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Inn at Wilmington: Traveler Reviews

2.5 of 5
300 Rocky Run Parkway, Wilmington, DE 19803
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Inn at Wilmington
Ranked #6 of 12 hotels in Wilmington
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63 reviews from our community

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Traveler rating
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Date Rating
Sevenoaks Kent U.K.
1 review
“Helpful friendly staff”
5 of 5 stars Reviewed October 29, 2012

We are 2 visitors from U.K. and stayed here for one night before the arrival of Hurricane Sandy and were amazed at how very friendly and helpful the staff were. Found the room to be a good size, beds very comfortable and whole hotel very clean throughout. Breakfast had plenty of choice, and good value for money. We would be more than happy to stay here again!

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dawntodusk_12 about Inn at Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Inn at Wilmington, responded to this review
November 3, 2012
Thank you so very much for your excellent feedback! I am so happy to hear that you enjoyed your stay with us and found our staff to be both pleasant and accommodating while you were visiting. I will let our entire staff how much you enjoyed their customer service and everything about our hotel. They really love knowing that guests appreciate their great service. Especially since we were all engaged in preparing for Hurricane Sandy, your wonderful comments definitely means a lot to us.
Thanks again and please visit us again when you are in the area. We would love to have you as our guests again! Maybe the next time you visit, the weather will be perfect!
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Hoboken
1 review
“Embarrassing”
1 of 5 stars Reviewed October 23, 2012

Well I have "stayed" at this hotel three consecutive times and each experience was exponetially worse than the time before. First go around no complains and was actually surprised how well it went. Second trip, get into the room, toilet doest not flush, (also needed to be flushed), tv does not have half the channels the guide says it has, and at one point there was actually no one working at the hotel. Third time, go to check in the girl behind the desk asks for my name and her face drops. Concierge: "Oo yea sorry, we couldnt book your room because we had already booked it. We probably should have called. Sorry. The Days Inn may have a room?" Nah thanks im good, excited to never be back to that hotel or Wilmington in general again. Thanks Inn at Wilmington for blowing my mind with your lack of professionalism!

  • Stayed October 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Inn at Wilmington, responded to this review
October 25, 2012
Please accept my apologies for the unpleasant experience you encountered during your recent stay at the Inn at Wilmington. We welcome your feedback, as it will certainly help us improve on how we can make each guests stay a positive one. Your reservation was confirmed through Expedia and did not have a phone number available for us to reach you prior to your arrival. We also reached out to Expedia to inform them of our sold out status. Regarding your past visit, we had our maintenance staff immediately address and resolve all concerns regarding your room. We also met with our front desk staff and placed great emphasis on the importance of meeting and exceeding our guest’s needs. We certainly hope you will reconsider and give Wilmington Delaware and the INN at Wilmington a second chance. I would also like to welcome the opportunity to speak with you directly about the incidents that occurred during your stay.

Thanks and have a great day!
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Anchorage, Alaska
Senior Contributor
26 reviews 26 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“A couple of issues..”
2 of 5 stars Reviewed October 18, 2012

For the most part, the hotel was clean and personnel were friendly. The bathroom sink was cracked, the tub drain stop was pulled out of the drain, and I had to fix the constantly running toilet just as soon as I got into the room. There are lots of other hotels in the area with a better, more accessible location. The "store" had a poor selection of snacks, nail files and panty hose-- that's it! The "deluxe" continental breakfast was the same think most hotels serve. Nothing special.

  • Stayed October 2012, traveled on business
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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CourtyardBrandywine, General Manager at Inn at Wilmington, responded to this review
October 19, 2012
Thank you so much for bringing these matters to our attention. Your compliments of our staff and the cleanliness of guest rooms are very much appreciated as well. Not only do we want to provide our guests with a high level of customer service, we also want to make sure our rooms meet their expectations so that they can relax and enjoy their stay. You have brought some very valid points to our attention. We have restocked out market with additional items so we will an ample variety of snacks for our guests.
We have taken your concerns seriously and have addressed them with our entire staff. Thanks again for conveying your message to us. We truly hope you will visit us again in the future.
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Wilmington, Delaware
1 review
“EXCELLENT”
5 of 5 stars Reviewed October 6, 2012

After driving for 4 hours,and sitting in TRAFFIC for hours when we arrived at the hotel we were Welcomed and greeted by RJ at the front desk.He was great, courteous and friendly . Check in was fast and easy.Since it was late and we were hungry RJ provided us with menus of places that delivered.And who had good food.The room was clean & comfy.The location was great.We will come back to the Inn at Wilmington again.

  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask nippergny about Inn at Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Inn at Wilmington, responded to this review
October 16, 2012
Thank you for your awesome compliment about RJ. After traveling for a long period of time it’s nice to hear that your check- in was smooth and you were greeted with outstanding customer service! I will definitely make sure RJ is aware that you were pleased with the excellent service he provided at check-in. We look forward to accommodating you again in the near future.

Thanks again!
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Bremen, IN
Senior Contributor
36 reviews 36 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
13 helpful votes 13 helpful votes
“Excellent”
5 of 5 stars Reviewed October 5, 2012

This is our third stay. The older gentleman at the front desk is always very courteous. This motel is immaculate and in a great location to restaurants and local attractions. Excellent breakfast selections. We had a king size bed that was so comfortable, I wished I could have brought it home with us because it was even more comfortable than our Sleep By Number bed.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 3 more reviews by aybsfan for Wilmington
Ask aybsfan about Inn at Wilmington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CourtyardBrandywine, General Manager at Inn at Wilmington, responded to this review
October 16, 2012
We are elated to know that you continue to receive excellent customer service from our staff and enjoy our location. Please continue to allow us to accommodate you when traveling in the area. I will make sure our front desk associates are aware of all your great compliments!

Thanks again!
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Additional Information about Inn at Wilmington

Also Known As:
The Inn At Wilmington Hotel
The Inn At Wilmington Hotel Wilmington
Address: 300 Rocky Run Parkway, Wilmington, DE 19803
Phone Number:
Region: United States > Delaware > Wilmington
Amenities:
Business Center Fitness Center Free Parking Kitchenette Wheelchair access
Hotel Style:
#4 Family Hotels in Wilmington
Price Range: $$
Hotel Class:2.5 star (2.5*)
Reservation Options:
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