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DoubleTree by Hilton Hotel Wilmington: Traveler Reviews

3.5 of 5
4727 Concord Pike, Wilmington, DE 19803
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DoubleTree by Hilton Hotel Wilmington
Ranked #7 of 12 hotels in Wilmington
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163 reviews from our community

Traveler rating
    30
    59
    44
    19
    11
See reviews for
Families
33
 
Couples
37
 
Solo
16
 
Business
55
 
Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Date Rating
ponte vedra
Top Contributor
59 reviews 59 reviews
18 hotel reviews
Reviews in 22 cities Reviews in 22 cities
16 helpful votes 16 helpful votes
“Average”
3 of 5 stars Reviewed October 23, 2012

I tried this hotel recently after 10 years of avoiding it - everything else on 202 was booked. The hotel is about the same as 10 years ago- aging decor, same low water pressure and 5 minute wait for hot water after turning on the shower, and absolutely no soundproofing between rooms and hallway - I could have participated in the conversation next door. The hallways smelled of pest control - but I guess that is a mixed blessing; rooms did not have the same odor. The buffet appeared nice, but rough textured powdered eggs and mushy fruit (probably frozen and thawed). Restaurant staff (surely not the same after 10 years?) still very rule bound - I was alone and requested to sit at a larger table to make reading the newspaper easier, and there were only two others in the dining room - I was told they were reserved for larger parties. I played the "Hilton Diamond" card and was told, well, I guess it's ok ....

The hotel is clean and safe. For my trip, it beat the cost of downtown parking and traffic. Wouldn't be my top pick from all the other choices on 202, but one can endure a short stay.

Stayed October 2012, traveled on business
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See 5 more reviews by Flawanderingwoman for Wilmington
Ask Flawanderingwoman about DoubleTree by Hilton Hotel Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreeManager, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
October 24, 2012
Dear Flawanderingwo,

I'd like to thank you for being a loyal Diamond member and also for taking the time to fill out a review on Trip Advisor. Your feedback is important to us. I am sorry that your recent stay was lackluster and not better than you had hoped it would be. Since you were last here, we renovated the hotel. We have flat screen TVs in all our rooms. Our desk, nigtstand, and dresser all have granite surfaces. Our bathroom has granite bath surrounds and a granite vanity top. The restaurant where you had breakfast was completely gutted to include windows on one side, a built-in buffet with induction burners, a new entrance and of course, furnishings. While we finished renovations at the end of 2007 and beginning of 2008, our housekeeping and maintenance team have a preventative maintenance program in place to ensure our property is keep in great shape. In regards to the restaurant staff, I will be sure to review your comments with our team to ensure we anticipate our guest needs. I will say that our buffet include eggs cooked to order in addition to the scrambled eggs on our buffet. I will make sure our servers are communicating this to all our guests. As for the rest of the buffet, our muffins are baked daily and our fruit cut daily. Our goal is to ensure every guest experience is a positive one, espcially that of our Diamond Hilton Honors member. I do hope you will give us another opportunity to make this up to you. If you like, please feel free to call me or email me off-line the next time you are in town at 302-478-6000 or evelyn.linkins@hilton.com. I'll make sure your stay is a pleasant one and I reserve a room for you in the new tower away from any noise distractions throughout your stay. Thank you.
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Los Angeles, California
Senior Contributor
31 reviews 31 reviews
31 hotel reviews
Reviews in 24 cities Reviews in 24 cities
10 helpful votes 10 helpful votes
“Terrible - Disappointing and disgusting.”
1 of 5 stars Reviewed October 22, 2012

Booked reservation for a Mon-Fri stay. Checked in Monday evening and checked out Tuesday.

The reason: Room was DIRTY and UNSANITARY! On the wall there was a smashed dead bug, right next to the smoke detector. The carpet had an embedded bobby pin, and in the bathroom, it appeared that the housekeeping did not clean the floor underneath the sink - for quite some time.

I called the front desk to voice my concern about the bug on the wall, housekeeping was sent up and simply wiped the bug off the wall - no cleanser or sanitizer was used.

I was exhausted from traveling all day (from the west coast), to look for different accomodations. I ended up sucking it up and tried to sleep. I did not get any restful sleep, and was struggling the next day.

I called after my business meeting the next day to tell them that I was checking out.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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TreeManager, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
October 25, 2012
Dear Onebadgolfer, Your comfort – as with all our guests – is our top priority. We have taken your comments seriously, and the room was inspected following your report and reviewed with our Executive Housekeeper. Since matters of this nature are important to us, the hotel employs a thorough cleaning program based on training, education and awareness. We remain committed to ensuring our cleanliness is of utmost importance. We deeply apologize for any inconvenience during your stay and appreciate your follow up communication with us.
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“cheaper than downtown, free parking”
3 of 5 stars Reviewed October 22, 2012

This is a nice hotel if your on a budget which offers free parking however no breakfast or free internet. The hotel shows it's age inside however they do a decent job at keeping it clean. The plus for me was the comfortable bed. I didn't like having to ask for soap at the front desk and hearing conversations thru the bathroom vent and thru the walls. Sleeping with the ac fan on does eliminate this noise. The water pressure isn't the best and shower head needs replacing, it looks ancient!

The front doors are just weird... hard to describe but unlike any other I've seen before however I believe it's a dated look as well. There are a row of nice rocking chairs just out front however usually smokers are sitting there so unless you smoke....

You would think there would be access to the mall or surrounding parking lots for access to perhaps a traffic light to get out however there is just 1 entrance off the main road. If you have to go south (left) then you will have to go right and make u-turn at first light. It's a pain considering it takes awhile just to go right since rt 202 is very busy.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreeManager, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
October 24, 2012
Dear Anthony31,

Thank you for choosing to stay at the DoubleTree Wilmington and for your kind words regarding the cleanliness of the hotel and our sweet dream beds. I know the housekeeping team will be happy to hear this. Please accept my apologies for any inconveniences you experienced during your stay. I do hope you will give us an opportunity to make it up to you. Our tower in the back is probably quieter, though, we have guestrooms in the front that are also just as quiet. As for the shower head, all were replaced in 2007. However, if the one in your room is not operating correctly, I would really like to switch it out. If you can email me off-line at evelyn.linkins@hilton.com, I would truly appreciate it. Once more, thank you for staying with us and thank you for your feedback.
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New Brighton, Pennsylvania
Senior Contributor
22 reviews 22 reviews
3 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Average”
3 of 5 stars Reviewed October 8, 2012

Located in a congested shopping center along a busy US highway, it's restaurant food was good but over priced, exiting the property with a lefthand turn was a dangerous action to take, rooms were quiet and clean, personnel were friendly, carpeting throughout the building was old and somewhat stained.

Room Tip: Get a room high above the banquet rooms away from noisy elevators.
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  • Stayed September 2012, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask FairfieldFamily about DoubleTree by Hilton Hotel Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TreeManager, General Manager at DoubleTree by Hilton Hotel Wilmington, responded to this review
October 11, 2012
Dear Fairfield Family,

Thank you for taking the time to post a review on tripadvisor regarding your recent stay. The team and I appreciate your kind words regarding our service, cleanliness and restaurant food. We all work so hard to make every guest stay an enjoyable. I have already reviewed your comments regarding the carpeting in the hallways with the Executive Housekeeper. She is already addressing this as part of her carpet maintenance schedule. Thanks again and we all hope to welcome you and your family back to the DoubleTree Wilmington!
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Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Fine for quick business stay”
4 of 5 stars Reviewed September 30, 2012 via mobile

Stayed here on business, surprised internet was not free. On the plus side v close to Mall and a few chain restaurants opposite (5 lane road to cross though).

Would stay here on business again as easy to access local business areas.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
 
 
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Additional Information about DoubleTree by Hilton Hotel Wilmington

Address: 4727 Concord Pike, Wilmington, DE 19803
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Bar/Lounge Business Center Fitness Center Free Parking Kids Activities Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 hotels in Wilmington
Price Range: $$
Hotel Class:3.5 star (3.5*)
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