Well I have "stayed" at this hotel three consecutive times and each experience was exponetially worse than the time before. First go around no complains and was actually surprised how well it went. Second trip, get into the room, toilet doest not flush, (also needed to be flushed), tv does not have half the channels the guide says it has, and at one point there was actually no one working at the hotel. Third time, go to check in the girl behind the desk asks for my name and her face drops. Concierge: "Oo yea sorry, we couldnt book your room because we had already booked it. We probably should have called. Sorry. The Days Inn may have a room?" Nah thanks im good, excited to never be back to that hotel or Wilmington in general again. Thanks Inn at Wilmington for blowing my mind with your lack of professionalism!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 25, 2012
Please accept my apologies for the unpleasant experience you encountered during your recent stay at the Inn at Wilmington. We welcome your feedback, as it will certainly help us improve on how we can make each guests stay a positive one. Your reservation was confirmed through Expedia and did not have a phone number available for us to reach you prior to your arrival. We also reached out to Expedia to inform them of our sold out status. Regarding your past visit, we had our maintenance staff immediately address and resolve all concerns regarding your room. We also met with our front desk staff and placed great emphasis on the importance of meeting and exceeding our guest’s needs. We certainly hope you will reconsider and give Wilmington Delaware and the INN at Wilmington a second chance. I would also like to welcome the opportunity to speak with you directly about the incidents that occurred during your stay.
Report response as inappropriate
Thanks and have a great day!
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.