First of all, if you are staying at the Hampton Inn in Rehoboth Beach . . . let's face it you are there because it is a better deal or you got a great rate on Expedia (et. al). Most reviewers should keep that in mind. It is not the Ritz by a long stretch.
So, back to the review.
The room was very roomy and comfortable. I was able to sleep (which is unusual for me in any hotel) and the beds were very comfortable and clean.
I used the gym, which is a great asset to most road warriors fighting to stay fit. It is small, but has an elliptical, treadmill, lifecycle, medicine balls, yoga mat, full set of dumbells (5-50 lbs. by 5s), and adjustable bench and a remote control TV (if you're into that). There is also a pool, although I did not use that. The gym equipment seems rather new, which means it is in great condition.
Typical of what you find in a Hampton Inn, and the setup was actually much better with a decent sized pantry-style room where you serve up your food, which is separate from the eating area (so there isn't a constant stream of people bumping into your chair on their way to re-load the feedbag). The variety of food was great with eggs/sausage, waffle makers, toast/bagels, hot oatmeal, cereals, yogurts, fresh fruit, juices, etc. The quality is what you would expect from a free breakfast. Hampton Inn does not promise a free 'gourmet' breakfast, so suck it up if you want gourmet and grab something at one of the many local restaurants. Otherwise, this breakfast is adequate to fill you up before you head out for a day at the beach and boardwalk or any adventures you might encounter.
This hotel seems to have undergone a recent renovation, as the décor of the common areas is modern, clean, well planned as well as both tasteful and welcoming. Free WiFi access works well in the rooms and the common areas, and the speeds are excellent.
Service at the Front Desk
Some of the Front Desk staff must have recently transferred in from Wal-Mart. They are there just to collect a paycheck, and not very helpful (with perhaps one exception, but I think she was new and thus overly enthusiastic yet not knowledgeable).
Granted, we did get a great deal on Expedia, so our expectations were low to begin with. We checked in at 4PM, and they assigned us to a first floor room. I typically do not like 1st floor rooms and asked if there were any other rooms. She gruffly said they had no more rooms. After I overheard the other person on the phone offering a selection of rooms to the guest on the phone who was booking a reservation, I asked are you sure? I would have been fine if she had just said "sir, your room rate has a limited number of rooms that we can place you in, and that inventory is not available at this time". Don't lie to me. The parking lot was empty (both when we arrived as well as when we awoke and departed (okay, exaggeration it was 25% full). Now that I got that off of my chest, do not let it deter you from booking a room here. For all I know she was just practicing her recently acquired skill of reality distortion, taking a page from Steve Jobs.
Quite honestly the front desk staff at a Hampton Inn is cannot be the reason that you decide to stay or not stay at this location. It is a great deal, in great condition and you get a free breakfast. It is not the Ritz, so you should not have the expectation that you will be staying at the Ritz where all of their guests are considered 'ladies and gentlemen' and treated as such.
Note to Management - for those travelers who might make their decision to stay with you based on the front desk staff, you might want to focus on Coaching and Development opportunities around customer service and communication. You have a great property, it would be a shame to waste it on employees with bad attitudes and poor communication skills.
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- Also Known As:
- Hampton Inn Rehoboth Beach Hotel Rehoboth Beach
- Hampton Inn Rehoboth Beach Lewes
- Rehoboth Beach Hampton Inn