Before stating any of the following we have been to this hotel many of times in the past. I must say we are highly dissappointed with the confusion we have been receiving even before we arrive. We originally booked an oceanfront room for ourselves back in January for this weekend. Our friends also have called to book thier rooms but asked for the rate we recieved for returning customers. In that ordeal, I have had two rooms now booked under my name, I have had my room charged to a credit card that I did not give them. They obviously used an old credit card that they had on file for incidentals in the past. We have made several attempts to speak directly to management but are constantly transferred to someone else or are forwarded into voice mail where nobody has returned our calls. I will again try to talk to the manager tomorrow just to make sure that everything is good before we arrive. We are people that travel often and have never encountered the negative customer service we are receiving for a simple two night stay at this hotel. A "weekend getaway" for our birthdays has become a nightmare wandering if we will even have our correct rooms we originally booked when we arrive and leaves us seriously questioning whether or not we will ever stay here again. Crossing our fingers, I will keep you posted.
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- Also Known As:
- Atlantic Sands Hotel And Conference Center
- Atlantic Sands Rehoboth Beach