. Haven't been for lunch or other but supper is a must of you find yourself in downtown Wilmington, DE

  • Stayed February 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, February 21, 2012
Thank you for you very nice comments in regards to the Basil Restaurant. We truly do appreciate guest feedback both good and bad as it allows us to reflect on our performance and improve our service on many levels. Chef Courtney Hall does a great job creating menus and training his staff in order for the guest to experience a fantastic meal. I am glad that you were able to experience his vision.
I hope that you get a chance to visit our hotel / restaurant the next time you are in the Wilmington area. Again, thank you so much for your feedback.
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New York City, New York
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 3, 2012

Gloria Reeves was terrific! We spent one night passing through town before the hoildays and Gloria was outstanding at breakfast with 3 kids.

  • Stayed December 2011, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, January 12, 2012
Thank you for the great comments about Gloria! Just this past week she recieved the Employee of the Year award due to her dedication, customer service skills. We hope to see you again the next time you are in Wilmington.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Senior Contributor
27 reviews 27 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 31, 2011

I was here for business for two nights and thoroughly enjoyed my stay. The staff here is absolutely superb! Everywhere I went I was greeted by a genuine smile and appropriate salutation. The rooms are spacious and comfortable. It’s nice to spread your work out and not feel so cramped. It’s a rare treat to be in a room this size.

I tried out their restaurant, Basil, for two days and the food was good; the signature burger was prepared just as I ordered.

The hotel has an adequate fitness center for cardio and free weights along with a good sized indoor pool. The area was clean and free of clutter.

All in all, it was a nice stay and I would come back again. Its the staff that makes the difference in this place!

Room Tip: Club lounge is definitely what you want here. I would go to the fitness every morning, then pop int...
See more room tips
  • Stayed December 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, January 19, 2012
The staff takes great pride in delivering a high level service to our customers and will continue to do everything in our power to meet everyone’s expectations. Thank you for recognizing them in your review of your recent stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. Petersburg, Florida
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 28, 2011

You have an excellent waitress working in the Basil Restaurant. Her name is Gloria Reeves. She is charming, with a great sense of humor, and is an excellent waitress.

  • Stayed December 2011, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
EJolikko, General Manager at Sheraton Suites Wilmington Downtown Hotel, responded to this review, January 12, 2012
Thank you for the awesome comments about Gloria. She was recently received the Employee of the Year award and I am glad that she was able to experience her great customer service. We hope to see you when you are in Wilmington again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Suites Wilmington Downtown Hotel

Address: 422 Delaware Avenue, Wilmington, DE 19801
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Romantic Hotel in Wilmington
#7 Business Hotel in Wilmington
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Sheraton Suites Wilmington Downtown Hotel 3.5*
Number of rooms: 223
Official Description (provided by the hotel):
Sheraton Suites Wilmington is in Brandywine Valley by Rodney Square, Grand Opera House, museums, and many corporate headquarters. Our all-suites hotel has 7 meeting rooms which hold up to 300 guests. ... more   less 
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Also Known As:
Sheraton Suites Wilmington Hotel Wilmington
Sheraton Hotel Wilmington
Sheraton Wilmington
Wilmington Sheraton

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