I read the Tripadvisor reviews before I booked here for 2 nights, so I knew I was taking a chance with the mixed experiences of other guests.
The positives: Location is perfect, just a couple of minutes' walk to the beach. The room and common areas met my minimum standards for cleanliness; just barely.
The negatives: A little attention to detail would go a long way to bring this hotel from mediocre to excellent. Things like removing the picture frame from the room with a long jagged crack across the glass, towels that may have been washed but were still stained; the sheets that seemed clean but also a couple of decades old; carpet that appeared damp and stained and the many signs around the hotel that would have taken so little effort to look more professional.
The main negative point is the poor customer service. When I entered the reception area to check in, a man came in behind me. We each assumed the other was hotel staff, as no one else was present. We waited a few minutes and then rang a bell on the desk as a sign instructed. No one appeared. A few minutes later, I used the phone on the desk to call as the sign instructed; it rang on and on. Finally, a door opened; a man appeared in a towel and said (grumpily) 'I'm in the shower, I'll be out in 5 minutes' and closed the door. That set the tone for the hotel's customer service.
I didn't realize from the reviews that there is VERY limited on-site parking, which if you are lucky enough to get it you may be blocked in by someone else or the one blocking them. I was told I could park behind another car for the first night but that I would likely be called at 7 or 8 am when they were leaving to move the car; I was charged an extra $5 for the privilege.You pay a $35 deposit to get a parking permit and are told to go out and find a non-metered space. The closest space I could find for the second night was almost a 10 minute walk away from the hotel, not at all convenient. I then didn't want to drive around as it was such a hassle to find another space so left the car there until I checked out.
The bottom line: If you can find another place to stay in the area for close to the same price, take it. If you choose this one, enjoy the location and keep your expectations low for customer service.
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- Also Known As:
- Summer Place Rehoboth Beach
- Hotel Summer Place