I'll start right off by saying this is a GREAT place to stay, in fact if 4.5 stars was possible, I'd do that. My purpose isn't to blindly just say what was great though but also point out some shortcomings so visitors can make an informed choice.
Pros: great location- literally one block away from the beach and near the main strip of touristy stores on Rehoboth ave. Near great eating places. Lots of complimentary service: warm cookies at night, wine and cheese in the afternoon, great breakfast in the morning, shuttle to/from the beach. Service was personable. Rooms were decent, clean and comfortable. The fridge and microwave are perfect for a family!
As a parent with young kids (1 and 3 years old) I have to RAVE about the suite setups. I've stayed at 5 star resorts that didn't have the rooms set up so well! The extra suite room (living room) is opposite from the room frontdoor with a sliding door separating the two rooms. So we put our 1 year old in there with his crib and the rest of us could go in and out and use the bathroom without disturbing him! Other, fancier hotels have the extra room as a foyer area and the bedroom in the back so you have to walk through the extra room to get to the bedroom or bathroom, thus waking up whoever is in there. I couldn't have asked for a more perfect setup!
Now on to the not-so-good (Cons): The biggest complaint was that our air conditioning unit was very loud, not quite as loud as the noise inside an airplane but close. When it turned on and off it would occasionally wake both us and our kids up, to the point where we turned it off because it interrupted our sleep. I'm not sure if it was just our room or all the rooms are like that. In all fairness, because we were staying just two night and the temperature at night wasn't so bad as to need the air-con we didn't mention it to the management, perhaps it was just a fluke. But in the interest of an accurate review, I'll mention it. Also I have to say that some of the perks that are mentioned on the website and brochures, aren't mentioned in the check in booklet (free towels, shuttle service to beach, free beach chairs) nor at check in, so some research ahead of time is needed to take full advantage- I'd recommend to the management to update the guest information books in the room to mention all these perks for people who have bad memories or didn't read the brochures completely. Like I said in the 'pros' sections the rooms are clean and comfortable but certainly not at the level of a 5 star hotel, the decor is a bit dated as is the furniture- but this is not so much a negative as just something to know when deciding on where to stay depending on your preferences. The mattress is firm and not a luxurious pillow top, the linens are adaquate and nothing fancy. This certainly has the feel of a very personal mom-and-pop place so the upside is very friendly personal service, but the downside is that when things are busy the front desk (at most manned by 2 people but more often 1 person) can be under-staffed.
In conclusion I'd highly recommend this place, loved staying here and would come back. The suite setup is perfect for families and there are plenty of freebies and its a great location. At the same time this is definitely an "Inn" (maybe more accurately a really, really nice motel) and not a 5 star hotel, so as long as you are not expecting 300 thread count linens, stylish furnishings and a front desk with 5 people answering phones- you're in for a real treat. I'd be curious what the management will say about the air-con noise (they do answer these posts very often), if you are going in the peak of summer and are a really light sleeper you may want to inquire about it. Also research all the perks because some of them seem a bit hidden and not advertised as clearly as they should,
- Official Description (provided by the hotel):
- A top rated hotel in Rehoboth for ten years, the staff at The Avenue continues to deliver the best hotel experience in Rehoboth Beach. With our newly renovated lobby, breakfast room, fitness room, business center, and spa in addition to our brand new lounge, no other hotel in Rehoboth offers as much at such a great value. Stay at The Avenue and see why our guests come back again and again making the hotel their own beach house. ... more less
- Also Known As:
- Avenue Inn And Spa
- Avenue Hotel Rehoboth Beach
- Avenue Rehoboth Beach