Where to begin? We went to meet friends we hadn't seen in a year. We had a 7 p.m. reservation but were kept waiting in the bar (which has no real waiting area) for twenty minutes. Fine. We were given menus that included specials but when we tried to order the "Dinner Plat" we were told they were out of it--at 7 p.m. on Saturday night. Fine. I ordered a steak medium rare because I needed something gluten-free. After a fairly long wait, they brought my steak. It was just past medium rare. Believe me, if I had it to do over again I'd have just eaten the damn thing, but I made the mistake of sending it back. After an interminable wait, I get a steak that is completely raw on the inside. I wait for my waiter so I can ask him to send this back, too, but he never shows up. Finally, I go talk to the hostess, who is very nice and says they'll see what they can do. Meanwhile, all my dinner companions have finished eating and I am having an attack of low blood sugar thanks to not having eaten a thing (they have very few real appetizers and no complimentary rolls, etc.). Now a guy comes to our table and says to me, "I'm confused." He's the owner. I tell him look, my first steak was overcooked. My second steak was undercooked. This is not confusing. Instead of trying to fix the problem, he gets into a big argument with me--at one point I honestly thought my husband was going to punch him--and finally I say, look, just forget it, I don't want any food and I'm never eating here again. He says he doesn't care. Now, in fairness, I finally ordered a nice risotto because I thought maybe they could get that to me quickly---wrong!--and the owner comped our entire check, but this was all a very unpleasant, insane experience that did not need to happen. It was a harmonic convergence of extremely poor service, a bait-and-switch specials menu, overcrowding, and the owner being a total jerk with the people skills of Gengis Khan.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.