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“Quite Comfortable and Clean” 4 of 5 stars
Review of Doubletree Wilmington Downtown

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Doubletree Wilmington Downtown
3.5 of 5 Hotel   |   700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)   |  
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Ranked #5 of 12 hotels in Wilmington
Damascus, MD
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Quite Comfortable and Clean”
4 of 5 stars Reviewed January 3, 2013

This isn't the top tier of Hiltons, but it was very clean and comfortable. The heater didn't work in my room (they have been upgrading and hadn't got to that one yet). When the friendly and kind maintenance guy arrived, he looked at it for just a minute and then said he'd get me another room rather than have to wait for repairs. He called the desk, they gave him a room number on the same floor and I was in the new room within one minute. He also took care of getting me new key cards, saving me a trip back to the front desk. For my tiny bit of trouble, the hotel automatically comped my parking - very nice gesture.

In both rooms, the furniture and carpet were immaculate (had to lean down to get something that rolled under the nightstand, and noticed no dirt or dustbunnies!) The bathroom fixtures appear to be new and tub, sink and toilet were clean and white, with no stains. Not a speck of dust anywhere in the room.

My only dissatisfaction was that the new room (815) was near the elevator and I could feel the faint rumble every minute or so all night (new year's eve). Not loud, but if you are a light sleeper, you might want to avoid rooms on any floor with numbers in the mid-teens.

Front desk staff was kind and helpful; directing me to a great sandwich place and managing to find a cab that would take me just the few blocks to the event I was attending, but didn't want to walk to in the dark.

I would certainly stay here again.

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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English first
Spotsylvania, Virginia, United States
Senior Contributor
25 reviews 25 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
2 of 5 stars Reviewed December 22, 2012

I booked through priceline, so they gave me the worst floor with the worst view. The rooms were nice and clean and the location was nice but it was just lacking. I did not like the ambiance. The front desk staff were ok but a bit robotic, the room service lady who also worked in the restaurant was not welcoming. The food was horrible, served cold and was not made to my specifications. The young man in housekeeping went out of his way to help me, so I appreciate his excellent service and attitude and the bartender made kick butt drinks. Also the walls were paper thin, on could here everything going on in the bathroom as if they were in my room, also there was banging the whole time I was there, so I did not get any sleep. I would not stay here again unless I got the room for a steal.

Room Tip: Upper floor
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Independence, Oregon
Top Contributor
54 reviews 54 reviews
23 hotel reviews
Reviews in 32 cities Reviews in 32 cities
24 helpful votes 24 helpful votes
4 of 5 stars Reviewed December 20, 2012

I've stayed at this Doubletree before but in a room on a higher floor. This room was by the pool and there wass a mechanical noise all the time. Sort of like a white noise. I put up with it but other may not like it. Ask for a room on a higher floor. I also like this hotel because of the bar. nice place to sit and have dinner. All in all very comfortable and plesant stay. Hotel staff is great. I got in Sunday after noon and asked if there were any liquor stors in the area. They offered to drive me to one.

Room Tip: Stay off the first floor and away from the pool area
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
St. Augu
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed December 7, 2012

This hotel is not in the best area. While they are making an effort to update the hotel, the guest elevators were not operational at times throughout the trip. They did make a service (1) elevator available.

Before making reservation, called the hotel to ensure shuttle service to St. Frances Hospital. Hotel staff confirmed. Upon arrival the front desk agent suggested I take the public transit bus as their shuttle was booked solid by a corporate client. After a long conversation, we were able to work out shuttle service. Shuttle service is un-reliable.

It is obvious they are trying to improve the fixtures, carpet, paint, etc. Hopefully the service will get its own makeover.

Room Tip: Room 821 was very quiet. Spacious. Updated.
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  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newport, Rhode Island
Top Contributor
67 reviews 67 reviews
18 hotel reviews
Reviews in 30 cities Reviews in 30 cities
40 helpful votes 40 helpful votes
5 of 5 stars Reviewed December 2, 2012

My husband and I stayed there for 2 nights to attend my brother's wedding. Maybe the hotel has undergone some upgrades because I found the lobby to be pleasantly decorated for the holidays and up-to-date and clean. The best part of our experience was the helpful front desk staff and particularly James. He helped us with 3 separate requests and always had a smile. The maid service left extra towels at our request and prepared our room during the hour we were out before getting ready for the wedding. I really think others need to be careful when reading negative reviews. People don't realize that even a 3-star review is basically a negative review. Was the Doubletree in Wilmington similar to a Ritz Carlton or some classic fancy Parisian hotel? Of course not, but it was everything I expected for the location and price.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
106 reviews 106 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed November 25, 2012 via mobile

It's just ok! It didn't give me that Hilton flair I'm used to. We requested ahead of time that we wanted a top floor. We were put in the 4th floor of 9. When we went to the room the fridge was completely out of the cuoboard. When we went to move it in ... There was water all over the floor. Needless to say we had to change rooms. We ended up on the 7th floor and the desk clerk was nice enough to warn us they only had rooms by the elevator. The pool area is under constitution but you can still swim. There was oatmeal cookies... Where's the chocolate chip!?!

Was it a horrible stay ... No ... I just expect more from a Hilton property.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkton, MD
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

Holy cow! What a mixed up review this is going to be. Loved the location, right across the street from the Grand concert hall. Loved the bedding and how clean our room and bath was. Our dinner was delicious. And, the front desk staff was cordial, although inept.. But, I didn't love the fact that someone else had a keycard and used it to get into our room not 10 minutes after we checked in!!!! Very scary!!!! The desk clerk called us up immediately afterwards trying to make it up to us with a free breakfast voucher, which we certainly appreciated the effort, (but we had already PAID for breakfast during the reservation process !!!!! and the charge was not removed). We were also at the front desk when another party came up to say that when they got to their room, someone else was already in it! .Didn't love the fact that after the concert, our own keycard wouldn't open our room door, and we had to trek back down to the desk to have him key it back in! Didn't love that we waited over an hour to get dinner, when there were only three other parties in the dining room. Didn't love the fact that although we were told parking would be free, it cost us $10 even after validation. One more thing, and this just emphasizes not to make reservations over the Internet. I made the reservation on the website never noticing the AAA discount offer, it wasn't at all obvious. So, when I realized it, I used the customer service link in the confirmation email, and asked if they could please modify the reservation to give me the AAA discount. Their answer was that they couldn't, that I should cancel the one I had made and make another one. Before I did, though, I went back on the hotel site, put in my info claiming the discount, only to find out that now, just 20 minutes after my first reservation was made, that although the room charge was $20 lower, the special breakfast deal was more expensive. Yikes!!!!! I just left my original reservation alone, figuring that I would take it up with the front desk clerk. But when we got there, and they were so inept, I never brought it up. All in all, I would probably stay there again, but, would certainly be on the lookout for all of these mistakes.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Doubletree Wilmington Downtown

Address: 700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#1 Best Value Hotel in Wilmington
#5 Romantic Hotel in Wilmington
#5 Business Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Wilmington Downtown 3.5*
Reservation Options:
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Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

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