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“Not a good impression” 1 of 5 stars
Review of BEST WESTERN Brandywine Valley Inn

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BEST WESTERN Brandywine Valley Inn
3.5 of 5 Hotel   |   1807 Concord Pike (Route 202), Wilmington, DE 19803-2901   |  
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Ranked #10 of 12 Hotels in Wilmington
Seattle, Washington
Top Contributor
54 reviews 54 reviews
50 hotel reviews
Reviews in 38 cities Reviews in 38 cities
98 helpful votes 98 helpful votes
“Not a good impression”
1 of 5 stars Reviewed October 19, 2012

It's seldom that I would write a bad review, but my impression was the management doesn’t really care about the property. My coworker booked this place for $100/night on Priceline. The staff was very friendly and the morning breakfast was okay…but that’s about it. For a business traveler, the room was a total let down. It was cramped, this internet was slow, the bathroom was extremely small, the room had extension cords scattered about, the carpets were dirty and it just seemed like management did a shoddy job at keeping up the room &property. The worst part: I left the “do not disturb” sign on my door intentionally, but someone came into my room during anyway. All front desk could do was apologize and let management know. I would not recommend this place to anyone, period.

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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131 reviews from our community

Traveler rating
    33
    24
    27
    16
    31
See reviews for
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33
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    3.5 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
White Plains, New York
Top Contributor
56 reviews 56 reviews
9 hotel reviews
Reviews in 32 cities Reviews in 32 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed September 30, 2012

Like Capistrano sparrows, we return annually to places we like. Actually, we find the Best Western Plus Brandywine Valley Inn so convenient, we sometimes return two and three times in a year.

Located just off I95 in the outskirts of Wilmington, DE, it's convenient to Brandywine Valley cultural attractions (think Hagley, Nemours, Winterthur, Longwood Gardens) and to the art museums in Philadelphia, Wilmington, Chadds Ford, and Baltimore. And for us, it's a convenient stop-over for friends at the Delaware beaches, in Maryland, and northern Virginia.

It's often booked weeks and months in advance -- corporate business travelers for Astra-Zeneca, Ashland, and Dupont, and railroad, utility and construction crews find it handy, too -- so don't wait until the last minute to make reservations.

We think the Inn and the no longer associated diner next door used to be a Howard Johnson property, which accounts for the 1950's style motel construction underlying the Best Western Brandywine. The upshot? First floor rooms can be noisy, so book second floor when you can. We particularly like the suites (standard twin bed room with attached "living room" with fold-out couch, bathroom, and desk) when available.

The Best Western Brandywine has been renovated twice since we began staying there, the last time about five years. It's probably not ready for a major renovation: today it's clean, functional, but tired. It needs fresh carpet, paint, ding and dent repairs, and bathroom spruce-up. In short, it's clean, working, but stale.

Unfortunately, the staff is stale, too. No one's nasty or difficult, but from front desk to housekeeping, the staff is just going through the motions. Time for a new manager. And a fresh cup of coffee.

Room Tip: Rooms in the south wing, second floor are quietest.
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  • Stayed August 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Seoul, South Korea
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed July 28, 2012

I was here for a day in 2nd of July... checked in around 1 am... it was smooth & quick... the gentleman at the front desk was welcoming...
I really liked the way the rooms are around the swimming pool... felt like I am in a vacation spot somewhere... anyways checked into the room... it was neat & specious... the toilet was very small... the only problem... the AC in the room was very noisy...
Next morning the breakfast was ok... you know the free breakfasts in US hotels are not always that good anyways... they had few things to munch...
Over all the stay was ok... might come back again...

Room Tip: I think the rooms around the pool are better ones!
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  • Stayed July 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, Maryland
Top Contributor
53 reviews 53 reviews
14 hotel reviews
Reviews in 27 cities Reviews in 27 cities
19 helpful votes 19 helpful votes
3 of 5 stars Reviewed July 8, 2012

Hit by the Baltimore blackout and needing a hotel, this was the closest room available. Staff was very helpful and kind- reassigned another reservation so we could have a room with WiFi so my husband could work those 3 days. Room was very clean, small bathroom with toilet/bathtub squeezed into a very tiny space. Adequate free breakfast, loved the free chilled water bottles. Lots of shopping nearby. Not luxury but not bad either.

  • Stayed July 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed June 24, 2012

I'm not sure if they've recently renovated but our room was exactly what you'd expect in a no frills hotel like a best western. The room was fairly modern, and clean and comfortable. Beds had new sheets, bathroom was small but clean when we arrived and cleaned well everyday we were there. Our phone didn't work and the maintenance guy came within 5 minutes and replaced it.

The free breakfast was your standard hotel fare. Bagels, juice, coffee, cereal, waffles, yoghurt. There were free cookies put out in the lobby at 6pm each night! And coffee, tea and hot Chocolate were available between 6 and 9pm.

Our only two negative comments are that the walls were very thin (as they often are in hotels sadly) and our neighbors were partying still at 2am one night, and when ppl smoked in the courtyard below our second floor room the smoke would rise and pool under the eaves outside our door and the smell got into the room a bit (it was non smoking room).

We stayed 3 nights while touring the many attractions of the BRANDYWINE region. Definitely recommend this hotel for families or couples on a budget. It was good value for money.

  • Stayed June 2012
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Long Island, New York
Top Contributor
92 reviews 92 reviews
36 hotel reviews
Reviews in 51 cities Reviews in 51 cities
91 helpful votes 91 helpful votes
3 of 5 stars Reviewed March 31, 2012

I stayed at this hotel because it was there..I had not planned ahead. The staff was friendly and helpful and treated us to their "Winterthur" rooms at an attractive rate. Staying in these rooms made the experience just a little bit better than the average Best Western Experience.
The rooms were decorated in high style, tho' a bit small. That didn't matter however, as I had the room to myself, and enjoyed the "fancy" experience. Another plus, for the "lost" traveler is that the Hollywood Grill is right next door..A large diner w/ the usual diner food but cheerful decorations..not your average cookie-cutter "casual dinning' American experience. The free breakfast was pretty awful..but the price was right..

Room Tip: Avoid rooms overlooking pool
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  • Stayed November 2011, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bushkill, Pennsylvania, United States
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed December 15, 2011

We had the worst stay ever in this hotel. First, they advertise they are a pet friendly hotel online, but give no direction on their website that you HAVE to call the front desk about your pet. We checked in on Sunday (with our small westie), I was in and out of the room with her for potty breaks multiple times, so I wasn't trying to hide the fact that I had a dog. They advertised they were pet friendly, so I assumed that they were! I left on Wednesday for lunch with my 9 month old son, came back to find that they LOCKED me out of my room with my belongings and dog still in the room because I had a pet. First of all, never in my life was I treated so poorly, almost as if I was a criminal. Second, they advertise that they were PET-FRIENDLY. The manager Nikki told me I had to move rooms because I never told them I had a pet....well...she never asked either. So I had to pack up my entire room at 4pm on Wed with my 9 month old son when we were checking out the very next morning. REALLY???? The dog was already in the room for several nights, and if their cleaning staff was doing their job, then it shouldn't matter what room we were in. Nikki then moved us to room 143, which smelt like smoke, so I called her and told her I wanted another room becasue of the smoke smell and I had a small child. She told me I was being dramatic!! No, not dramatic, just really pissed off that I had to pack up with my baby while my husband was at work (we are relocated which is why we were there) by myself when we were leaving in less than 24 hours. Dramatic would be that they locked me out of the room! And what was the point in all of that. Nikki then moved us to an end unit that was filthy off of the main road, which we heard traffic all night long and got no sleep. I truly hope that she is fired!!!

  • Stayed December 2011, traveled on business
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about BEST WESTERN Brandywine Valley Inn

Address: 1807 Concord Pike (Route 202), Wilmington, DE 19803-2901
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 12 Hotels in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — BEST WESTERN Brandywine Valley Inn 3.5*
Number of rooms: 96
Reservation Options:
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Also Known As:
Best Western Brandywine Valley Hotel Wilmington
Best Western Wilmington
Wilmington Best Western

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