We arrived here early and asked if the room was ready and were told it wasn't. We knew it was early but inquired anyway. The woman said she would call us when it was ready. checkout time is 12 noon and the room may not be available for a while. We were aware of this and were fine. We went to the beach and returned back about 1pm and were told the room still wasn't ready. so we stayed by the pool and the lady said she would let us know. She also reminded us it is guaranteed by 4pm which we are aware of. We have stayed in plenty of hotels and lots of times have gotten into rooms early if available, but, when they knew we arrived early for the room they would do everything possible to get the room ready for us. This was the first time we ran into a problem. We sat by the pool till 2:30 and asked about the room and someone said they would let us know when it was ready. I was wondering how long it takes to clean a room even if the person checked out at 12pm. By three pm we knew nobody was going to have us check in until 4pm. when we showed up at the desk a different woman was there and I asked her if the policy of the hotel is to have people wait till 4pm for check in. she did say if a room is available they try to get you in early if you are there. I told here we have been there all day and why couldn't the person have the room cleaned before another room because the people were there already. If possible. Well, she mentioned that they do everything possible but my husband said but nobody seemed to do anything about getting us into the room until 4pm. All that happened was that she got annoyed with our complaining and said we had an attitude. I was very put off by that because I didn't think I was being nasty and was offended by that remark. You work with the public so listen to their complaints and say nothing. A man came over to side with her and also said they do the best they can. I walked away feeling very insulted by her attitude. she got very offended with us and defensive. I tried to make her understand that if I was working in a hotel and customers came in for a room a little early I would ask housekeeping to have that room readied as soon as possible. I wouldn't stand there and try to argue with them and accuse them of an attitude. The hotel is very nicely renovated and the room is clean and pleasant and I'm sure I'll be comfortable for the few days I'm here, but I'm very offended with her unprofessional behavior. she also stated that we were stopping her from checking us in. after we had waited six hours for the room to be cleaned. Huh? Its just a shame that the woman got defensive and needed to argue back. Hope the rest of our stay goes okay. There were so many nice reviews about the staff at the hotel. Guess today is their day off.