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“Exceptional service like we could never have imagined!!” 5 of 5 stars
Review of Atlantic Sands Hotel & Conference Center

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Atlantic Sands Hotel & Conference Center
3.5 of 5 Hotel   |   101 North Boardwalk, Rehoboth Beach, DE 19971   |  
Ranked #18 of 28 Hotels in Rehoboth Beach
Cambridge, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Exceptional service like we could never have imagined!!”
5 of 5 stars Reviewed February 19, 2014 via mobile

We stayed here in the off-season for a winter weekend, getaway during a several-day power outage at our home. Our one-bedroom suite was recently updated, spacious and had a good ocean view with large balcony. The bedding was crisp, and pillows were abundant. The bathroom was very clean and had nice toiletries. Good heat/temperature control. The sitting room had a pull-out sofa bed. The room exceeded our expectations, and truly had a superior feel.

The main reason that I am moved to take the time to write a review is the above-and-beyond service and work ethic of, Alexandra, the head of housekeeping.
Once we heard our power was coming back on, we rushed and packed up and check out a day early. In our haste, and only after we were home and hours away, my daughter discovered that she couldn't find her stuffed animal, bunny. This bunny has been with us for 11 years, and has traveled through 10 countries. The next day we called the Atlantic Sands and spoke with Alexandra. She promised she would look everywhere and call me back. She promptly did. No bunny. Days went by and we had scoured our house, car, and everywhere we could think. No bunny. After many tears and prayers, we received a call at the end of the week from Alexandra - she found the bunny! Whether she searched in bins, interrogated her staff, or sorted through the laundry personally - I do not know how she did it - but she did it. She found the bunny that made a grown woman (me) cry (blaming myself). She not only found the bunny, but she packaged him up in the most delightful box, with a clear cover (so he could see out), and a sweet note, saying "happy to be back❤️❤️".
If this isn't service, I don't know what is. If this isn't renewed faith in the kindness of strangers and confirmed hope that we are all here to help eachother - I don't know what is.
Here I booked this hotel for the deep discount rate, expecting pure mediocracy. And, what did we get -- first-class service, personal attention like we've never received before! And, I've stayed at The Pennisula Hotels, the Beverly Hills Hotel, several Four Seasons Hotels all over the world, and numerous other 5-star, >$1,000/night hotels. But this: this boardwalk, beach town, understated hotel -- gave me (and our daughter) the experience of a lifetime. Our daughter learned a priceless lesson -- the kindness of helping others simply for the sake of helping them -- thanks to Alexandra. Alexandra (like many other employees) could have looked once, and having not found it, dropped the issue and moved on with her day, work, and life. But she made this her mission! And she succeeded! And, in that success, she made a little girl so happy!! Priceless!! Thank you endlessly, Alexandra!!

Stayed February 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 21, 2014
We’re so happy that Alexandra was able to reunite your daughter and family with that very special pink and blue bunny! We understand that traveling can be stressful and particularly when your stay was prompted by power outages at your primary residence. Our goal has always been to provide a clean, comfortable and pleasant stay for our valued guests. Helping to make sure ALL of you, including bunny, left our hotel in great shape is something with which we’re happy to assist. We hope all of you will visit us again under very pleasant circumstances.
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379 reviews from our community

Traveler rating
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134
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    3 of 5 stars
  • Rooms
    3 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    3 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (107)
Date | Rating
  • English first
  • Any
English first
New Castle, Delaware
1 review
5 of 5 stars Reviewed February 18, 2014

I spent this past weekend attending a conference at the Atlantic Sands Hotel. The hotel and all of the staff were top-notch!! The staff at the front desk were friendly and very helpful and the hotel staff that coordinated the meeting rooms were really great. Most surprising was the excellent food! this is not something thgat typically gets rave reviews -- especially off-season -- but every meal the hotel provided was fresh and amazing!

Well done and 2 thumbs up to the entire staff!!

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 25, 2014
Pleasantly surprising guests, especially at conferences, with fresh, well-prepared and tasty food is something we enjoy! No rubber chicken is served here! In all seriousness though, your comments about the food and service you enjoyed is much appreciated! Every member of our staff, whether in sales, banquets, housekeeping or at the front desk, works hard to make sure you feel welcome and pampered during your stay.
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Lewes, Delaware
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed February 18, 2014

The room we had was a beautiful suite with 2 queen beds and a partial view of the ocean in the sitting area. The beds were very comfortable and clean. I would highly recommend staying here. The staff was very friendly and helpful and the food was absolutely delicious.

Room Tip: In previous years we have had a king size bed but this year we chose two queens with a balcony and a...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 21, 2014
Your comments are most appreciated! Thank you for noting that you enjoyed the food our chef prepares with fresh ingredients and great care. Our new beds were designed for your comfort and our housekeeping staff works hard to create a clean environment throughout the hotel. We are happy to know that you enjoyed one of our suites during this stay and that you found our staff to be both helpful and friendly.
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Mount Holly, New Jersey
1 review
5 of 5 stars Reviewed February 18, 2014

The Atlantic Sands has well equipped rooms with responsive guest services if any issues should arise. They maintain clean rooms and conference facilities with their friendly and helpful staff. It's always a great experience whenever we stay there.

  • Stayed February 2014, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 22, 2014
It's always great for us to hear that a guest has enjoyed our property and appreciated our staff members, whether while here for a conference, event or an overnight stay. Thank you.
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Philadelphia, Pennsylvania
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed February 17, 2014

We just stayed for a conference over valentines day weekend.This hotel has so much to offer for me. The staff Jen and both Donna's treat you like family and make you feel at home. I love this location on the beach as it is so convenient for walking around rehoboth. The rooms are very comfortable and the beds are fantastic. This is my fourth stay at this hotel and I have stayed in different rooms each time. They are in middle of making a great thing better, this summer they will have a new salt water pool with new decking and more exterior and interior renovations. Awesome, can't wait to go back!

Room Tip: Love the ocean front views
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 21, 2014
We are so happy to hear that you enjoyed our new beds during your Valentine weekend stay! Receiving positive feedback, especially from guests like you who have visited us often, and knowing you see and appreciate the things we’re doing to make the Atlantic Sands even more enjoyable year after year is great! We’re also very pleased to know you “feel like family” when you stay with us because our hospitality is warm and real. We appreciate you and your kind remarks, and hope to welcome you again and again!
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Horsham, Pennsylvania
1 review
4 of 5 stars Reviewed February 17, 2014

I stay at the Atlantic Sands Hotel every year in February for an annual fellowship round-up. I look forward to staying here every year because the hotel does a great job of accommodating everyone and the staff is always very pleasant. My room is always clean and there are plenty of amenities. There is plenty to do in the area too, even in February. The Tanger Outlets are just down the road, and the beach, boardwalk, and local shops are in short walking distance. Great restaurants too. I definitely recommend this hotel.

  • Stayed February 2014, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 21, 2014
Your staff looks forward, each year, to greeting you and the other attendees of the Roundup! Thanks for mentioning our clean rooms! Our housekeeping staff takes great pride in preparing for our guests and it’s nice that you noticed! We don’t take our guests for granted and are pleased that you found our staff appreciative and welcoming. We think Rehoboth and the Atlantic Sands are great places to visit in February, too!
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Baltimore, Maryland
1 review
5 of 5 stars Reviewed February 17, 2014

Spent 2 nights at the Sands and was quite impressed with the friendliness of the staff and the quality of the food. This hotel is right next to the beach! Although part of the hotel is under construction, that in no way took away from the great experience that my friends and I had.

  • Stayed February 2014, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SandsStaff, General Manager at Atlantic Sands Hotel & Conference Center, responded to this review, February 21, 2014
Thank you so much! We expect the scaffolding on the NE oceanfront of our hotel to be removed in the next couple of weeks, weather permitting, and are pleased that work did not adversely impact your stay.
Our goal continues to be to provide a comfortable and restful place for all who attend events or overnight here and we’re pleased that you enjoyed your stay, our food and our friendly staff. We hope you’ll visit again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Atlantic Sands Hotel & Conference Center

Address: 101 North Boardwalk, Rehoboth Beach, DE 19971
Location: United States > Delaware > Rehoboth Beach
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Swimming Pool Wheelchair access
Hotel Style:
#7 On the Beach Hotel in Rehoboth Beach
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Atlantic Sands Hotel & Conference Center 3.5*
Number of rooms: 181
Reservation Options:
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Also Known As:
Atlantic Sands Hotel And Conference Center
Atlantic Sands Rehoboth Beach

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