We stayed here in the off-season for a winter weekend, getaway during a several-day power outage at our home. Our one-bedroom suite was recently updated, spacious and had a good ocean view with large balcony. The bedding was crisp, and pillows were abundant. The bathroom was very clean and had nice toiletries. Good heat/temperature control. The sitting room had a pull-out sofa bed. The room exceeded our expectations, and truly had a superior feel.
The main reason that I am moved to take the time to write a review is the above-and-beyond service and work ethic of, Alexandra, the head of housekeeping.
Once we heard our power was coming back on, we rushed and packed up and check out a day early. In our haste, and only after we were home and hours away, my daughter discovered that she couldn't find her stuffed animal, bunny. This bunny has been with us for 11 years, and has traveled through 10 countries. The next day we called the Atlantic Sands and spoke with Alexandra. She promised she would look everywhere and call me back. She promptly did. No bunny. Days went by and we had scoured our house, car, and everywhere we could think. No bunny. After many tears and prayers, we received a call at the end of the week from Alexandra - she found the bunny! Whether she searched in bins, interrogated her staff, or sorted through the laundry personally - I do not know how she did it - but she did it. She found the bunny that made a grown woman (me) cry (blaming myself). She not only found the bunny, but she packaged him up in the most delightful box, with a clear cover (so he could see out), and a sweet note, saying "happy to be back❤️❤️".
If this isn't service, I don't know what is. If this isn't renewed faith in the kindness of strangers and confirmed hope that we are all here to help eachother - I don't know what is.
Here I booked this hotel for the deep discount rate, expecting pure mediocracy. And, what did we get -- first-class service, personal attention like we've never received before! And, I've stayed at The Pennisula Hotels, the Beverly Hills Hotel, several Four Seasons Hotels all over the world, and numerous other 5-star, >$1,000/night hotels. But this: this boardwalk, beach town, understated hotel -- gave me (and our daughter) the experience of a lifetime. Our daughter learned a priceless lesson -- the kindness of helping others simply for the sake of helping them -- thanks to Alexandra. Alexandra (like many other employees) could have looked once, and having not found it, dropped the issue and moved on with her day, work, and life. But she made this her mission! And she succeeded! And, in that success, she made a little girl so happy!! Priceless!! Thank you endlessly, Alexandra!!
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- Also Known As:
- Atlantic Sands Hotel And Conference Center
- Atlantic Sands Rehoboth Beach