I had a horrendous experience with this hotel last weekend. I cannot believe the hotel could make such a grave mistake.
I checked-in around 3pm on Oct 28, 2006. I was initially pleased that the hotel would let me check the room(s) alloted before I settled in. After all the necessary hotel administrative procedures were completed, I left my belongings in the room before stepping out for some sight-seeing. Never would I ever expect a shocking encounter would be awaiting me on my return.
I returned to the hotel around 9 pm and the first reaction I received from the front desk personnel was "I was still around". The personnel started to panick and told me that he had sold my room to another client, putting the blame on the computer system which indicated that I had checked-out? I was stunned! He was one of the hotel staff that had checked me into the hotel earlier.
The hotel staff and myself proceeded to the room and the next horrifying fact was that the customer he had checked into my room was actually in the room. All my belongings were still in the room! I took my belongings and left.
The hotel staff wanted to check if he could arrange another room for me. I decided not to stay on due to safety reasons. I could not be assured that he would not make another mistake and double check another customer into my room again. This customer could end up coming into my room in the middle of the night!
This is a really a grave mistake which no hotels should make. First, the hotel had compromised my safety by allowing another customer to check into the room I had checked in earlier. Second, I could have lost my belongings due to the hotel's negligence. Third, I would have been left stranded without any accommodation if the hotel had been fully booked for that night.
I have to share this appalling encounter with all travellers so that they will not have to experience what I have gone through. Just to let you know that I have to eventually make a 3-hour drive back home at 10.30pm as no other hotels in the vicinity have any rooms available at that time.
