My husband and I attend the weekend long Blues festival in Wilmington, which is usually held the first weekend in August. After staying at a chain hotel (with the hookers in the parking lot) for the first 4 years, we decided to splurge a little and stay at The DuPont. Last year everything was perfect- the comfortable rooms, the valet parking service, the room service, the breakfast buffet ( which was a bit pricy, but what the hell). But when we ordered the romance bath the staff forgot to bring it to the room. When we got home from having dinner, it was not set up and they gave some excuse that they couldn't get the chocolate covered strawberries. They had hours to come up with what they needed from the time we placed the order to the expected scheduled time for set up. This year we had another incident. We had called the valet for our car. They said that it would be there right away, so we left our air conditioned room only to stand outside in 98 degree weather for about a half hour. Finally, when our car arrived, the driver had a passenger who jumped out of the car with take out food bags in his hand. We complained to the head valet and front desk that it looked like they were using our car to run errands. The only response that e got was that it would be reported to management and tgey said that they were sorry. We were annoyed that something like this would happen.