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“Family Reunion” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Wilmington

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DoubleTree by Hilton Hotel Wilmington
3.5 of 5 Hotel   |   4727 Concord Pike, Wilmington, DE 19803   |  
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Ranked #5 of 12 hotels in Wilmington
Hyattsville, United States
1 review
“Family Reunion”
5 of 5 stars Reviewed 6 days ago NEW

Hotel was excellent, very accommodating, food was great and the staff was very professional and friendly, housekeeping was very courteous, will highly recommend this hotel to other family members and friends to stay at hotel

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Thank you so much for your positive review! We hope you come again soon!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

156 people have reviewed this hotel

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (14)
Date | Rating
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  • German first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Wilmington, DE, United States
1 review
3 of 5 stars Reviewed 1 week ago NEW

Warm, friendly welcoming staff. Check in was hassle free and quick. You get a delicious warm walnut cookie which even someone like me who does not normally like cookies, devoured it. The room was nice, soft bed, clean sheets. So was the bed and bath linen. Enjoyed my stay

  • Stayed July 2014, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Ketan-
Thank you for the review! Come back and get a cookie anytime!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
wilmington, United States
1 review
4 of 5 stars Reviewed 1 week ago NEW

my family and I had a great time at the double tree. we went to Wilmington for a wedding and it turned into a family reunion. We will come back and stay again for sure. my 8 year old son put the do not disturb sign on the door and we did not get our room cleaned. I was woo upset but they sent up new towels. kids, I swear but you have to love them to prevent u from killing them.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Catondra,
Thank you for the review! Please forgive your child, I am sure they did not mean to keep they housekeeper out of the room! Kids love to stay at hotels and everything in the room is a novelty! We hope you come back soon!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed 1 week ago via mobile

I just checked out of this hotel for my first visit in 4 years. The previously much mentioned "refurbishment" had clearly missed my (hilton honors) room, with the door that didn't close, the door lock that didn't work, the dustbin air conditioner in the corner blowing out the curtains, no in-room safe, dangerous electrical outlet right under the headboard behind the pillows ... I could go on. Do yourself a favor and check into the Hilton Homeward Suites across the road - it's cheaper, has more facilities and you can walk to the restaurants without taking your life in your hands and dashing across 202!

Stayed July 2014, traveled solo
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Thank you for taking the time to share feedback on your recent stay with us via TripAdvisor. We appreciate your honest input on the comfort and appointment of your guestrooms and we will use your comments as we continue to evolve our guests' experience moving forward through additional renovations The 5 million dollar reinvention of our hotel has begun and many if the issues you mentioned are addressed. We hope you will return to stay with us the next time you are in the area so we may better demonstrate our commitment to your satisfaction.

Thank you,
Eric Chapman
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
West Chester, United States
1 review
5 of 5 stars Reviewed 1 week ago

We stayed at this location while attending a local wedding. Can not say enough about how pleased we were with our experience. Very clean room, very pleasant and helpful staff. Good food, nice bar... what more could you want...

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Diane-
Thank you for the review! We hope that the next time you are in the Wilmington area you come and stay with us!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wilmington, DE, United States
1 review
3 of 5 stars Reviewed 1 week ago

Average hotel setting with average rooms. Service and comfort was excellent. Upgraded TV service in rooms and nicer decor would be an improvement. Hotel is currently in the process of upgrading which is good.

  • Stayed July 2014, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Diane-
Thank you for the review! We hope that the next time you are in the Wilmington area you come and stay with us!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hampstead, United States
1 review
5 of 5 stars Reviewed 1 week ago

Very Friendly atmosphere. Clean well kept. Fantastic all around. It was a very enjoyable stay. The staff and management helped us with local directions and in a courteous and efficient manor. The front desk welcomed us with fresh chocolate chip cookies, which went over very well with the children. The entire staff were always willing to help with a smile. If I had to stay in the West Chester area again in the future I would definitely return.

  • Stayed July 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, yesterday
Gary-
Thank you for the review! We hope that the next time you are in the Wilmington area, come by and get a cookie!

Yours in Hospitality,

Eric Chapman
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Wilmington

Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #5 of 12 hotels in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Wilmington 3.5*
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Wilmington is centrally located near the legal district of downtown Wilmington, Interstate 95 and Brandywine Valley. Complimentary shuttle service is available to shops and restaurants within 3 miles of the property. Philadelphia International Airport is less than 17 miles away. Other features include complimentary WiFi, onsite dining, indoor heated pool, fitness center and our signature warm, delicious chocolate chip cookies. Event and meeting space for up to 300 guests can be accommodated at DoubleTree Wilmington. ... more   less 
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