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“Disappointed” 2 of 5 stars
Review of Atlantis Inn

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Atlantis Inn
2.0 of 5 Motel   |   154 Rehoboth Avenue, Rehoboth Beach, DE 19971   |  
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Ranked #10 of 29 hotels in Rehoboth Beach
Reading, Pennsylvania
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
“Disappointed”
2 of 5 stars Reviewed February 27, 2013

I was quite surprised with the hotel especially after reading previous reviews from past guests. I was looking forward to our stay as the reviews were very positive but that was not exactly what we experieinced when we got there. The location was excellent, the staff and housekeeping services, not so much. We do like to travel alot and now days the friendliness of the staff and the shape of the rooms are many times, my main focus. Unfortunatly this particular visit was in September of 2012. My wife and I often joke that at the end of the summer, the friendliness and atitude of most staff regardless of the hotel are probably running thin at that time. I will no doubt return as all businesses deserve a second chance anf the hotel/food service business are always difficult to keep people happy 100% of the time. So hopefully this summer, I will once again be able to enjoy the location and the staff/services will improve by then.

  • Stayed August 2012, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisInn, General Manager at Atlantis Inn, responded to this review, March 1, 2013
Dear William T, We appreciate you taking the time to open a trip advisor account to write this review and like you, we are very surprised and disappointed to hear you did not get the quality of customer service we are known for. First and foremost our primary goal is to provide clean rooms and a friendly staff. We take great pride in the cleanliness of our rooms and the exceptional customer service that exceeds most hotels! I am not sure what the specific issues were with the staff and the rooms but would love to know so this does not happen again. Please feel free to call me personally to discuss whatever it was that disappointed you. We take any complaint seriously and would like to ensure it does not happen again to you or any future customers.
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297 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
  • English first
  • Any
English first
Columbia, Maryland
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 13 cities Reviews in 13 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed November 13, 2012

We stayed here in October with our Doberman. I knew the room would not be 4 stars but we had a ticking fridge (we kept unplugged) and a nice size gap at the bottom of the door. The gap in the door let cigarette smoke in the room as guests sit outside and smoke. I am only speaking for the dog friendly rooms on the first floor, I am unsure how the other rooms are. We also did not have a queen size or King bed. We were stuck with two twin beds. The shower was actually very small too.The motel is in a great location with the beach blocks away and good restaurants across the street.

  • Stayed October 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisInn, General Manager at Atlantis Inn, responded to this review, November 16, 2012
Thank you for taking the time to write a review. I apologize for the inconvenience you experienced while you were here.
I wish we had known about your refrigerator and the door issue while you were here because we could have easily corrected both for you.
We are a non smoking hotel but we certainly hope that our guests who do smoke outside their rooms are respectful of our non smoking guests.
We realize we are not a four star hotel but the rooms are clean, we have an excellent location and our staff and customer service exceeds most hotels!
We hope you will consider returning in the spring and please do not hesitate to let the staff know if anything is not up to your expectations, we will certainly do our best to make your stay perfect!
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Rockville MD
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed November 6, 2012

We had a GREAT stay at The Atlantis Inn as usual.
The annual Seawitch Festival was a blast also.
Third year in a row and already booked next year.
Penny, the manager is wonderful. The rest of the staff were always pleasant too!!!

  • Stayed October 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisInn, General Manager at Atlantis Inn, responded to this review, November 13, 2012
Thank you for being such a loyal returning customer! Glad to hear you enjoyed your stay even with the threat of Hurricane Sandy hanging over us.
We are looking forward to seeing you next year!
Thanks again for the kudos!!
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Delaware
Senior Contributor
25 reviews 25 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed October 15, 2012

We spent the weekend at the Atlantis in Rehoboth Beach, DE. It was a last minute decision and the Atlantis had availablity at moderate price for beach hotels - the only other availabity was from higher end locaitons about 2x the price. We've seen this hotel many times but never stayed there and we were pleasantly suprised. The location is fantastic, one block off of the beach block making anything in Rehoboth in walking distance. There was plenty of parking for hotel guests. The pool was closed but the pool deck was very nice, it's on the 3rd floor and overlooks Rehobeth
Ave. The lobby is tiny but well decorated. The staff were extremely helpful and nice. There is one central elevator that could slow things up a bit. Ice machine and snacks are on every other floor. No coffee makers in the room but there was complimentary coffee in the lobby each morning, it wasn't the best coffee, but Dunkin Donuts is right around the corner. We were there during greyhound weekend which means there are a lot of dogs in town. The hotel did accept dogs for an additional fee. The downside is there is lots of howling and barking during a weekend like this as people left their dogs in their room while they went out. We stayed in room 319 which was an awesome room very clean, seemed to be recently updated, the pool deck was close by, flat screen tv, mini fridge and microwave. We really liked the room, but there were a bunch of dogs howling right below us so we aske to move. Our new location was room 310 same floor but on the other side of the hotel. This room was better from a dog barking perspective but not as clean as the first and less updated. The 2nd room had an older a/c unit, older tube style tv, broken microwave, and plain style sink insteady of marble style in the first room. It was quieter so we were happy, but it required us to do a once over cleaning in it. Overall we like this location, we like the staff, we like the parking, we like the pool area, we like the price, and only recommendation would be to ask if your room is one of the updated versions with the new a/c and new flat screen tv.

Room Tip: Ask for a room that was recently updated with the new tv and a/c. Also if you like the pool/terrace...
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  • Stayed October 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisInn, General Manager at Atlantis Inn, responded to this review, October 18, 2012
Thank you for taking the time to write such a detailed review of the hotel. I would also like to thank you and your family for being so understanding when you needed to move to a room away from the noisy dogs. We are dog friendly this time of the year and that weekend we had more dogs than usual due to the Greyhound Reach the Beach event.
We are constantly trying to make improvements in the off season to keep everything fresh and up to date. We will be doing renovations to room 310 and the entire east side of the hotel this winter! The microwave has been repaired (needed a new knob) thanks for letting us know.
Again thank you for your feedback and we look forward to your next visit! Please ask for one of our newly renovated rooms next year!
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Stony Brook, New York
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed October 11, 2012

we have been staying at this motel for 9 years over columbus day weekend.
it is a weekend that celebrates ex racing greyhound adoption and raises funds from various events to help out adoption groups and ohio state vet school which is doing research to help cure bone cancer in dogs. well for the first few years we were welcomed with open arms by the motel.


we put up with musty, dingy rooms as the motel was very welcoming and supportive. our group at one point booked 30 rooms. everyone would book a year in advance to make sure rooms would be available but each year the motel would raise their prices and started charging dog fee which intially they told us they were donating to greyhound adoption-we never saw any record that they made any donation


too make a long story short - the rooms are musty,smokey(supposed to be a non smoking motel), one rooms refrigator filled with mold, pool emptied, other motels pools open, chaise lounge chair cushions taken away to quote an employee "the dogs could damage cushions and management feels you guys will pay whatever" people smoking on pool deck and cat walk
they have raised the rates of the rooms and are now charging $30 per dog per night. other nicers motels are welcoming and since this is an event for rescue dogs are waiving dog fees. the atlantis should just say we don't want you instead of making all of us unwelcomed. we had 9 rooms over the weekend - no damage and everyone cleaned up after their dogs. none of us have rebooked they motels loss.

  • Stayed October 2012, traveled with friends
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisBerg, Director of Operations at Atlantis Inn, responded to this review, October 22, 2012
Thank you, Iris, for sharing your experience on TripAdvisor, and hello back! I didn’t see you while you were on property this time around but did receive the “Hello” greeting you left Penny (the Manager) at check-out. Hello back and I’m glad to see you made it home safely! I saw your review and wanted to respond directly since we have such a long, friendly history together.
I believe I may have been the first manager at this property to welcome your group from New York 9 years ago? I grew very close to the group and have always had an appreciation for what GRTB represents. It’s a noble cause and one the hotel staff has embraced. I do take offense to the misrepresentations you’ve shared, however, and I’m surprised knowing you as well as I do, you never spoke up about any concern prior to creating this account on TripAdvisor for the specific purpose of leaving this one negative review. You’ve never been one to mince words with me, or any member of my staff, so I’m perplexed as to why we’re hearing this online versus in person? I’m also concerned that as a 9-year guest of the Atlantis Inn why you never created a TripAdvisor account for the purposes of sharing anything positive? I would hope we had done something well over the past 9 years for you and your group to keep returning.
Since my team wasn’t afforded the opportunity to inspect the musty/smoking concerns with you while you were on property, it makes it difficult to acknowledge your feedback. However, I can share the room was rented before and immediately following your stay and these concerns were not raised by those guests. Housekeepers, followed by the Room Inspector, are in these rooms each day and no inconsistencies were reported before or after your visit according to the housekeeping inspection logs I reviewed. It should be noted, those found to have smoked in our non-smoking rooms are fined - $250.00. Again, I wish you had mentioned this while on property so you could have shown us first-hand your concerns and we could have done something to remedy or otherwise compensate.
Regarding the donation of part of the pet fee, this was indeed an initiative from several years ago. This has not been done in more recent years because of the unanticipated backlash the hotel received from other greyhound charity organizations who were not selected for those donations. What was intended to be a positive became a tremendous negative. It was very unfortunate others did not see the benefit we hoped they would in this gesture which totaled in the thousands. With regards to the rates you indicated have increased each year, I reviewed your history over the past seven years. You’ve not had an increase in the rate for your suite for the past 5 years until this year. Prior to 5 years ago you always rented a deluxe room which would have a much lower rate. I don’t understand your claim about the higher rate each year? Additionally, pet fees have been raised three times in the past 7 (or possibly more) years to its current rate of $30.00. The hotel has always charged a dog fee in the 9 years you’ve been visiting – unfortunately, I can’t review further back than 7 years in our computer system to investigate further.
Another concern you raised was the emptied pool. Since I started with the company 10 years ago, the pools were always closed during the 3rd week in September as the weather began to cool. This was not something new this year, and I cannot speak to when other hotels might close their outdoor pools. It’s interesting you mention the chaise lounge cushions since it became clear two years ago, when you conducted a dog wash business on our 3rd floor deck and attendees proceeded to throw the cushions on the ground for the dogs to lay upon, something needed to change. This use of the lounge cushions was completely unacceptable and despite numerous requests asking attendees to refrain from abusing the cushions in this manner, it became evident that the best way to ensure the cushions were cared for was to remove them. To that end, we received a number of complaints from non-GRTB guests about the behavior of the greyhound owners, not allowing other paying hotel guests to use the sundeck while the wash was happening. This was unacceptable – especially since this business was being run on hotel property, using hotel resources, but without hotel permission. By advertising this dog wash event to other attendees, you welcomed non-registered guests onto private property potentially putting registered Atlantis Inn guests safety and security in question. Simply, the group abused a privilege and it was removed once the hotel became aware of the problem.
At no point have we ever expressed an unwelcoming attitude towards this group, or the wonderful cause they represent. Our expectation was simply that all GRTB guests would be considerate to the other guests using the hotel, and vice versa. The hotel wants to provide all guests the same opportunity and positive experience, and will no longer provide exemptions or exclusions to GRTB guests as we’ve done for so many years. We want to do what’s right and fair to all guests and understand that means we may lose customers in the process. Everyone should be held to the same standard in order to avoid conflicts and/or retribution. That’s what we’re trying to accomplish.
I care a lot for you personally, and for your group, but understand this is an appropriate time for you to seek out a new lodging partner who may be willing to provide you more flexibility with their rates, policies and exceptions. I’m elated to hear there are other properties which are willing to waive the pet fees, and I hope they provide you a wonderful experience in the coming year(s). Thank you for the many years you’ve been our guest. It truly has meant a lot to us.
Sincerely,
Chris Berg
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Long Island New York
Contributor
13 reviews 13 reviews
Reviews in 4 cities Reviews in 4 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed October 10, 2012

This property has an excellent location, close to everything. That is what you are paying for.
It's convenient, we go with about 10 couples every year.... and we all stay here.
We go for Greyhound weekend. This last trip upper management has made it clear they don't especially like or want to have us(Greyhound owners) as guests. The rates & pets fees just keep escalating and upper management leaves a "memo" for the desk clerks to hand out. Upper management is not caring enough to visit to support or help the staff during a tense time.
Rates starting @ $159 & up for Columbus weekend. plus 25 per night per pet. Purely profit motivated. They obviously don't use the money to do appropriate cleaning, the rooms need more than a simple carpet shampoo! Granted you will need to clean after dogs stay, but that doesn't mean I should have to stay in a dirty room beacause you claim/plan to clean when we leave.


We have found:-
-no iron or ironing board
-no in room coffee makers
-TV's so old the picture is blurry & difficult to watch
-old/soft mattresses
-soap scum & dirt in tub/shower
-stains on ceilings
-dirty refrigerator
- dust so thick you could easily write in it
-whomever cleans, they don't clean thoroughly, there is a ring of dirt around the room, carpets are clean, but only to within 2" of the walls
-the HVAC vents were moldy & mildewed
-there was a "Tums" on the base of the AC unit, that was clearly visible when entering the room, yet it remains in place

I could go on, but I think the picture is clear.

During our stay we noticed one night, there were only 5 sooms occupied. And on a 4 day holiday weekend, they only sold out one night. What does that indicate?

Room Tip: In season, you want a room in the "front" away from the pool deck. They are supposed to re...
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  • Stayed October 2012, traveled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ChrisBerg, Director of Operations at Atlantis Inn, responded to this review, October 12, 2012
Thank you, LukeGildaGreyhound, for taking the time to submit your feedback on your recent stay. We certainly appreciate you and your group returning to our property for this fun weekend again this year. This is a weekend the whole staff looks forward to – they really enjoy meeting all the hounds, big and small! As “upper management”, and someone present on property multiple times throughout event, I thought I would take the time to respond as you feel we have an unappreciative and unsympathetic feeling towards Greyhound owners.
First, I thank you pointing out our excellent location, and for the fact that we don’t provide an iron/board or coffee makers in the rooms. These have never been room-stocked amenities in the past as you’d certainly recall from your prior visits to the property. However, I’m very disappointed to hear you may have experienced any housekeeping inconsistencies, and very surprised to hear about all the items you listed as there were no housekeeping concerns brought to the front desk’s attention all weekend. The only complaints we received were about the dogs and their barking/rooing. I would have hoped if you experienced any housekeeping issues, you would have brought them to someone’s attention so they could have immediately been remedied. These concerns would seem an isolated issue as you indicated you were a guest multiple times and it would be my hope that you’d feel comfortable enough at this point to approach us if anything was out of the norm.
I’m not sure why you feel the [upper management] doesn’t care for you as guests? For decades, we’ve made exceptions to rules and rates for this weekend exclusive to its participants. As attendance has waned with Greyhounds Reach the Beach participants, and we’ve made way for individual guests and other event attendees for the holiday weekend, we’re simply applying the same rules which affect ANY other dog owner who wishes to bring their dog to the property. If you’re unhappy that you’re now being held to the same standard as any other guest, I can understand that, but your assessment of me is simply unfair. This policy ensures fairness to all dog owners and that’s the right thing to do.
You are also correct. Rates did increase $5 this year, for this weekend, for the first time in 2 years. Again, this is what’s fair as this is what other guests pay to stay for the holiday weekend, and reasonable considering how utility, linen, insurance and labor costs have risen. Additionally, you’ll find our rates are in line with the rest of the area hotels, especially given it was a holiday weekend. The purpose of the “memo” was to quickly address the policy changes so there was no discrepancy moving forward about what the hotel rules were and to assist GRTB guests with their decision for their 2013 booking. This was our attempt to be proactive with information, not simply to create a tense situation. Contrary to your feedback, both the owner and I were present each day of the event/weekend, and both had this very discussion with attendees. Clearly you were not one we had the opportunity to speak with.
In closing, I’d like to address your misconception about our occupancy that weekend, and being sold out just the one night. You may recall it was forecasted all week to expect rain over the weekend. Well, it rained, unfortunately, and generally people don’t enjoy coming to the beach when it rains. In fact, due to the weather, no one had a sold out holiday weekend in Rehoboth or Dewey according to the Chamber of Commerce. Ordinarily, and weather permitting, this weekend is a sell-out for the whole area.
I apologize for the long response but I wanted to be sure to address your feedback fairly and honestly. I hope you will consider reaching out to the hotel, or me directly, to discuss your housekeeping concerns so we can ensure it was an isolated incident. Thank you again for your feedback and I wish you safe travels.
Sincerely,
Chris Berg
Director of Operations
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2 reviews
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed October 7, 2012 via mobile

Having been here for a number of years staying at different inns - Atlantis Inn is by far our favorite. The location, quiet rooms & comfortable beds made for a wonderful stay. We are making out reservations to stay here again next year before we leave this week!

  • Stayed October 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AtlantisInn, General Manager at Atlantis Inn, responded to this review, October 12, 2012
Thanks so much for taking the time to write a review. Glad that you finally found us and enjoyed our hotel so much. We certainly enjoyed having you and are looking forward to seeing you again next year!!
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Additional Information about Atlantis Inn

Address: 154 Rehoboth Avenue, Rehoboth Beach, DE 19971
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Rehoboth Beach
Price Range (Based on Average Rates): $$
Hotel Class:2 star — Atlantis Inn 2*
Official Description (provided by the hotel):
Located just 1.5 blocks from the beach and boardwalk, the Atlantis Inn puts you right in the heart of the Nation's Summer Capital! Enjoy clean, comfortable accommodations, suites and efficiency apartments featuring modern conveniences and an unparalled service team. ... more   less 
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Also Known As:
Atlantis Hotel Rehoboth Beach
Atlantis Motel Rehoboth Beach

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