We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Work in Progress...” 3 of 5 stars
Review of Doubletree Wilmington Downtown

Save Saved
You added Doubletree Wilmington Downtown to your Saves list
Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Doubletree Wilmington Downtown
3.5 of 5 Hotel   |   700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)   |  
  |  
Hotel deals
  |  
Hotel website
  |  
Hotel amenities
Special Deal
Save $25 on Food & Drinks
Ranked #6 of 12 hotels in Wilmington
St. Augu
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
“Work in Progress...”
3 of 5 stars Reviewed December 7, 2012

This hotel is not in the best area. While they are making an effort to update the hotel, the guest elevators were not operational at times throughout the trip. They did make a service (1) elevator available.

Before making reservation, called the hotel to ensure shuttle service to St. Frances Hospital. Hotel staff confirmed. Upon arrival the front desk agent suggested I take the public transit bus as their shuttle was booked solid by a corporate client. After a long conversation, we were able to work out shuttle service. Shuttle service is un-reliable.

It is obvious they are trying to improve the fixtures, carpet, paint, etc. Hopefully the service will get its own makeover.

Room Tip: Room 821 was very quiet. Spacious. Updated.
See more room tips
  • Stayed December 2012, traveled on business
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

333 people have reviewed this hotel

Traveler rating
    92
    129
    69
    32
    11
See reviews for
65
64
32
141
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • English first
  • Russian first
  • Spanish first
  • Any
English first
Newport, Rhode Island
Top Contributor
68 reviews 68 reviews
18 hotel reviews
Reviews in 31 cities Reviews in 31 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 2, 2012

My husband and I stayed there for 2 nights to attend my brother's wedding. Maybe the hotel has undergone some upgrades because I found the lobby to be pleasantly decorated for the holidays and up-to-date and clean. The best part of our experience was the helpful front desk staff and particularly James. He helped us with 3 separate requests and always had a smile. The maid service left extra towels at our request and prepared our room during the hour we were out before getting ready for the wedding. I really think others need to be careful when reading negative reviews. People don't realize that even a 3-star review is basically a negative review. Was the Doubletree in Wilmington similar to a Ritz Carlton or some classic fancy Parisian hotel? Of course not, but it was everything I expected for the location and price.

  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
Top Contributor
108 reviews 108 reviews
13 hotel reviews
Reviews in 26 cities Reviews in 26 cities
35 helpful votes 35 helpful votes
3 of 5 stars Reviewed November 25, 2012 via mobile

It's just ok! It didn't give me that Hilton flair I'm used to. We requested ahead of time that we wanted a top floor. We were put in the 4th floor of 9. When we went to the room the fridge was completely out of the cuoboard. When we went to move it in ... There was water all over the floor. Needless to say we had to change rooms. We ended up on the 7th floor and the desk clerk was nice enough to warn us they only had rooms by the elevator. The pool area is under constitution but you can still swim. There was oatmeal cookies... Where's the chocolate chip!?!

Was it a horrible stay ... No ... I just expect more from a Hilton property.

  • Stayed November 2012
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Parkton, MD
Contributor
12 reviews 12 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 5, 2012

Holy cow! What a mixed up review this is going to be. Loved the location, right across the street from the Grand concert hall. Loved the bedding and how clean our room and bath was. Our dinner was delicious. And, the front desk staff was cordial, although inept.. But, I didn't love the fact that someone else had a keycard and used it to get into our room not 10 minutes after we checked in!!!! Very scary!!!! The desk clerk called us up immediately afterwards trying to make it up to us with a free breakfast voucher, which we certainly appreciated the effort, (but we had already PAID for breakfast during the reservation process !!!!! and the charge was not removed). We were also at the front desk when another party came up to say that when they got to their room, someone else was already in it! .Didn't love the fact that after the concert, our own keycard wouldn't open our room door, and we had to trek back down to the desk to have him key it back in! Didn't love that we waited over an hour to get dinner, when there were only three other parties in the dining room. Didn't love the fact that although we were told parking would be free, it cost us $10 even after validation. One more thing, and this just emphasizes not to make reservations over the Internet. I made the reservation on the website never noticing the AAA discount offer, it wasn't at all obvious. So, when I realized it, I used the customer service link in the confirmation email, and asked if they could please modify the reservation to give me the AAA discount. Their answer was that they couldn't, that I should cancel the one I had made and make another one. Before I did, though, I went back on the hotel site, put in my info claiming the discount, only to find out that now, just 20 minutes after my first reservation was made, that although the room charge was $20 lower, the special breakfast deal was more expensive. Yikes!!!!! I just left my original reservation alone, figuring that I would take it up with the front desk clerk. But when we got there, and they were so inept, I never brought it up. All in all, I would probably stay there again, but, would certainly be on the lookout for all of these mistakes.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, Delaware, United States
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed October 28, 2012

We were at a dinner there and didn't realize that we had lost a shoe (don't ask) until we got home. We called the Hotel several times and they could not have been more helpful! And they found the shoe, too.

Stayed October 2012, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta, Georgia
1 review
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed October 2, 2012

I recently spent a night at this hotel and it was a miserable experience from check-in to check-out. After refusing to accept the credit card we used to book the room, we were turned away. I was there for a high school reunion so, thankfully, a friend offered to pay for the room. I really wish she hadn't because the room was a nightmare. There were tiny black specks on both beds that looked like dead bugs, there was no free wifi and the temperature of the room was about 60 degrees F with no way of adjusting it. After one sleepless night, we left. Our parking wasn't validated even though there are signs everywhere stating they will validate parking for "all overnight guests". Fine, I was willing to pay the ten bucks just so I didn't have to spend another minute in that place. Imagine my surprise when the parking garage attendant told me he didn't accept cash. We weren't allowed to leave the parking deck until we signed a statement agreeing to pay them $10 when they bill us next week.

I will never stay at another Doubletree/Hilton hotel ever again.

Room Tip: Save yourself the headache and book elsewhere
See more room tips
  • Stayed September 2012, traveled with friends
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Middletown, New York
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 16 cities Reviews in 16 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 1, 2012

We had our rooms paid for by a company that hired us for an event. I've always had pleasant stays every time I've stayed at one through a company or on my own. I love their chocolate chip cookies. Hotel rooms came with a small refrigerator which is always needed and the one we had you can tell was clean as soon as you open it. The only issue I noticed was the toilet bottom was a little dirty and the inside of the toilet could have been cleaned a little better. I know it's technically like a public toilet but a hotel is supposed to make you feel like you are home away from home. Other than that the rest of the bathroom and hotel room were clean. Oh we paid $10 for parking in the hotel parking lot just so you are aware of another fee you have to pay for. Plan ahead of bringing outside food before you park if you plan to come back to your hotel after 11pm because the only place you can order from & get delivered is Domino's pizza.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Doubletree Wilmington Downtown? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Doubletree Wilmington Downtown

Address: 700 N. King Street, Wilmington, DE 19801 (Formerly Spencer Hotel)
Phone Number:
Location: United States > Delaware > Wilmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Wilmington
#5 Romantic Hotel in Wilmington
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Doubletree Wilmington Downtown 3.5*
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity, Expedia, Booking.com, Priceline, Tingo, Hilton Hotels, getaroom.com, Hotels.com, Despegar.com, BookingOdigeoWL and Venere so you can book your Doubletree Wilmington Downtown reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Doubletree Wilmington Downtown Hotel Wilmington

Owners: What's your side of the story?

If you own or manage Doubletree Wilmington Downtown, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.