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“Great Location and Accomodations” 4 of 5 stars
Review of Doubletree Wilmington Downtown

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Doubletree Wilmington Downtown
3.5 of 5 Hotel   |   700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)   |  
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Ranked #6 of 12 Hotels in Wilmington
Macungie, Pennsylvania
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
“Great Location and Accomodations”
4 of 5 stars Reviewed July 14, 2013

Our recent visit to Wilmington to explore Nemours Mansion and Gardens was complimented by our stay at this hotel. We enjoyed the friendly service by Paul the bartender as we relaxed before dinner. Our dinner was tasty and served at a comfortable pace. The breakfast buffet provided abundant choices and the waitstaff was polite and efficient. Our room, typically small for a city, was clean with a plentiful supply of linens. We would happily stay again.

PS We love the chocolate chip cookies!

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 29, 2013
Thank you for writing a review. We are very glad you enjoyed your stay with us. You comments will be shared with our team as they take great pride in providing top notch service.

We hope to see you again when travels bring you to Wilmington.

Sincerely,
Alan FIler
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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360 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (25)
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English first
Winchester, United Kingdom
Top Contributor
105 reviews 105 reviews
35 hotel reviews
Reviews in 46 cities Reviews in 46 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed July 12, 2013

This hotel was a lot better than you'd think from its website. The staff were very helpful, the rooms were clean and convienient and the bar was quite cool for a hotel bar. breakfast was OK and there were plenty of eateries nearby.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 29, 2013
Thank you for takign the time to write a review on Trip Advisor. We are very happy to hear you enjoyed your stay and I will definitely share your comments with our team. Please do not hesiate to contact me at any time, we do hope to see you again soon.

Sincerely,
Alan Filer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Milwaukee, Wisconsin
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 of 5 stars Reviewed July 1, 2013

My husband and I stayed there for a night before heading into Philadelphia. The staff was very pleasant and the gentleman who checked us in also gave us amazing recommendations for food that was inexpensive and extremely delicious, the Essex, for breakfast. The pool was nice, but unfortunately it was only able to be enjoyed for a short period of time because a large group had rented the space out. The hotel was located in the legal district so unfortunately there was not a ton of things to do, but none the less, it was close to the Amtrak station making it convenient for people without cars, like we were. We would definitely stay there again

  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 8, 2013
Thank you for telling us about your stay. I am happy to hear you enjoyed your time with us and the staff was able to provide you with the service you deserve.

Please do not hesitate to contact me at any time. We do hope to see you again for your next stop in Wilmington.

Sincerely,
Alan Filer
General Manager
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new york, United States
1 review
5 of 5 stars Reviewed June 28, 2013

all accomodations and ammenidies were excellent I would highly recommend staying in this chain of hotels anywhere from the minute I arrived to the time of departure all personel were curtious and helpful in every way

  • Stayed June 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 8, 2013
Thank you taking the time to tell us about your stay. We are very glad to hear you enjoyed your time with us and I will definitely share your comments with our team members. They do take pride in making sure our guests receive great customer service.

We hope to see you again the next time you are in Wimlington.

Sincerely,
Alan Filer
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
United States
1 review
4 of 5 stars Reviewed June 24, 2013

The staff was friendly. The hotel was clean. The elevator from the garage wasn't the most convenient or very large. There was a fire during our stay, but the hotel let us in a bit too early, as the lobby was still full of smoke. Nothing was offered to the guests in regard to coupons or discounts for the current or future stay. However, during the incident, they were very professional and had the incident under control.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with DoubleTree by Hilton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 8, 2013
Thank you for taking the time to complete a review on Trip Advisor. We are very glad to hear that overall you enjoyed your stay. We do apologize for the inconvenience to our guests that afternoon, our guests safety is of utmost importance and I was glad to hear that the staff handled it properly.

Please do not hesitate to contact me at any time. We do hope to see you again in the future.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Portland, Oregon
Senior Contributor
26 reviews 26 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
11 helpful votes 11 helpful votes
2 of 5 stars Reviewed June 21, 2013

This is an old, barely updated Doubletree in downtown Wilmington, DE (read....in the bad part of town). I am starting to relate the Doubletree brand to "old dilapidated Hiltons". Parking is a public parking garage under the hotel. Elevators are very old, and a bit scary. Rooms and interior of the hotel have been updated in the last decade, I think. Quality of furnishings is poor. The real nightmare is dealing with the rude and unprofessional front desk and managers. Trouble with room and restaurant staff became a confrontation with the night manager who became belligerent. Overall, not up to Hilton standards in quality or service. Plus, the location is not safe to walk during the day...no less a frightening proposition at night. Recommend a different hotel!

  • Stayed May 2013, traveled on business
    • 3 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 8, 2013
Thank you for taking the time to tell us about your stay. I am very sorry that we did not provide the high qulaity services you deserve. Please know that this is not typical of our hotel and staff and I would like to further address the service issues you encountered. Your satisfaction is important to us.
The hotel has made many renovation upgrades over the past year and will continue to do so through this year and next.
Please do not hesitate to contact me at any time time. I look forward to speaking with you.

Thank you again for you feedback and we hope you will give us another opportunity in the future.

Sincerely,
Alan Filer
General Manager
alan.filer@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delray Beach, Florida, United States
Contributor
12 reviews 12 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed June 21, 2013

Very clean and friendly. Just the pool was cooled otherwise if you are planning a trip stay here. Close to court house, right in the downtown area walking distance to riverfront. great sub shop across the street. You can visit the Dupont Hotel and his house.

  • Stayed June 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AFiler, General Manager at Doubletree Wilmington Downtown, responded to this review, July 8, 2013
Daniel,

Thank you for writing a review on Trip Advisor. We are very glad to hear you enjoyed your stay. Your are definitely correct about the sub shop, very good, and we recommend when ever we can. As well as many other wonderful restaurants with in walking distance to the hotel. We hope to see you again soon.

Sincerely,
Alan Filer
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Doubletree Wilmington Downtown

Address: 700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#4 Romantic Hotel in Wilmington
#4 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Wilmington Downtown 3.5*
Number of rooms: 219
Reservation Options:
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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