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“Caring Manager” 5 of 5 stars
Review of DoubleTree by Hilton Hotel Wilmington

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DoubleTree by Hilton Hotel Wilmington
3.5 of 5 Hotel   |   4727 Concord Pike, Wilmington, DE 19803   |  
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Ranked #4 of 12 hotels in Wilmington
Los Angeles, California
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
“Caring Manager”
5 of 5 stars Reviewed 3 days ago NEW

Stayed here for business last minute. Check in was ok. Woman was leaned over with her foot up on something. It looked uninviting and something you would see at a budget motel not a Hilton. coming in but she was nice. Room are ok but outdated needs a update. Gym is small but has what you need. When I was in the gym some else staying went to find a manager because there were small kids unattended at the pool. Young manager came in talked to the kids one started to cry because he was scared. He picked the boy up an sat down with him and comforted him even though the boy had just gotten out of the pool and was wet. He then wrapped him in a towel. The Mom showed up and was told politely to not leave them unattended. I was very impressed with the manager that he cares that much. As a father if my kid was lost or scared in a hotel I would hope he would be safe with someone that cared like him. Would stay again when back in area.

Room Tip: Away from the elevator
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  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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84 people have reviewed this hotel

Traveler rating
    30
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    15
    7
    2
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (8)
Date | Rating
  • English first
  • Portuguese first
  • Spanish first
  • Any
English first
wilmington, DE, United States
1 review
4 of 5 stars Reviewed 6 days ago NEW

Slept well, the room was comfortable. Bathroom had an odor. Luggage carts have seen better days, but the cookie helped! Location was right next to a mall and lots of restaurants in walking distance, road out front hard to cross.

  • Stayed April 2014, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, United States
1 review
5 of 5 stars Reviewed 6 days ago NEW

My family and I had choose the Double-tree in Wilmington, De to celebrate my 25 years Retirement Dinner. The staff and manager was truly professional, helpful and kind. The room upgrade was more than generous, spacious and clean. I like to take this opportunity thank the staff and especially manage whom worked the Freeman's Retirement Dinner on 11 April 2014 @ 7:00p at the Double Tree Hotel in Wilmington, De. Thanks and again for all your services. Thanks again, Marlowe E. Freeman, Sr.

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New Egypt, New Jersey
Contributor
11 reviews 11 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

Booked a one-night stay for two rooms through a major discount website, then called hotel to request two different room types (one king/one with two queens). Hotel gladly complied and even put us on the floor for their frequent guest program. Rooms were clean and comfortable. The hotel's indoor pool was nice too. The only caveat is the hotel's downtown location, not too bad but one I wouldn't wander around in too late at night.

  • Stayed April 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington DC, District of Columbia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed 1 week ago

I recently stayed in this hotel on a business trip. The staff were very friendly at check-in, the walnut chocolate chip was delicious, the room was comfortable, the gym was decent for my needs and the shuttle service driver to my meeting was so friendly and nice. I would stay here again if business takes me to Wilmington.

  • Stayed April 2014, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rochester, New York
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 17 cities Reviews in 17 cities
10 helpful votes 10 helpful votes
2 of 5 stars Reviewed 1 week ago

While traveling to Wilmington on business I stayed here for two nights. The hotel is an old style facility that has had some renovations but is still lacking in many areas. The room was very small, dark and dreary. The furniture was new with a nice large flat screen TV - unfortunately there was no digital cable so no HD channels. No mini-fridge either. If you ever heard the song by Marc Cohn "Paper Walls" you would understand the level of sound proofing. Everything that went on in the room next door (or the hallway) sounded like it was right in my room. I haven’t stayed at many Double Tree’s, maybe this is the norm but for me this was not a good value for the price paid. My next trip I will be trying someplace else.
The staff was warm, pleasant and friendly. The morning breakfast was nice and fresh and had a lot of variety to select from.

Room Tip: Checkout properties across the street
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  • Stayed April 2014, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 1 week ago
Jeff-
Thank you for your review of our hotel and its staff. We appreciate all feedback, both positive or negative. We are excited to let you know that the hotel will be doing a re-invention beginning this summer that will address many of your concerns .We hope that you will come back and see us when they are completed.

Thank you,

Eric Chapman
Director of Sales
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gibbstown, United States
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 1 week ago

I was home from college in Ga. I needed a break from the family. I stayed at the Doubletree and it was beautiful. The staff was warm and friendly and the cookies were good too. The rooms were clean and comfortable. And the location was great. I the heart of Wilmington DE. I would highly recommend this hotel to anyone who is look for a nice place to stay and get away from the crazy family....

  • Stayed April 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chapman1118, Director of Sales at DoubleTree by Hilton Hotel Wilmington, responded to this review, 1 week ago
Cynthia-
Thank you for the great review! next time you are home, stop by and see us- there will be a cookie waiting for you!

Eric Chapman
Director of Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about DoubleTree by Hilton Hotel Wilmington

Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 12 hotels in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — DoubleTree by Hilton Hotel Wilmington 3.5*
Official Description (provided by the hotel):
DoubleTree by Hilton Hotel Wilmington is centrally located near the legal district of downtown Wilmington, Interstate 95 and Brandywine Valley. Complimentary shuttle service is available to shops and restaurants within 3 miles of the property. Philadelphia International Airport is less than 17 miles away. Other features include complimentary WiFi, onsite dining, indoor heated pool, fitness center and our signature warm, delicious chocolate chip cookies. Event and meeting space for up to 300 guests can be accommodated at DoubleTree Wilmington. ... more   less 
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