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“Wake Up Macaroni Grill and Focus” 2 of 5 stars
Review of Romano's Macaroni Grill

Romano's Macaroni Grill
4157 Concord Pike, Wilmington, DE 19803
(302) 479-1800
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Ranked #132 of 460 Restaurants in Wilmington
Price range: $21 - $30
Cuisines: Italian
More restaurant details
Restaurant details
Good for: Families with children, Large groups
Dining options: Late Night, Reservations
Wilmington, Delaware
Top Contributor
277 reviews 277 reviews
206 restaurant reviews
Reviews in 83 cities Reviews in 83 cities
108 helpful votes 108 helpful votes
“Wake Up Macaroni Grill and Focus”
2 of 5 stars Reviewed September 9, 2012

My wife and I have been to this restaurant several times in the past 6 weeks. The quality and service varies greatly. Two of the times the service was poor, but one time exceptional. We're at the point where we only pick this restaurant to eat at when there is a good discount coupon; otherwise another nearby restaurant gets our business. This visit, my veal chop was served slightly warm instead of hot. There were no paper towels in the men's room. Several nearby tables stayed uncleaned once the patrons left. Very understaffed and uncaring. Things were so hectic the night we were there that the manager worked part of the time at the oven. The manager is not friendly...basically walked away when we entered the restaurant one of the times. Not much in the line of customer service. This used to be our favorite nearby restaurant, but too much has changed over the years, and there are too many other options.

  • Visited September 2012
    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 3 of 5 stars Food
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51 reviews from our community

Visitor rating
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Rating summary
    Food
    Service
    Value
    Atmosphere
Date | Rating
  • English first
  • Any
English first
Middletown, Delaware
Top Contributor
59 reviews 59 reviews
36 restaurant reviews
Reviews in 27 cities Reviews in 27 cities
21 helpful votes 21 helpful votes
“Disappointing.”
3 of 5 stars Reviewed August 10, 2012 via mobile

Over the years we've eaten here a few times. It is usually enjoyable. This last time it was understaffed. The person who seated us also waited on us and everybody else. Judging by the time it took to order and then receive our food my guess is he was cooking too. Don't think we will be returning.

    • 3 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 3 of 5 stars Service
    • 3 of 5 stars Food
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware
Top Contributor
60 reviews 60 reviews
44 restaurant reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
“Chain Restaurant IS Bad!”
1 of 5 stars Reviewed August 5, 2012

Bad Food made for a bad dinner! Tried to take advantage of a coupon only to get taken advantage of! Ordered the lobster stuffed clams casino which was clams, pancetta garlic breadcrumbs and a red pepper aioli. NO LOBSTER!! They were soooo salty you needed the whole bottle of water to wash them down! The stuffing tasted like bad thanksgiving stuffing. SKIP THEM EVEN IF FREE! I ordered the wilted spinach salad. NOT WILTED!! Sent it back and it came back 1/10th the size and no taste. My wife ordered grilled chicken that had no taste or spice. She ate the pasta. Saved the chicken for the dog! Chef Boyardee has better taste! Once finished I had to wait 15 minutes to pay the check just to escape! Save your money and time and visit your neighborhood Italian spot!!

  • Visited August 2012
    • 1 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 1 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crisfield, Maryland
Top Contributor
63 reviews 63 reviews
28 restaurant reviews
Reviews in 34 cities Reviews in 34 cities
35 helpful votes 35 helpful votes
“Lunch With Friends”
3 of 5 stars Reviewed July 21, 2012

Meals there are better than average and there are many options. The service too is better than average and well trained. I enjoy eating in a restaurant that has; good service, good food and is well taken care of.

  • Visited July 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Atmosphere
    • 4 of 5 stars Service
    • 3 of 5 stars Food
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Delaware
Senior Contributor
24 reviews 24 reviews
16 restaurant reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
“What a disappointment!”
2 of 5 stars Reviewed July 10, 2012

We've always had good times here, but something is dreadfully wrong right now. Seated on a banquette smeared with sticky food (two lackadaisical young people swiped at it with dirty rags; we asked to be moved); waitress in training who took 25 minutes to get our drinks and another 20 to show up with appetizers; the toughest piece of meat I've ever been served, and finally a baathroom with no toilet paper anywhere. We won't come back anytime soon.

  • Visited July 2012
    • 2 of 5 stars Value
    • 3 of 5 stars Atmosphere
    • 2 of 5 stars Service
    • 2 of 5 stars Food
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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