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“Great Value despite underwhelming staff” 4 of 5 stars
Review of Hampton Inn Rehoboth Beach

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Hampton Inn Rehoboth Beach
2.5 of 5 Hotel   |   18826 Coastal Highway, Rehoboth Beach, DE 19971   |  
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Ranked #9 of 29 Hotels in Rehoboth Beach
Certificate of Excellence 2014
Chantilly, Virginia
Senior Contributor
35 reviews 35 reviews
5 hotel reviews
Reviews in 25 cities Reviews in 25 cities
7 helpful votes 7 helpful votes
“Great Value despite underwhelming staff”
4 of 5 stars Reviewed July 23, 2013

First of all, if you are staying at the Hampton Inn in Rehoboth Beach . . . let's face it you are there because it is a better deal or you got a great rate on Expedia (et. al). Most reviewers should keep that in mind. It is not the Ritz by a long stretch.

So, back to the review.

Rooms
The room was very roomy and comfortable. I was able to sleep (which is unusual for me in any hotel) and the beds were very comfortable and clean.

Gym
I used the gym, which is a great asset to most road warriors fighting to stay fit. It is small, but has an elliptical, treadmill, lifecycle, medicine balls, yoga mat, full set of dumbells (5-50 lbs. by 5s), and adjustable bench and a remote control TV (if you're into that). There is also a pool, although I did not use that. The gym equipment seems rather new, which means it is in great condition.

Breakfast
Typical of what you find in a Hampton Inn, and the setup was actually much better with a decent sized pantry-style room where you serve up your food, which is separate from the eating area (so there isn't a constant stream of people bumping into your chair on their way to re-load the feedbag). The variety of food was great with eggs/sausage, waffle makers, toast/bagels, hot oatmeal, cereals, yogurts, fresh fruit, juices, etc. The quality is what you would expect from a free breakfast. Hampton Inn does not promise a free 'gourmet' breakfast, so suck it up if you want gourmet and grab something at one of the many local restaurants. Otherwise, this breakfast is adequate to fill you up before you head out for a day at the beach and boardwalk or any adventures you might encounter.

Common Areas
This hotel seems to have undergone a recent renovation, as the décor of the common areas is modern, clean, well planned as well as both tasteful and welcoming. Free WiFi access works well in the rooms and the common areas, and the speeds are excellent.

Service at the Front Desk
Some of the Front Desk staff must have recently transferred in from Wal-Mart. They are there just to collect a paycheck, and not very helpful (with perhaps one exception, but I think she was new and thus overly enthusiastic yet not knowledgeable).
Granted, we did get a great deal on Expedia, so our expectations were low to begin with. We checked in at 4PM, and they assigned us to a first floor room. I typically do not like 1st floor rooms and asked if there were any other rooms. She gruffly said they had no more rooms. After I overheard the other person on the phone offering a selection of rooms to the guest on the phone who was booking a reservation, I asked are you sure? I would have been fine if she had just said "sir, your room rate has a limited number of rooms that we can place you in, and that inventory is not available at this time". Don't lie to me. The parking lot was empty (both when we arrived as well as when we awoke and departed (okay, exaggeration it was 25% full). Now that I got that off of my chest, do not let it deter you from booking a room here. For all I know she was just practicing her recently acquired skill of reality distortion, taking a page from Steve Jobs.

Quite honestly the front desk staff at a Hampton Inn is cannot be the reason that you decide to stay or not stay at this location. It is a great deal, in great condition and you get a free breakfast. It is not the Ritz, so you should not have the expectation that you will be staying at the Ritz where all of their guests are considered 'ladies and gentlemen' and treated as such.

Note to Management - for those travelers who might make their decision to stay with you based on the front desk staff, you might want to focus on Coaching and Development opportunities around customer service and communication. You have a great property, it would be a shame to waste it on employees with bad attitudes and poor communication skills.

Room Tip: If you do not mind being on the first floor, right across the hall from the workout room and sharing...
See more room tips
  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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304 reviews from our community

Traveler rating
    146
    111
    30
    7
    10
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100
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • French first
  • Portuguese first
  • Any
English first
Atlanta, GA
Contributor
11 reviews 11 reviews
10 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed July 23, 2013

We stayed at this hotel the week of July 4th. It's exactly what you want when you book with Hampton -- clean and comfortable. The staff was incredibly helpful. When we ended up having to stay longer than we expected, they went out of their way to accommodate us (even though it was a holiday) and worked it out so we didn't have to change rooms. The hotel is close to the outlet stores and restaurants and not far from the beach. I would definitely stay there again.

  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wilmington, United States
1 review
2 helpful votes 2 helpful votes
3 of 5 stars Reviewed July 19, 2013

try not to even speak to the women working the breakfast area. very rude and down right mean. consider not taking advantage of the complimentary breakfast and eating elsewhere. service was awful, food wasn't even that great. and when traveling with small children that's really something you don't want them to see. I will definitely reconsider staying somewhere else even if it means at a non-Hilton chain, and being a loyal HHONORS member for the last 3 years that's pretty sad.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 17, 2013 via mobile

Highly recommend staying here. The complimentary breakfast was delicious. The ladies working the buffet were so helpful and friendly. Everything was well stocked. The rooms were clean and smelled fresh. We had a problem with our toilet, they fixed it within minutes. The location was great, 5 minute car ride to beaches and "downtown". By accident, we left the door on our van wide open overnight. To our surprise, nothing was stolen. So I would say, it's a pretty safe area as well. We had a great mini vacation in Rehoboth.

  • Stayed July 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
claymont, United States
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 15, 2013

Our lodging experience this month at Hampton Inn Rehobeth was wonderful! The lobby was so warm and inviting and clean. Our rooms were comfy and clean with very upscale decor. I had such a restful night's sleep. Our view was incredible and due to the rainy weather we were able to take advantage of the indoor pool. It's close to several eateries and my kids loved the experience. I would recommend this hotel to anyone.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
medina, United States
1 review
5 of 5 stars Reviewed July 12, 2013

We recently visited Rehoboth Beach for the first time. Due to the crowds coming in our car overheated so we were without a car for 2 days. The staff at Hampton suggested riding the beach bus which picked up in front of hotel. It worked out great since there is nowhere to park at beach anyways. We also had to hang out to wait for our car in lobby the last day and they took great care of us. This is a great place to stay.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Hampton

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Eldersburg, Maryland
Senior Contributor
25 reviews 25 reviews
6 hotel reviews
Reviews in 10 cities Reviews in 10 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed July 8, 2013

A bit on the small side but modern and clean! Breakfasts were awesome and the staff was very nice & helpful. The beds were not very soft so I didn't get much sleep but everyone has different levels of comfort in that department so its hard to grade this. We went for a baseball tournament so it suited our purpose. The kids swam in the indoor pool and loved it, again a bit on the small side but....

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Rehoboth Beach

Address: 18826 Coastal Highway, Rehoboth Beach, DE 19971
Phone Number:
Location: United States > Delaware > Rehoboth Beach
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Rehoboth Beach
#8 Romantic Hotel in Rehoboth Beach
#8 Family Hotel in Rehoboth Beach
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Hampton Inn Rehoboth Beach 2.5*
Number of rooms: 85
Reservation Options:
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Also Known As:
Hampton Inn Rehoboth Beach Hotel Rehoboth Beach
Hampton Inn Rehoboth Beach Lewes
Rehoboth Beach Hampton Inn

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