Avenue Inn was a very good choice for our recent stay in Rehoboth. The rooms and amenities were well kept and clean. We stayed for 3 nights and had a room change during the stay which was painless. We left our belongings in the front of the room and went for breakfast and the staff moved everything for us and had us in our new spot by noon.
Overall, we were very satisfied with our stay. The only areas of improvement we could see while being there was for the front desk to have 2 people during checkout and breakfast voucher times. The front desk was very busy with checkouts, breakfast vouchers, multiple calls at the same time, etc. The front desk person did the best they could, but from a customer service perspective, I think the hotel could provide better customer service if they have someone to focus on phone calls as well as face to face customers during that time frame.
The second and last issue we faced during our stay was the use of electronic cigarettes at the hotel. When we checked in we asked about these and were advised they were not allowed. During our stay we found that others were using this product in the hotel. We then questioned again about this, and were advised they would check on this and get back to us, but we never did hear back to get a definitive answer yes or no. Thinking this issue could be addressed on the website so it is addressed and presented with exact guidelines as regular cigarette smoking is.
We will definitely be back when we visit again. We were still 100% satisfied even though we thought of some possibilities for improvement over an already happy experience :) :) :) :)
- Official Description (provided by the hotel):
- A top rated hotel in Rehoboth for ten years, the staff at The Avenue continues to deliver the best hotel experience in Rehoboth Beach. With our newly renovated lobby, breakfast room, fitness room, business center, and spa in addition to our brand new lounge, no other hotel in Rehoboth offers as much at such a great value. Stay at The Avenue and see why our guests come back again and again making the hotel their own beach house. ... more less
- Also Known As:
- Avenue Inn And Spa
- Avenue Hotel Rehoboth Beach
- Avenue Rehoboth Beach