Holy cow! What a mixed up review this is going to be. Loved the location, right across the street from the Grand concert hall. Loved the bedding and how clean our room and bath was. Our dinner was delicious. And, the front desk staff was cordial, although inept.. But, I didn't love the fact that someone else had a keycard and used it to get into our room not 10 minutes after we checked in!!!! Very scary!!!! The desk clerk called us up immediately afterwards trying to make it up to us with a free breakfast voucher, which we certainly appreciated the effort, (but we had already PAID for breakfast during the reservation process !!!!! and the charge was not removed). We were also at the front desk when another party came up to say that when they got to their room, someone else was already in it! .Didn't love the fact that after the concert, our own keycard wouldn't open our room door, and we had to trek back down to the desk to have him key it back in! Didn't love that we waited over an hour to get dinner, when there were only three other parties in the dining room. Didn't love the fact that although we were told parking would be free, it cost us $10 even after validation. One more thing, and this just emphasizes not to make reservations over the Internet. I made the reservation on the website never noticing the AAA discount offer, it wasn't at all obvious. So, when I realized it, I used the customer service link in the confirmation email, and asked if they could please modify the reservation to give me the AAA discount. Their answer was that they couldn't, that I should cancel the one I had made and make another one. Before I did, though, I went back on the hotel site, put in my info claiming the discount, only to find out that now, just 20 minutes after my first reservation was made, that although the room charge was $20 lower, the special breakfast deal was more expensive. Yikes!!!!! I just left my original reservation alone, figuring that I would take it up with the front desk clerk. But when we got there, and they were so inept, I never brought it up. All in all, I would probably stay there again, but, would certainly be on the lookout for all of these mistakes.
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- Also Known As:
- Doubletree Wilmington Downtown Hotel Wilmington